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/ 5 (0 reviews) average score over the past This merchant has not had any reviews over the last Six Months
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Customer Reviews | Filter Reviews
5/5
2006-04-15
"I've ordered several times from Bruce at Countdown Hobbies. He's got a great selection of merchandise including rocket kits from some lesser known manufacturers. His prices are very competitive with other online hobby stores and generally better than the local mom and pop shop...Thing is he IS a mom and pop shop. He's helpful on the phone and knows his stock. Orders are always carefully packed and shipped very fast. I've experienced a 48-72 hour delivery turnaround for online orders of in stock items each time."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Being knowledgeable
Being easy to reach
Being trustworthy
Making decisions on their own
Resolving problems
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
5/5
2006-04-14
"Have made several purchases from Countdown, all have gone smoothly and with fast shipping. Received a personal contact from the owner when one item was out of stock, he arranged for it to be shipped direct from the manufacturer at no ectra cost. Great service and communication, recommended seller!"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Being trustworthy
Being easy to reach
Being knowledgeable
Resolving problems
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
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Retailer Information
Contact:
Sundays & Mondays 11:00am - 4:00pm Tuesdays - Fridays 10:00am - 6:00pm Saturday 10:00am - 5:00
203-790-9010
help@countdownhobbies.com
