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4.52 / 5 (23 reviews) average score over the past This merchant had 82.61% positive reviews over the last Six Months 
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Six Months
Positive: 19
Neutral: 3
Negative: 1
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5/5
2003-02-25
"Very friendly, very helpful, always my first choice for hardware purchases, great tech support. They may not always have the lowest price but the service makes all the differance. they really help me keep my customers happy."
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Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Resolving problems
Being easy to reach
Making decisions on their own
Being knowledgeable
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
5/5
2003-02-05
"Don't remember how I found their site, but prices were reasonable and I was going to be in their area, so e-mailed and asked about order pickup instead of shipping. Got an e-mail next morning that said OK, just call the order in at least a half hour ahead. WOW! Only a half hour!! Place the order a little after 9am and everything was ready when I aarrived around 1pm. No hassles, no waiting. Asked the person behind the desk about a couple of other items I had been thinking about and was give very knowledgeable, complete answers. Will definitely order from them again. All items worked great."
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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
4/5
2003-01-15
"Well lets say the price were kinda of booggy. Well i bough a althon 1700+ a retail box for 79 and the oem were 69 So i decide to order it i went to surff to another site because i was happy i got what wanted. I checked off different sites like www.newegg.com the price WERE lower then CPUsolutions.com Like the althon 2100 were 80 bucks had me dissapointed . The order Confirmation were good but the only problem was that the Second of the email of the tracking order was kinda of bad the subject of the email was called "no subject" . But the tech was very good. I was on the phone with some customer serivce guy because i had shipped to another destination be side of the billing info. The customer service person had called my house and lefted a message saying, the shipping did not existed. So i called back and wanted to talked to the person of the customer serivce that lefted an message of the email the Guy was very nice was poelite and had to get everything stright done. So he had to called credit card authorization (for secured frud reason) next to 3 minute called back and said "every thing is ok i have contact the credit card authorization and were able to shipp it" then hanged up.I was happy that everything went well"
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Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
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Overall product shipping and delivery process
5/5
2002-12-07
"The motherboard I bought from CPU
Solutions 6 months ago developed an
IDE channel problem, and Bo at tech
support was very helpful trying to
diagnose it. He quickly responded
with a RMA number when we couldn't
make headway on solving the problem.
This company was much more helpful
and gracious than the motherboard
manufacturer, and my problem was
solved with a minimum of hassle.
Light years improvement from my
last computer part failure disaster
because I looked here first to find
a company that had good ratings on
dealing with problems. Thanks,
Reseller Ratings!"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Being easy to reach
Being trustworthy
Being knowledgeable
Resolving problems
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
5/5
2002-12-03
"Bought a barebones system - when it arrived it didn't work and I had to return it. Technical support was absolutely SUPER. Bo Brancy did a great job of jumping into the problem and resolving it in a most expeditious and efficient manner. More than that the manner in which I was kept informed virtually every step along the way impressed the heck out of me. Needless to say when you receive an RMA on a Friday noon and get it turned around by the following Tuesday - that is SERVICE. I will DEFINITELY come back to CPU Solutions for all my future upgrade needs."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Being knowledgeable
Being easy to reach
Making decisions on their own
Being trustworthy
Resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
1/5
2002-11-08
"Tech people were argumentative and would not concede that a part was defective even though it was thoroughly tested by a professional and found to be defective. Would not send a replacement part prepaid."
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Is committed to quality products and services
Is easy to do business with
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Likelihood of customers making future purchases
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Overall product shipping and delivery process
1/5
2002-10-24
"I will never do business with this company again. I purchased 3 motherboards in October of 2001. All 3 motherboards failed in 3 seperate systems that I had sold to a business. It has been 6 weeks since I shipped them the first defective motherboard and still haven't received a replacement. Now they say they wont honor the warranty on the 3rd motherboard because they didn't receive it before the one year warranty period even though I shipped it before the expire date with the RMA number that they gave me. Beware in dealing with this company if you ever have defective parts. I've learned my lesson."
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Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
5/5
2002-08-12
"Recieved quickly. Works well. Will buy again."
Detailed Ratings
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Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
5/5
2002-08-09
"I spent about 5 minutes on the phone ordering my Chaintech 7AJA2E mobo and Duron 800 combo... the prices weren't the best but pretty close, and after reading the rating on here, it was a no-brainer. I ordered at noon on Tuesday, got a Fedex tracking number e-mail at 5pm, and it was on my doorstep at 11am Thursday. Everything was packaged neatly, in an oversized box with plenty of packing material. Everything works just fine... so I'm *very* pleased and wouldn't hesitate to recommend CPU Solutions to anyone."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Overall web site
4/5
2002-06-21
"CPU Solutions did a good job setting me up with my new computer. "Bo" at support was great and helped me through some problems that were caused by some software that I loaded on well after purchase. The only complaint that I have is that the case was sold to me as having a front USB port. It does have a port, but it isn't functional. When I asked about it, I was told that it was typical of this case and motherboard combination and it was being worked on. I was told that I would be contacted when they had it figured out. That was about 6 months ago."
