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/ 5 (0 reviews) average score over the past This merchant has not had any reviews over the last Six Months
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Customer Reviews | Filter Reviews
1/5
2003-01-31
"Ordered two Gateway EV500 Monitors on 12/30. Did not receive anything and after two weeks I called. I was told the person handling this went to lunch. It was 335PM EST! When I said lunch at 330, they laughed. I called again. No answer. For a week, no one would answer the phones. I sent two emails, no answer, I sent a letter, no answer. The one time I was able to contact someone there, I was told the merchandise was not in stock, and they tried to sell me another product, of which I had no interest. Needless to say my credit card has been charged and requests to have it have recredited thus far have failed. And today I get another invoice emailed me with another order for two monitors I never ordered! When of it this ever gets straightened out I don't know. But to charge a card when the product was not deliverable is not good business practice."
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Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
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5/5
2003-01-23
"good company"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Resolving problems
Being trustworthy
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
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