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1 / 5 (1 reviews) average score over the past This merchant had 0% positive reviews over the last Six Months
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Neutral: 0
Negative: 1
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1/5
2020-05-07
Avoid！
"”I wanna distribute a new PC, so I placed an order on April and that waste my time to wait a half month to get an payment failed email! another half month ago, the $1000 refund I still did not get it back. I was stupid that I placed another order with a motherboard and cpu, waste my time again!! I tried to call and email them, and it's like my words simply fall on the deaf ears. NO RESPONSE, even a word, no! I tried to connect them on twitter, the guy only knows to see 'go to talk with customer service department.'
never ever buy anything in this stupid Canada computer, luckily it at least one star, I will give it zero""
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1/5
Updated on: 2020-05-04
Order MIA, company doesn't answer phones or emails
"I placed an order for a monitor and a computer case from off of Canada computers' website in April. According to their online shopping FAQ, it takes 1-2 days for payment to be confirmed, after which the order is shipped within 1 day. It ALSO said that they send you a tracking number to your email when it has been sent.
When all of the other parts arrived for my computer from all of the other Canadian computer part retailers arrived, I became curious as to what had happened to my Canada computers order. I guess I'll have to live with that curiousity, because two emails to their customer support and numerous calls to their various contact numbers have not resulted in a single word, spoken or typed, by another human being.
I would strongly recommend anybody looking for any sort of computer part find somewhere else to get it from, as this experience and the lack of communication from this company has been extremely frustrating."
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1/5
2020-05-04
35 days passed still waiting the item to ship.
"35 days passed still waiting the item to ship.
Do not beleive what canada computers mentioned online. They might say the item is in stock but it would not be.
Canada computers will not repond to your emails properly and it is extream difficult to connect to the customer care line. I used to wait for 1 hour to connect to them that too works only on Saturdays. No hope connecting them on weekdays."
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1/5
2020-04-28
Terrible customer service
"would not recommend even to my worst enemy. don't even bother calling... minimum 50 min wait just to be disconnected, or you cant even get through to a service rep. only way id do business with this place is in person. dont buy online... half the product you order ends up being back ordered 2 days later."
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1/5
2020-04-26
Disn't say computer was used.
"I purchased a computer at the Kingston Location today, curbside pickup because of COVID 19 measures. I looked on the website, ordered the computer, called the location for pickup, and went and received it. I got to my car and opened the bag and the computer is clearly used and inside an Open Box. This was not shown anywhere on the website, nor was I told when purchasing it that it was used. I immediately walked back to the store and was told by the staff that sometimes the information online is not accurate, and that I can’t return it, I have to try and exchange it sometime in the future! He did ask if it was noted at anytime either online or when I was completing the transaction that it was open box / used, I said No, the website didn’t say it was used, and the employee also didn’t say it was used. Furthermore on my receipt, a portion of the selling price is listed as a warranty that I was never told I was paying for, or asked if I wanted it! Not until I opened the bag once I reached my car, was it apparent that the computer is tagged as open box. This is gross misrepresentation and a clearly intended to hide that a product is used. Unbelievably brazen of this business to sell used merchandise as new and then use the context of the COVID 19 as justification for not accepting a return."
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1/5
2020-04-22
Bad Online Customer Service
"Order my stuff online, money was charged on my CC and got a email stating that two of my items are on back order. It has been a week now and I still have no received email or responds from customer service department even after logging two tickets asking for an ET.
Call their customer service line, and just received an dead signal.
Well never shop online ever again."
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1/5
2020-04-21
Bad
"No customer service at all phone line doesn't just goes to a busy signal eventually and no response from email."
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1/5
2020-04-15
Horrible service
"After 4 attempts to talk to someone i finally got a response. i had an SSD i purchased fail, manufacture says its under warranty and i must go through the retail outlet i purchased through to get it replaced. When CC finally got back to me they asked for the order number that was already included in all 4 contact attempts, then tell me they can't find that order as existing ever and ask when it was ordered. once they have that info they tell me the drives out of warranty. i tell them yet again mfgr shows it in warranty and directs me to deal with them for replacement. The mfgr will replace the drive it just has to go through CC and they are refusing to do anything about it. so if something comes with a longer warranty than what CC deems you should have they will not get it replaced for you and not help.I'm not sure why they're selling hardware they will prevent you from getting warranty on but its enough to drive me away as a customer now for future purchases. I'll definitely be dealing with other retailers in the future."
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1/5
2020-04-08
Not really good online experience nor refund time
"They list items in stock but when you buy it says that they are backordered.
Then to pricematch an item while buying online, you need to buy it first and then go to customer service and ask for a pricematch.
Even if they approve, they can later on refuse it .
Asked to talk to a manger they said well the company changed policy on GPU only because of the virus so they dont price match any gpu anymore. Explained that they approved 2 times my price match and it doesnt make sens to refuse it now and ship my gpu.
Now its been 2 weeks that I am waiting for my refund and still nothing.
