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1/5
2003-05-09
"Wow... Where to start about an experience so bad. First, their prices on shipping are pretty bad. I'm convinced they sell the product at cost, and then add in the shipping prices for their profit. $30 to overnight a 120GB hard drive.
Now, when I received it, I was happy. Went home, installed it, and got buzzing noises. Removed it, called for an RMA, got them to cross-ship it. And they charged me $4 for the actual shipping costs. For a replacement of a defective product. And the ONLY option was to do a cross shipment (where they had to charge my credit card), since they were going to be closed for a week. In the middle of April.
It then took two phone calls to get my refund back to me of the amount that I had been charged after they received my DOA hard drive. Finally, during the whole process they inadvertently refunded me $129 twice. They notified me both times (thank you). But then, when they charged me again (as they should have) they did NOT notify me that this had been done. Combine that with other reviews I've read of them here, and I've felt the need to cancel my credit card due to this company.
I would not buy from this company again."
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5/5
2003-05-07
"Placing my order was easy. The people I've dealt with have been helpful and courteous. I expect the unit to be in good ship. I'll update when I receive the product."
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2/5
2003-04-29
"Not a big fan of Compu-U-Plus...they got me my order at a good price, but after having the wrong item shipped the first time, rude customer service trying to get things straightened out, and an unbelievable 4 weeks trying to get everything straight, their low prices really aren't worth the hassle.
Packing was very poor. No peanuts to insulate against shock (a touch important when shipping a hard drive based mp3 player, I'd say).
A company whose representative says "I'm sorry, I thought I was talking to a brick wall" when I ask for clarification on a policy is not worth my time or money."
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1/5
2003-04-16
"I ordered online and gave all the necessary information, including credit card #.
My order was confirmed, But in the confirmation email it stated that CompuPlus was in effect closing it's offices until 4/24/2003. It was also stated that the item ordered would not be shipped until 4/25/2003.
I think it would have been good business practice to inform the customer prior to ordering when such a huge delay in shipping is going to occur.
Bill Moore"
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1/5
2003-04-10
"Ordered 4-8-03 A.M. Credit card charged same day. Was assured items would ship 4-8 or 4-9 for sure. Paid 2nd day premium (approx. $10.00) as ground delivery not available for these items (Ethernet switch and 3 NIC Cards 6 lbs.). Customer service claims shipment will go out today. Not holding my breath.
What happened to all that snappy service I read about in the reviews?"
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5/5
2003-04-02
"Good company to deal with. Ordered a D-Link DWL520+ and a Logitech MX700. I had previously ordered a D-Link DWL-900AP+ and another DWL 520+. Excelent response from the site. Quick shipping. Good prices. I would order again. This made a good cost effective solution to getting both of my kids desktops to share my connection and allowing me to use my laptop anywhere in my house. I would order from them again."
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5/5
2003-04-02
"This is my first bussiness with this company. Didn't notice this company was in NY, I live in CA. Ordered a BenQ fp767 17" lcd monitor, going to let you guys know as soon as I receive it."
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1/5
2003-03-31
"Ordered 3 WRT54G's. 2 failed out of box and were confirmed by Linksys. Contacted Compuplus and and they said we had 7 days to get them returned. So we had to pay $33 to get them shipped to us, then another $18 to get them back within their time frame. Once they were in, the cables mysteriously disappeard and we had to buy 2 more cables at our expense and overnite those.
Then it took 3 weeks for them to credit back bad units to our CC
This is the absolute worst type of online seller. Profit is made on shipping and lies about product returns. slow to credit
BUYER BEWARE !"
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Variety of brands and products offered
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Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Resolving problems
Being knowledgeable
Making decisions on their own
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Customer service making decisions on their own
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Customer service resolving problems
Customer service being easy to reach
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5/5
2003-03-27
"Ordered a Plextor 48x CD-R from them on monday and received it on Wednesday! Talk about fast turn around! Would buy from them again."
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4/5
2003-03-25
"Ordered dual Athlon MP 2000's. Website mentioned that they were in stock. They in fact weren't so they graciously upgraded my order to 2200s free of charge. Would definitely do business with them again. Only if all online companies were as well run as CompUPlus is."
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Variety of brands and products offered
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Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
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Customer service being knowledgeable
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5/5
2003-03-15
"1st time buyer from this company. Good prices on most items. Excellent shipping time. Ordered an antec case on wednesday with UPS ground shipping and received on friday. Will do business with again!"
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Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
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5/5
2003-03-06
"6th purchase from the company. Never had a single complaint. Excellent shipping times. Flawless packing and condition of items delivered. Best prices I could find (through pricewatch). Highly recommended."
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Is committed to quality products and services
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Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
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Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
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5/5
2003-03-04
"Great company, ordered a Nomad Zen on Sunday night and received it Tuesday. Package was boxed and packed well, no problems, would definitely do business with them, prices are great too."
Detailed Ratings
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Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
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5/5
2003-03-04
"I ordered an antec case(SLK3700AMB)on feb 28.
I received it on Mar 4. I'm very satisfied with the case and with Comp-U-Plus' service. I won't hesitate to do business with them again."
Detailed Ratings
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Pricing of products and services
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Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
5/5
2003-02-24
"I ordered a Minolta Dimage7i camera, got a real good price, and the Mack warranty was the cheapest I could find. Received the camera in top working order.
I've ordered many times from Comp-u-plus and was always very satisfied."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Overall web site
Web site being easy to use
Speed of web site
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Retailer Information
Contact:
9:00AM - 7:00PM EST Mon-Thur 9:00AM - 1PM EST Fri
845-352-0266
845-352-8100
customerservice@compuplus.com
Comp-U-Plus
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Comp-U-Plus is ranked #175 in computers & electronics