Detailed Ratings
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Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
5/5
2002-06-11
"Bought a pre-assembled barebones system. Shipped in 4 days and arrived in 1. WOW! Everything seems to be working fine except the case they provided has horrible airflow. This isn't a mjor fault of theirs, but it would have been nice if they provided additional cooling options that could be pre-installed. As it stands, I have to run my system with the side of the case off."
Detailed Ratings
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Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
5/5
2002-05-23
"Ordered a *cheap* midtower ATX case /w 300W PS from these guys on a Saturday, and with a very resonable shipping charge for a case... the things was on my back porch when I got home from work Wednesday. In perfect condidtion. Three business days... pretty good when you consider they shipped the case for about seven bucks under anyone else, and that the quality of the case itself *killed* cases of competitive pricing on any other site I had seen.I had a couple questions about shipping, and my emails were answered by two different employees, both giving the same information, and giving it a non form letterish, very kind manner. I *will* do business with these people again. Its businesses like this that keep my debit card number typed into spaces on web site far too much."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
1/5
2002-04-21
"Purchased product online without a hitch. However when I received the parts the motherboard was defective. I called tech support they said the same thing and had me send it in. I overnighted it to them. They called me and told me the board was fine. So they shipped it back to me. I put it all back together and it still didn't work, was getting an electrical whump sound when I powered it on. I'm on the phone with tech support again. They say it's probably a bad power supply and that I should send them the whole order so they can test it all together. They tell me they WON'T be charging me for the assembly fee due to the defective parts. I send them everything at MY expense. After 1 week of not hearing from them I call. They can't find the stuff I sent them. Two days later I get a call that says they found the package, took out all the parts, assembled it and it worked fine. They tell me that I put it together wrong. I'M a systems administrator, I know how to put together a system. They ship it back to me and BILL MY CC $55 for assembly and shipping! When I get the parts its a different case, the same model but a different one. I'm currently fighting with tech support about the charge. They tell me that since NONE of the parts were defective its MY responsiblility to pay for assembly and shipping. Even thought THEY told me to ship it to them and that THEY would assemble it to check all the components! I feel very slighted by this. Bo at tech support basically called me a liar and said that he never said I would get free assembly. I've ordered about a dozen times from these guys without any problems, and have recommended them to several of my friends. But now I'm not sure. The bottom line is they're great if you get working stuff. Another thing Bo said 'well you should have just paid for the Assembly in the first place and we wouldn't have had these problems.'
**Update**
They still refuse to give me back my money. Bo told me on the phone that I would get the assembly and testing for free which I didn't. I guess I should have tape recorded our conversations. In regards to the above about a different case. They shipped it back to me with the same model of case but not the same case. I had removed several of the metal cd covers when I was assembling the case. Well the one they sent back to me didn't have those pieces removed. Thus it was a different case. So the power supply was bad and they won't admit it. Bo basically lied to me and then insulted me. Great Service...NOT!!!"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Being knowledgeable
Being trustworthy
Resolving problems
Being easy to reach
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
5/5
2002-03-13
"I didnt recieve an invoice. I ordered my motherboard over the phone and the woman on the other end was really nice and helped me pick the correct motherboard for what I wanted.. I really like the customer service and the speed of the delivery. I had no troubles with this company and I will order again and again and again.
Joshua D
****@****
Ordered: Motherboard K7S5A"
Detailed Ratings
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Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
5/5
2002-03-12
"I purchased most of the parts necessary to build a new 1Ghz AMD system. I had to return the processor and their RMA techs were quick to work with me to determine the problem, then authorized a return and I shipped the processor back and got a replacement in a timely manner.
My office at work has also ordered parts to build systems in bulk and we've been pleased with that service as well.
I would've posted this sooner, but had trouble posting to the old resellerratings site."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being trustworthy
Being easy to reach
Making decisions on their own
Resolving problems
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
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About CPU Solutions
SINCE 1997, we have specialized in custom-built computers for businesses, enthusiast and home users. We offer a wide selection of custom configuration options for work or gaming PCs, components, gaming CPUs, as well as pre-designed systems. If you require customization beyond what is available on our site, we will be happy to send you an individualized custom quote that meets your needs. Please feel free to contact us via phone at 800-474-4278, via email or chat during business hours for more info on custom computers.
Retailer Information
Address:
2109 Eagle DR Middleton, WI 53562
Contact:
9AM-5PM Mon-Fri
800-474-4278
support@cpusolutions.com
CPU Solutions
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Category Rank
CPU Solutions is ranked #165 in computers & electronics
CPU Solutions is ranked #39 in computer hardware