Dont know how a company can work like that. In store no issue but online it is a nightmare"
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1/5
2020-03-20
Way to waste my time
"I went to your London store last evening to purchase a toner cartridge for my printer. Initially I was going in for the ICan TN1030 cartridge that is listed on your website, which shows 4 in stock. The clerk informed me that they were removed from the shelves to the backroom because Brother wont allow you to sell them anymore. I was not impressed. The clerk further told me that they were out of stock on the Brother TN730, and only had the TN760 which they wanted $89.99 for. I entered your store expecting to spend $25 including tax and was not prepared to spend close to $100.
Needless to say I left the store empty handed. In this time where people are braving the covid 19 virus to shop, and come to your stores, I am extremely upset and disappointed that your store would not sell me the item I came out for. I was not looking to clear shelves or buy an outrageous amount, I wanted 1 so I could get back to work.
And the fact that your voicemail is full and no one is answering the telephones or even the live chat is making me more and more upset.
Perhaps customer service isn't important to Canada Computers. Needless to say this whole ordeal has spoiled my opinion of the company.
Oh 1 more thing. I could not even order it using your online store. My total bill did not exceed $50 so it cleared my cart and kicked me out. And since i cant actually talk to anyone, my hands are tied. I will have to find another place to get some toner from.
Over 60 minutes on hold to get hung up on and over 45 min wait for live chat. Ridiculous."
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1/5
2020-03-05
Worst customer service
"Canada Computers do not do price matches even if they say they do. They have literally put in their statement banning any types of offers which would allow them to price match period. When you message them, they will tell you it will take 24-48 hours for reply (how long does it take to find out information in today's world?). Then when you call them back they will point back to their policy which litereally says you are completely out of luck because they really do not do price match."
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1/5
2020-02-04
Keep it broken, or take it anywhere else
"I brought in a Gigabyte Laptop for a damaged hinge monitor repair. It's a $2500 machine. Was told it would take 3 weeks to repair. I was already not happy. Charged me $50 too look at it, and all they did was look.
3 Weeks went by and I called for my machine. Was told they were waiting on the hinge. Call back next week. So I did. Now it's a month.
This time I was told they had sent the computer to Gigabyte for repair and I should wait another 3 weeks. Are you kidding me, 7 weeks to fix a hinge. Of course I don'[t believe the extra 3 week story either. It's a stall for time.
So I called their head office and spoke to somebody that kept asking for the invoice number. I have a repair number, but noooo she wants the invoice number. I don't have the purchase invoice, and it's irrelevant for this.
She told me she could give me the number of the store to call. I told her why do you think I am calling you, because the store doesn't know.
So now I have to wait another few weeks, after which i am certain I will not get the machine back, and I will start legal action.
I got hold of the company that actually repairs the machine, by directly contacting Gigabyte. With the serial number, they were able to track the machine down. The computer was only sent to them on Jan 29, 20 days after I took it in for repairs. And all this time, they continued to lie to me as to the status of the machine.
Lucky now for me, the repair company will keep me informed as to the status of the repair and when they send it back to Canada Computers. I’m already concerned about what happens when they send it back.
This company takes stupid to the next level. I will never purchase or deal with them again."
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1/5
2020-02-04
AVOID
"While checking on the status of a stock transfer from their Halifax store to the Whitby location , I was told the transfer had been voided. The Whitby manager, Allan, admitted he was incapable of doing anything about it and had no suggestions as to what I should do next. It was left to me to call main office Customer Service (again) to make enquiries.
This directly refuted an email in which Rona, from Customer Service, said "We'll make sure to have it available before February 22, 2020. Thank you for trusting us. We'll not let you down. Thank you again for being our valued customer. We are grateful for the pleasure of serving you and meeting your needs."
Well, they did let me down. They wasted two weeks of my time waiting on something that would never arrive. Had I not checked on it, I would not have known for quite a while. A subsequent call to their Head Office Customer Service was in vain as they offered plenty excuses and apologies but no remedy.
AVOID Canada Computers. They are unreliable. They are incompetent. They will waste your time."
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1/5
2020-01-23
Waste of time dealing with this company
"Waste of time ordering with this company. The item was backordered and they offered a lower quality product. I'm not the only one, looking at the terrible reviews on Trustpilot and other sites. Buyer beware."
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5/5
2020-01-15
Placed 2 separate orders from Canada Computers. Great experience!
"I gotta admit, all these neg reviews had me scared because I didn't see them until after I placed my first order but my fears were for nothing. I placed an order for a cpu, ram and board to be shipped. Not only did the items arrive quickly during the holidays, but they were able to cancel my cpu order before everything shipped out (all over email, no calls needed). Received the refund without a hitch.
My second order was for a AIO liquid cooler. This time the order couldn't be shipped so I asked if I could have my cousin pick it up for me who lives nearby. Spoke to customer service over the phone and they said they would allow it as long as I emailed the pick up location with some of his info (name and address).
All in all, they are very courteous, professional and gotta say patient as both my orders were a bit complicated. If I had only placed one order that went well, I would say I probably got lucky... but after this second smooth order, I'm gonna say don't let the neg reviews dissuade you.. They have competitive prices and great service."
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Canada Computers
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Canada Computers is ranked #334 in computers & electronics
Canada Computers is ranked #66 in computer hardware
