ResellerRatings
preloader
CustomInk
Elite seals are prestigious banners given to retailers who are loved by their customers. To get one, a retailer has to consistently get high scores over time
-- / 5 (0 reviews) average score over the past
5
0.0 %
4
0.0 %
3
0.0 %
2
0.0 %
1
0.0 %
Positive: 0
Neutral: 0
Negative: 0
This merchant has not had any reviews over the last Six Months
rr-logo
Write a Review

Customer Reviews | Filter Reviews

  • Customer Service
  • Payment
  • Product
  • Service
  • Shipping
  • Technical
1/5
2022-10-14
Crappy Customer Service
"I just had the worst experience with Custom Ink. I was charged for not meeting the "quota" on the order, which is fine. Before I placed the order, I was informed that I wouldn't be charged extra because I didn't meet the order goal. So, I got my credit card statement and was appalled by my total. I called them to ask for more information, but all they could tell me was it was for three shirts that three people did not pay for. I'm upset because I couldn't get a direct answer about the numerous charges on my credit card for my group order. I will not be using this company again to purchase anything else. Spare yourself some sanity and use a different company!"

Detailed Ratings

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Helpful
Cool
Delete Review
Share

1/5
2022-09-08
Not for human to wear!
"Their product perfectly suits wild mamals not wearable for humans. Cheaply made very low-quality product. Does not match what they have in their photoshop catalog. Do not fall for their fake review. Unethical company!"

Detailed Ratings

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
Helpful
Cool
Delete Review
Share

1/5
2022-09-01
NEVER DO BUSINESS WITH THIS COMPANY
"I will never do business with this company ever again. I needed t-shirts that I designed for an event. They promised me the product would arrive by the date I needed them. I spoke to them nonstop asking if my product had shipped all through the week. They kept lying to me telling me it was shipping that day. Then out of nowhere they sent me a message saying sorry your order will not be shipping for another week. I was left without t-shirts for a special event at the last minute. Beyond poor business and poor customer support. Please do not order from this company."

Detailed Ratings

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
Helpful
Cool
Delete Review
Share

1/5
2022-05-23
BAD PRINTING QUALITY
"Not at all impressed, The shirt material itself is good. The printing on the shirts are HORRIBLE. Everyone of the items I ordered looks like it was washed several time and the print is coming off. You can see the color of the shirts behind the print. Mind you they are brand new and never been worn or washed. I am very disappointed in the printing quality. I am embarrassed to even let my staff wear them. Order #55851541 Subtotal $926.54 Order #55852870 Subtotal $798.45"

Detailed Ratings

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
Helpful
Cool
Delete Review
Share

1/5
Updated on: 2022-02-10
Use another service
"Worst service ever I have used a few websites with similar services such as print full and tee spring. Custom ink is bar far the worst experience and worst quality of products. They don't even know what fair use of an image is. Over priced terrible quality even worse customer service but worst of all they have terrible rules and regulations they just make up their own and not following set legal rules."

Detailed Ratings

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
Helpful
Cool
Delete Review
Share

1/5
2020-12-27
Politically Biased
"Much like Twitter and Facebook, this company has decided to deny freedom of speech to anyone who’s political beliefs are different than theirs. My design had nothing vulgar or racist in it but it was denied based on my political beliefs."

Detailed Ratings

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
Helpful
Cool
Delete Review
Share

1/5
Updated on: 2020-09-29
Was fine the first time...
"To be as fair as I can; I ordered a shirt months ago and it went very well. The design studio and site are easy to use, but unfortunately after having multiple people order and spend money on items they cancelled the order without contacting me first. I found out our shirt some how resembled a “far” right organization their company disagreed with. I called and explained my frustration and asked them to replace the order if I adjusted it slightly. They made I seem like I could. Then, after adjusting I received no email response. I called and they said I would have to start over collecting money again; after asking to speak with a supervisor. I was disconnected twice and had to call back. They did not retain any information form my order, so no matter what they would be willing to do I would have to go back to the group ordering and request information. The offered a $30 discount on the order being replaced and seemed uninterested in how much this had inconvenienced our entire group or my recommendation to update their process by proofing the graphics before collecting money and not canceling without first contacting the organizer. Instead, they sent emails saying I cancelled the order to the entire group. I asked them to send me a quote on the best offer they could do to make this right and am still waiting..."

Detailed Ratings

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
Helpful
Cool
Delete Review
Share

1/5
2020-07-14
I would NEVER conduct business with this company as they support racist and militant organizations like black lives matter
"This company refused to process my order for content reasons, yet they print black lives matter items, an organization that is extremely racist and militant and supports violence. I would NEVER conduct business with a company that supports racism."

Detailed Ratings

Pricing of products and services
Likelihood of customers making future purchases
3
Helpful
3
Cool
Delete Review
Share

3/5
Updated on: 2020-07-01
Okay service but disappointed.
"Seen commercials thought hey. So i designed shirt. Looked great. 1) can't order same design on different colored shirts unless you start a whole new order. 2) problem with design error message. But was able to call immediately get this rectified. 3) received shirt and the print looks great quality but it is definitely smaller than the visual placement we seen online before we placed the order. We made sure we made the picture large to represent our little sister. Im not sure if i will order from here in the future only due to the smaller print AND there were black spots on the right shoulder and around the print area. (For Error message-Customer service was helpful and delivery was decent. 2 days earlier than expected. UPDATE: went from 2 star to 3 start. Called cust serv about the issues. I reached someone immediately (james o.) who was very friendly and helpful. He explained some of the things and He offered to work with me on some design changes that may suit what i originally envisioned and reprint the shirt for me. Will give it a 4 star next if all follows through with the new shirt."

