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5 / 5 (1 reviews) average score over the past This merchant had 100% positive reviews over the last Six Months
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1/5
2007-09-22
"I ordered the LCT3201TD-R -- Akai 32" LCD TV w/Built in DVD Player. The price looked too good to be true. It was.
The TV arrived today. Everything looked fine, however when we connected the TV to our DirecTV sat reciever and plugged it in, it immediately blew the surge protector that it was pluged into. This TV has some type of electrical fault. It also fried our HDTV DVR + receiver.
We called geeks.com. We were forwarded to technical support who put us on hold to recieve an RMA, we were on hold for 55 minutes. Once we were able to talk to real person, we did recieve the RMA and a promise that they would cover the return shipping and that we would get an E-mail with the details.
The Email arrived with the promised RMA but clearly states "Please attach the address label below to your shipping box to ensure timely processing of your return...(This is not a prepaid label.)"
We also inquired about the replacement cost of out Sat reciever, we were inform that they would not be resposible for connected devices.
So what has this experience cost me in dollars?
$122.00 Shipping ( I paid for 3 day shipping)
$50.00 return shipping(This is an estimate)
$299.00 Sat Receiver
This is an estimated $477.00 I will be out of pocket to purchase a TV that cost - S468.69
I would not consider Geeks.com for any further purchases. I will also be reporting these guys to their local BBB and Internet Merchant associations.
Update: 9/24/07
Well the story only gets worse. It seems that the overload also took out more of our satellite system than we knew. We have no Directv Service, it seems it has damaged the LNB or Multi switches.
**UPDATE**
The TV Damaged the LNB, Mutli switches and 2 DVR receivers in our home. It cost $480.00 for repairs and replacement which Geeks.com feels no obligation to pay for.
**Refund**
I recieved a RMA returned the product, after one week I called and recieved a credit memo # and was told it would take 5-7 business days. Still nothing after 11 calendar days. I called back today and was told they would send a note to accounting and I should recieve my refund in 5-7 business days? Sound familar? I ask to speak to a manager and was refused. I indicated I would contact the BBB and the Geeks phone guy told me to do what I wanted to do it didn't matter, he would forward and I should get my refund in 7-10 business days, I asked about the 5-7 days he told me about? I was promptly disconnected (hung up on). I am referring this to my lawyer. I probably can't get the cost of the repairs for my Directv system, however I can probably get legal fee's... Don't EVER EVER buy from these guys."
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2/5
2007-09-19
"Definately not happy. Ordered a wireless router, paid for shipping. Router failed after 2 weeks. Called Geeks and had to pay for shipping to send it back for warranty service. After 2 weeks they tell me that, yes, the router is bad, but that they don't have any more in stock so they gave me credit. First thing I did was check the website. What do you know, they have them in stock....for four dollars more. So instead, I ordered a different one, and had to pay for shipping a THIRD time. Ended up spending $32.44 total in shipping, and ended up having to wait a grand total of almost a month to get a good working router. I emailed support a week ago and have not heard anything back. I've shopped with them numerous times before and never had this trouble. I've never had this trouble with ANY merchant.
EDIT:
within 18 hours of posting my review a member of Management from Geeks.com contacted me by phone and by email. They refunded me for all shipping costs immediately. The person I talked to was very informative, cooperative, and polite.
While I was not happy with the customer service I had on this one transaction; I have done numerous transactions in the past and had no problems. As for the actual buying experience I am extremely happy and will continue to do business with this company. The customer service on this occasion was lacking, but the customer service manager assures me that they are in the process of improving.
Will continue to do business and monitor."
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4/5
2007-09-18
"We are happy with your company. We need quiker response on are orders."
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4/5
2007-09-14
"On 8/31/2007, I purchased an optical drive from Computer Geeks. I received the order roughly one week later. The order arrived in good condition with no discernible damage. However, upon installing the drive and booting into my operating system (Ubuntu Linux), the drive behaved erratically. The drive would detect some of my optical media while it would not detect others. This problem persisted upon rebooting the system and with different brands and different types of media. I originally believed that I might have had bad discs, so I attempted to load and mount the media in my other computer. When I was able to determine the cause of the problem as a defective optical drive and not defective media, I contacted Computer Geeks for an RMA.
I submitted about four or five requests for customer service through e-mail. In each of these inquiries I stated that I wanted to return the defective drive for either a refund or store credit. It was about four days before any of my inquiries were answered. The message I received stated that an incident report was filed against my order and that an RMA had been issued for the drive. However, the RMA documentation stated that upon receipt of my defective drive, I would receive a replacement, and that I would only be issued a store credit if the replacement drive was out of stock. I sent another inquiry to Computer Geeks stating that since I had already purchased a new optical drive from another company, I had absolutely no use for their replacement drive and that I would prefer a refund or store credit instead. As of September 14, 2007, I am still waiting for the company's response.
