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1 / 5 (3 reviews) average score over the past This merchant had 0% positive reviews over the last Six Months
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Neutral: 0
Negative: 3
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1/5
2025-04-24
DO NOT USE
"After waiting weeks for a delivery update, I decided to cancel my order. They did not respond to any e-mails or return any phone calls. This company did not honor my cancellation. I cancelled on the 17th March, yet they continued to process my order and send it out six days after I had cancelled. Horrible company, I will never use them again EVER, it is just not worth it."
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1/5
2025-04-03
Horrible company. No customer service. Order somewhere else for $10 more. Go waist your time and money somewhere else.
"Ordered 2 boxes on 26th February. Company has no customer service follow-up by phone or email. Left messages wanted to know when to expect order. No follow-up whatsoever. I do not recommend placing an order with this company. Place your order somewhere else where they deliver same week or less even if you are paying $10 more for your order. Just received my order this morning April 3rd. They mention on their site that certain lenses have delays 15 days or so. I would never have ordered with them knowing what I know. I received my order 5 weeks later. Could not get information delivery date."
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1/5
2024-12-11
DO NOT BUY CONTACTS FROM THIS COMPANY
"This is by far the worst experience I have ever had ordering contacts from any company. It took several days to confirm my prescription, three weeks the contacts to ship, and when they arrived they were the wrong prescription. Now they are making it extremely difficult to return them and get refunded. Save yourself the time and spend your money literally anywhere else."
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1/5
Updated on: 2024-06-26
Horrible experience! First time trying to order prescription contacts online… never again!!
"As I said this is my first time ordering contacts online, I placed my order and was to submit the order so I truly wish I had trusted my instinct to not order through them! Unfortunately I gave them a try and it was a huge mistake, I was very excited when I received the order, try the contacts right away , immediately my eyes burned!! I took the lens out right away. The burning sensation lasted for three days. I sent a message to customer service,did not get a response through email or phone,so I called left a message and still nothing, I sent another email and finally got a response. I noticed how fast they were to blame me for ordering the wrong contact. They did not once address the issue that my eyes were on fire until a few emails later when they asked (for the first time they asked for a prescription not while placing my order!! ) for a copy of my prescription, all I found at that point was the package I had saved from my previous contact case from my optometrist. It clearly shows +1.25 they sent me -1.25 and they went on to say that is what caused the burning sensation for three days !! So frustrated now I am out the money from this company they won’t even do an exchange they did offer that I could go ahead and place another order through them , I replied no thank you very much , and had they done the right thing I would have been a loyal customer for life, now I will tell anyone that asks heck no steer clear from ordering from this company save your money. They worst customer service ever. I asked for the name of the person I was emailing and a phone call from them and received neither and no further response to my emails."
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1/5
2022-06-24
I have been dealing with this company…
"I have been dealing with this company for years. Lately it takes 4-6 weeks for me to get my order When I call to speak to a representative I am hold for 15-20 minutes and then disconnected. Not very happy with the service."
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1/5
2017-01-30
Worst customer service ever received
"From start to finish my experience with ContactsForLess had nothing but issues. Their customer service system seems disconnected and poorly organized. I was told multiple times that I would be called/email back and never received responses. I had to call the company myself to find out one of the lenses I ordered was actually on a back-order and I would not be receiving it for weeks. When I finally received my lenses the one set were two different shades, the other set I didn’t even received all the lenses I paid for (I got 6 for one eye and 5 for the other), but both sets caused my eyes to have an allergic reactions. When I brought all of these complaints up in an email to the customer service I received an email back from the CEO himself that did not contain an apology, offer of a refund or even an offer to correct the situation in any way, instead I was told I must not have had a prescription for the contacts, so this was my fault. He completely ignored their systematic errors, their faults in customer service and the fundamental failing of their business in providing me for the products I paid for. He eventually just ignored my emails entirely. Normally I am not one to write online reviews, good or bad about anything or anyone, but this was so terribly frustrating that I wanted to save others from the same grief."
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About ContactsForLess.ca
Buy contact lenses online, we ship often for free from toronto to vancouver. Best prices and service plus 10 off right now. click to save
ContactsForLess.ca
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