Elite seals are prestigious banners given to retailers who are loved by their customers. To get one, a retailer has to consistently get high scores over time
3.45 / 5 (20 reviews) average score over the past This merchant had 55% positive reviews over the last Six Months
Six Months
Positive: 11
Neutral: 1
Negative: 8
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5/5
2025-03-14
Parts Dept is awesome
"Staff were extremely helpful with getting the right parts for my 07 4Runner. The customer service level was exceptional."
5/5
2025-03-10
Great service as always
"This was my 4th car purchased at this dealership and it was a great experience."
1/5
2025-03-08
Horrible
"When I made an online order for wiper blades and I hadn't heard from anyone in three days, I attempted to collect my wiper blades from the dealership 20 miles away in one direction. Upon my arrival, I found out the wiper blades had not arrived and that I must wait for their arrival. When I asked the dealership to substitute the order, they refused and asked me to return upon their arrival (80 miles total). Unhappy Customer!!!"
5/5
2025-02-20
Extremely Satisfied
"I searched across the country for the oem part for my 4Runner that was at very least a decent price. My local dealership was very expensive and no help. After searching, I found Courtesy Toyota. They had the best prices by far! Not only that, but I hit a sale that made the deal even more attractive. Online purchasing was straightforward and easy and the communication and shipping speed was perfect. Will definitely look here first for my future purchases. Keep up the great work!"
1/5
2025-02-04
Confused!!!
"Still waiting on a part !!..would love a refund if the number was answered on the order. All around bad!!!"
1/5
2025-01-06
Won't be ordering from Courtesy Again
"Attempted to pick up my order multiple times, took 4 days to have coolant available for pickup that they had in stock."
1/5
2024-12-28
Crappy service
"You always have to call the dealership at Brandon. They never let you know when the parts are ready to pick it up. If you’re not pushing with several calls, they will be lazy asf. My recommendation: if you need anything just purchase elsewhere."
5/5
2024-12-21
Service
"I received excellent service from Ryan. He is courteous, professional and I trust him to be honest with me. The work needed was completed in a timely manner and I'm completely satisfied with the work."
3/5
2024-12-20
Order fulfillment took a long time.
"The service that I received at the counter was less stellar. Even though I had explained that I had called in advance to secure picking up my order they continued to question me whether or not I had received an email. I had to finally tell them exactly who I talked to, and after quite some time of waiting and waiting, I finally got my parts."
1/5
2024-12-14
Never placed the order
"And cancelled it instead still no refund"
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