One item that Computer Geeks needs to address is their customer support. While it might not be feasible to implement a live support chat similar to Newegg (possible because of staffing concerns or budget restraints), perhaps something like an auto-acknowledgment of a customer's e-mail or even a toll-free customer service line could be incorporated instead.
Overall, I would rate my experiences with Computer Geeks as satisfying. In the past I purchased a computer case at an excellent price, although it arrived slightly damaged and the front audio ports did not function after about a month of use. I did not lodge a complaint with Computer Geeks then because the cost of the case was negligible compared to the cost of shipping it back to them. On my most recent order, I purchased the above referenced optical drive and another computer case. This order arrived in satisfactory condition, and while the optical drive was defective the computer case was in pristine condition and functioned as it should. From time to time Computer Geeks has some outstanding deals on computing products, but due to my experiences with the damaged case, the defective optical drive, and the lackluster customer support, I will shop elsewhere for my computing needs.
UPDATE 09/25/2007:
I received a phone call from Computer Geeks this afternoon. We were able to resolve issue within minutes. I also received a follow-up call from Brian the Customer Service Manager. Brian called to confirm our resolution and was very pleasant to deal with. I advise anyone that has problems with Computer Geeks to call customer support rather than send an e-mail."
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5/5
2007-09-13
"Customer Service is unreachable by any means. I sat on hold for 30 minutes attempting to return an item, and was finally disconected by a busy service agent.
Thanks for calling"
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1/5
2007-09-12
"the rebate from Geeks.com is scam, they will find a reason to reject your rebate, such as the upc barcode u submitted is no good, and they ask you send another barcode, but you already sent them the real upc barcode. and they keep it and sent you a letter asking another barcode. so you end up give up your rebate. what a nice set up, I learn my lesson ,you got me, Geeks.com"
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4/5
2007-09-11
"***** EDIT: Since the posting of this review, Geeks.com quickly replied and have offered free shipping for my next order. They replied VERY quickly and was very courteous throughout *****
I did not appreciate that my order was changed AND shipped without my prior consent. I have called the order processing number for several days now, only to be met with the busy tone each and every time, at all times of day.
A laptop hard drive in my order was out of stock and was dropped from my order. I understand stock levels may not always be accurate at the time of my order, but I should at least have a chance to cancel my order or replace the out of stock items with other ones.
As it stands, they have already shipped my order (I got a notification email of the change, but all replies and calls from my part have not been answered), and I'd have to pay another $14 to ship the laptop hard drive that was dropped from my order without consent."
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1/5
2007-09-11
"I provide IT support for two companies. Placing faith in me, one of the companies asked me if I could order two digital cameras for the technician vehicles. I paid for the cameras out of my own pocket, since I currently had an account with GEEKS, and had the company reimburse me.
The box from Geeks.com arrived the following week, and I opened the box in from of the general manager of the company. Inside the box, there was another box labeled PDC-3070 QTY=2. Inside that box were two shrink wrap containers, one of which was missing the camera. Maybe it was stolen by a worker at geeks? :(
So, I informed the manager that I bought from GEEKS many times before and I'm sure they would make it right. (I had bought from Geeks before, and had a few problems, but never anything I couldn't fix myself so I never complained.)
After the weekend, I contacted Inventory Control, to inform them of the missing camera. The support person informed me that they could not replace the camera, as the only model they had in stock was $10 higher in price. A LOUSY TEN BUCKS!
He also informed me that I would have to pay shipping, as the $1.99 shipping would not apply.
So, if I take Geeks.com offer, I (I mean my kids) lose the $10 plus shipping, and I still end up looking like a fool in front of the company manager.
I'm a 39yr old man, with a family of six living off a single income, MINE! I have two daughters about to graduate high school, who need transportation because dad's taxi has balding tires, non-working lights, a bad oil leak, doors held on with baling wire, no heat/air, etc. I have a young daughter whom I just spent ~$1000 for tumbling classes and cheerleading, who needs $8000 for braces next year. I have a son who just spent 4 1/2 yrs of chemotherapy for cancer =, 3yrs of which I was a single man with 3 kids, who's doctor was a 2 1/2 hours drive away, and I still had to get the other kids to and from school.
I have a schizoid EX-wife who never pays child support (a lousy $200/mo for three kids) and gets away with it by lying about working and avoiding being served, while she takes trips to Bahamas/New York/etc, drives a new car, and is moving into a new larger house than mine. She also ignores and walks through every court order to restrain her from harassing me, bribes my kids with gifts I can't afford to buy them, and falsely accuses me of abuse allegations of any type she can think of to police, DSS, etc, she has egged my truck at night, flattened my tires, etc. And I'm powerless to stop the schizoid as she destroys my family's lives.
