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5/5
2003-03-20
"After talking directly to tech, ordered a Koolance Exos when they debuted and the Wizards reshipped the unit to me immediately. Great price and service."
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5/5
2003-03-20
"I have made 3 orders to date from Computer Wizards and all orders will completed and shipped in timely manner as well as packed properly. The prices are on par with most website only sellers however they have an actual store front and real live technicians that answer your questions as soon as you ask them. I will continue to exclusively make my purchases from Computer Wizards."
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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Resolving problems
Being easy to reach
Making decisions on their own
Being knowledgeable
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
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5/5
2002-12-24
"Generally very pleased with these guys. They have excellent customer service and seem to have above average consideration for their customers, as they return my emails promptly. Their web site was a little slow and non-responsive at the time I placed the order, but I communicated this to them, and was informed they were having some problems with their service provider and were working on getting it all fixed. I have recently checked their site and it is very very quick now.
What brought me to them was the price (some $50 less then the next priced competitor) of the Koolance Exos external water cooling system. I was directed to them by Koolance I believe, and though they had very few ratings here, I did some background checking and learned they had been in business a long time and have a strong following local to their area and that their reputation is very important to them. I felt confident that I would get a square deal and be treated fairly.
However, hving said that, some of their items are only so-so priced, and not necessarilly as competetive as I would hope.
The one and only complaint I have about them was how they packed the product for shipping. In my order, I had the Exos, a CPU200-G CPU water block and two video/chipset blocks. They put the CPU200-G in the little spot in the box sized exactly for it, and the two GPU/chpset coolers in with all the Koolance accessories. This in itself is perfectly fine, but I was a little dismayed that they didn't then pack the Xeos box in a shipping box with bubblewrap or peanuts. It was shipped UPS, and though their was no noticabler damage, it was clear the box was roughly handled as it was a little crushed and very beat up and the shipping tape was split. It is a tribute to the packing that Koolance did for their product that things came out as well as they did. I would guess they felt that Koolance's extra packaging was sufficient for shipping, and as it turned out, they were right. However, I still would have preferred a little exrta packaging to allay any fear of damage in transit.
By the way, when I placed the order, it was 10 days before they expected they would have stock, but I received it a couple days before that expecting stock date, so they actually received and shipped the product early. Very nice surprise indeed!
I certainly would consider buying from them again in the future, and do search their site whenever I am shopping for PC hardware.
Though this is not a reflection on Computer Wizards, per se, I did have a minor problem with the Exos, which after contacting Koolance's RMA department, was very quickly dealt with. One or bothj of the pumps in the reservior rattled when it was running, and sometimes at start-up was extraordinarilly loud. The techs ar Koolance happily shipped a replacement pump unit out and even went so far as to include extra hoses, clamps and the like, little of which I actually needed! This is top notch product support and I can't recommend Koolance's products enough for it. Not to forget that this this is now quieter than the very quiet PSU fan, and cools like a champ! If you are in the market for a water cooling system, choose the Koolance Exos and buy it from Computer Wizards. You'll get a goreat price for a great product (just buy something else too big to fit in the Exos box and I am sure you will get it all boxed carefully!... <SMILE>)"
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Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Being knowledgeable
Being easy to reach
Resolving problems
Being trustworthy
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
5/5
2002-11-17
"I am quite pleased with the knowledge the staff had with their products. They made it really comfortable for me to purchase the Koolance case I wanted and didn't push me into purchasing anything I didn't want. They also have the best price on the Koolance cases!"
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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Being trustworthy
Being easy to reach
Resolving problems
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
5/5
2002-11-16
"These guys are OUTSTANDING. I recieved my Soyo Dragon KT333 MB and some DDR2700 ram just the other day. I had a few questions. Gave them a call. They answered everything completely and easily for me to understand. I am one HAPPY customer and will defenatly be doing buisness again with them!!! You all get an A+++ in my book !!"
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5/5
2002-11-02
"I have purchased alot of computer hardware and sofware from Computer Wizards. The technicians make sure I am making the most of my computer dollars. When they fix a computer or printer, its fixed without multiple returns or calls. Extremely professional and knowledgable employees."
Detailed Ratings
Overall quality of the company
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Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Being trustworthy
Resolving problems
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
5/5
2002-10-14
"I had some problems with a D-Link product and they exchanged it with no problem."
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Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Making decisions on their own
Resolving problems
Being easy to reach
Being knowledgeable
Being trustworthy
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
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Speed of web site
5/5
2002-10-07
"Tech support is EXTREMELY helpful, quick turn around for repairs, they do great work. I love this place."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Being knowledgeable
Resolving problems
Being trustworthy
Being easy to reach
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
5/5
2002-09-29
"I receive good service and assistance from the staff of Computer Wizards. I purchased several machines over the last few years and always receive excellent service and assistance from the staff. They have a veritable plethorea of knowledge when assisting me on my machines. I am currently planning to upgrade again in the near future."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Resolving problems
Making decisions on their own
Being trustworthy
Being knowledgeable
Being easy to reach
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
5/5
2002-09-29
"The staff are knowledgable and confident. Very courteous and store has a tremendous selection. Perfect place for the beginner right on down to the tech. A++ in my book."
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Overall product shipping and delivery process
5/5
2002-09-28
"Friendly Staff, and i got the the parts I need for the rite price. the Soyo Kt 333 Dragon Ultra is an amazing Mother Board best gaming board i have ever had."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Being trustworthy
Making decisions on their own
Being knowledgeable
Being easy to reach
Resolving problems
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
5/5
2002-09-27
"I have shopped with Computer Wizards in the past and have always loved the service that they have provided. The have a great staff of technicians and their technical support is out of this world. I will definitely be buying from them in the future. My hat is off to these guys, in a world where people dont know what it is like to deal with real professionals, you cant go worng with them!!"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Being knowledgeable
Making decisions on their own
Being easy to reach
Being trustworthy
Resolving problems
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
5/5
2002-09-23
"I have always received good advice from Computer Wizards. This advice was not aimed toward increasing sales, but rather helping me get the best out of my system. It was information on what I needed to get my system working and working well rather than how much they wanted me to buy. In every case they provided me with the information that I needed and not suggestions on what they wanted me to purchase from them."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Overall technical support
Being easy to reach
Being trustworthy
Resolving problems
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
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Retailer Information
Contact:
9:00am - 6:00pm Mon-Sat 12:00pm - 6:00pm Sun Central Time
1-800-431-3153
sales@the-wizards.com
Computer Wizards
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