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5/5
2005-12-14
"I've been ordering from CountyPaintball.com for a few years now. Even though the site was recently updated, it's still as great as it ever was. Mike, the owner, is still a super knowledgeable and helpful guy and I always love dealing with him. He is super quick to respond to your e-mails and let you know about your order status. I also like how he offers US Postal Service shipping. Priority Mail got me a package overnight!
CountyPaintball/County Sports doesn't always have the best prices, but they are among the cheapest, and on some items they are definitely cheaper than anyone else. I think the quality of service is worth the extra price though.
Highly recommended."
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Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
Resolving problems
Being knowledgeable
Being easy to reach
Making decisions on their own
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
5/5
2005-11-30
"UPDATE: I made an order with County a little while ago, and since he didn't have one in stock his distributer sent me out one on his behalf (an A5). The gun arrived broken, and I contacted Mike Everland, the owner of County. He immediately called up UPS, and had them pick up the box directly from my house, and sent a new one out as soon as he got the old, quickly and painlessly. Just more proof that County Sports is the best PB site around!
County Paintball (now Sports) is definitely one of the BEST online stores I have ever purchased from. They have good prices, GREAT shipping, and AMAZING PR. I have made 2 orders from them so far, and unfortunately, both times something I ordered has been back ordered. The owner, Mike Everland, contacted me immediately telling me that it was backordered, and offered to change my order if I didn't want to wait it out. Even with backordered parts, the orders always shipped within a couple of days, even when I ordered on the weekends. I have even gotten replies from e-mails on the weekend. I would definitely recommend this store to anyone in the market for paintball gear, you won't be sorry!"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Being trustworthy
Being easy to reach
Making decisions on their own
Being knowledgeable
Resolving problems
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
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County Sports / CountyPaintball.com
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