I've lost four teeth over the last couple of years, due to not having dental insurance, or money to afford dental care. Neither I, nor my wife, have medical or dental insurance, and I haven't seen a doctor in over 25 yrs. Luckily, the state forced me to place my kids on Medicaid, so my schizoid EX with Munchausen's Syndrome by Proxy can accuse me of medical neglect every time a child scrapes a knee, and I'm forced to take off work to have a band aid applied for $800 at a emergency room.
Anyway, my point is, Geeks.com made the mistake. My family should not be the one to pay for it. I can't believe any company would give such a hassle over $10. Geeks.com obviously cares more for $10, than it does for it's customers, and their families, many of which may be like mine, and can't afford to do business with a company who steals from it's customers to pay for it's mistakes. I refuse to do business with any company with this type of mentality."
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1/5
2007-09-06
"Geeks.com came highly recommended from a family member. This was my first order and as far as I can tell, it will be my last.
I placed an order on August 13th 2007 for a 200gig hard drive, and a 16X external DVD +\- RW. They were shipped on the 15th and delivered on the 18th. I was happy to receive it quickly due to the fact the dvdrw was a gift. The dvd-rw was DOA, it would not even power up. I filled out the form on the website the same day, which is a joke in and of itself. (Let me shift gears for a moment, I find it totally laughable that a company with the name computer geeks can't, or won't respond to their own web form) I did not hear anything the next day, so the day after that I called and spoke to a woman who had absolutely no customer service skills, and made me feel like I was bothering her. She took my info and said "you gotta talk to tech support" then she said "hold on" and I was slammed on hold and then transfered to voicemail that said it was not accepting new messages and disconnected the call. I called back and with my luck got the same irritable woman, who once again slammed me on hold and transfered me to a helpful tech support person (who did not ask a single tech question) he confirmed my email address and said return instructions would show up in my email. It did and I shipped it back the same day via UPS (at my cost). Geeks got it on the 27th and I asked for updates via the web form for the next three days and got no response. Got the replacement today, It's DOA. Now I'm sure I will have to ship this one back AGAIN (at my cost) for a replacement. So I will have paid 70 bucks for a 40 dollar drive. It's cheaper to go to best buy! I can honestly say If geeks does not get their act together, I won't be back! I would say more, but I have to go fill out another form on their website that they will ignore. ----EDIT---- Shipped defective unit back the next day.... Here it is 10 days later, Still don't have my money back.... Avoid them like the plague!"
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5/5
2007-09-04
"Received product, but has minor defect(s)...will be contacting seller today."
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5/5
2007-09-01
"I have had a dead DVD drive in my laptop for a long time (years). I could
not read any disks nor save info to disk due to a defective DVD drive
(found out after warranty expired that it was defective in all the
computers). Anyway, I had looked at Geeks.com DVD+RW laptop drives a couple
times. There was one available in silver to match my laptop, a Toshiba
TS-L632. I have not repaired a laptop before, so was a bit leary about what
I would have to do. I decided to take a chance and ordered the drive. The
ordering process was easy, email confirmation was quick, and shipping
tracking let me know exactly where the part was and when it would be
delivered. It arrived on the expected delivery date.
I tore my laptop apart, not knowing if I could get it back together again
;-) I figured out how to replace my bad DVD drive with the new one I orderd. I put the laptop back together again (after mixing up a few
screws, then getting them back where they were supposed to go). I held my
breath, crossed my fingers and turned it on... It worked!! I haven't tried
burning a DVD yet, but at least it will read any disc. I can install
software again, yeah! This is my second order from Geeks.com. I am pleased
with both items. The prices and service are great. what a great job Geeks.com are doing."
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1/5
2007-09-01
"First made a hard drive selection, placed in card, applied savings....then went to check out and then told not in stock. Made another selection which was $15 more but needed hard drive, but shipping was $1.99. Checked out again and then no option for $1.99 shipping. Finally refunded the difference in shipping but what a pain and bait and switch."
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1/5
2007-08-29
"Well, Computer geeks decided to return my 8.00 for shipping for my last order, that in that case I received a faulty MP4 player, now they didn't refund my 8.00 on this order, my point is why do I have to pay for shipping twice( to get the item, and to return it) when in fact it's COMPUTER GEEKS FAULT. This is ridiculous. No, I am still very unhappy I feel like when you return an item because IT DOESN'T work you should get a FULL REFUND! Not a partial refund."
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5/5
2007-08-29
"I've purchased from geeks many times, including two barebones computers, equipment to fill them up, a TV, DVD, DVD drive, hard drives and so on. This store is quick, accurate, and delivery is fast. I'd recommend to anyone, and I'll use geeks again, no doubt."
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5/5
2007-08-27
"The order came fast thank you. Considering it was from Californina and I live in NY. Although the case for the ipod did not match the ipod itself. Other than that my fiance is happy with the ipod."
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Retailer Information
Contact:
Mon - Thurs 8:00am - 5:00pm PST
(760) 726-7700
james@geeks.com
Geeks.com / Computer Geeks.com
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Geeks.com / Computer Geeks.com is ranked #80 in shopping