Detailed Ratings

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Helpful
Cool
Delete Review
Share

5/5
2020-06-23
WOW
"Kelly P is Awesome. She went Above and Beyond and I had a wonderful Customer Experience. Thank you Kelly❤"

Detailed Ratings

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
Helpful
Cool
Delete Review
Share

1/5
2020-06-13
Extremely Dissatisfied!
"I placed an order with Custom Ink for some t-shirts. I used their tool to see how my shirts would look on the various colors they offered. I was satisfied with my selections and place my order. The first "hold" I received was that my colors would not look good on their shirts (the colors looked perfect in their tool). I started a chat and the person was helpful until she said the she would get back with the reason why the colors wouldn't look good... then I was disconnected from the chat. I thought I would call them later. Then I receive another "hold" that I may have an image that could potentially require a letter from the company that shared a similar image. I called Custom Ink and they told me that I could contact the company to see if my image had a close enough resemblance to the assumed image and if they would provide me a letter addressed to Custom Ink allowing me to purchase my t-shirts. The other option was that Custom Ink could redesign my logo. I said no thank you and canceled my order. I paid via cash through PayPal (balance). I've used PayPal for over two decades and when you refund a balance, it goes back into your account immediately. Custom Ink said it would take them 5 days. My biggest issue is that Custom Ink didn't flag anything before I gave them a $1,000 interest free loan for 5 days. I do not recommend them. I subsequently discovered that local businesses were competitive. Support your local businesses."

Detailed Ratings

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Product Returns/Refunds/Exchanges
Helpful
1
Cool
Delete Review
Share

5/5
2020-05-18
Great experience and product
"We ordered a custom T for staff, they came quickly and looked great. EXCEPT we then noticed a typo that we had made in the initial order. We asked if they could reprint them and got a quick response and another fast shipment with perfect shirts that everyone wears and likes. We will definitely use them in the future."

Detailed Ratings

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
Helpful
Cool
Delete Review
Share

1/5
2020-05-12
NEVER ORDER FROM THEM AGAIN
"I ordered mask on the 8th of May they stated 1-2 business days I have not received anything and the customer service is deplorable instead of being honesty they make stupid excuses for why I don't have my product . If its going to take longer be up-front and honest instead of liars . I canceled the order"

Detailed Ratings

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
Helpful
Cool
Delete Review
Share

1/5
2020-04-24
Horrible Product - Covid 19 Masks
"THIS BUSINESS SHOULD HAVE THEIR LICENSE REVOKED TAKING ADVANTAGE OF BAD SITUATION SELLING TO AT RISK SENIORS WHO HAVE LITTLE MONEY. - BARELY COVER YOUR MOUTH AND NOSE - EDGES CURL UP AND EXPOSE WHAT YOU ARE TRYING TO COVER - HAVE AN UNPLEASANT ODOR - HORRIBLE, CHEAP PRODUCT"

Detailed Ratings

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
1
Helpful
1
Cool
Delete Review
Share

1/5
2020-02-29
They blocked my bad review from being published to their "Uncensored Reviews"
"I went to leave my review for Custom Inks review request. Below is the review I intended to leave: "It is hard for me to express the disappointment in my Custom Ink experience. Your marketing efforts have been fantastic to mislead people in the quality of the products. While the quality of the shirt American Apparel USA-Made Tri-Blend Track T-shirt - Athletic Grey was decent, the print area on the shirt was much too small, and resulted in a less than optimal look. The ability to truly do a custom design for shirts and hats is incredibly limited. On top of all of this, the fact that you are not even able to look at a proof without ordering a shirt and have it delivered is absolutely mad. I'm very glad I only order sample amount, cause I now know that I should not order the rest from Custom Ink. However, I am astounded that the sample order cost me over $40/shirt! Worst money I have spent as a business owner yet. On top of everything, the other 2 shirts were likely the worst quality shirts I have ever purchases....again at $40 a pop! The Hanes Nano-T — Light Steel XL fit more like a MEDIUM, and the material felt like cardboard. The Gildan Ultra Cotton T-shirt fit was also off, and had terrible fabric as well. To continue to add to the terrible experience, I had to purchase each of these SEPARATELY because your site does not allow you to add multiple custom designs to a single order. This was a terrible fulfillment experience as I now had three orders to track, from different carriers! When attempting to contact customer service before my order, it took 3 days for an initial response. After getting the response, and asking an additional question, I never heard back. I called in 2 days after not getting a response. The over the phone agent clarified my questions, but was supposed to follow up with me on a few point she did not have an answer to. This also went unanswered til this day. I could go on and on with more areas of dissatisfaction. In short, my business will be taking our custom apparel orders elsewhere." Upon submitting these several times, I was returned with an error message stating "Sorry, there was an error processing your request. Please try again. We apologize for any inconvenience." This repeated several times. If I try to leave a good review, just to test, it goes through just fine! I've searched for places to provide this information, and this was the only one...full of bad reviews! Someone needs to point out the unethical practice that they are doing to prevent bad reviews from being provided to their consumers."

Detailed Ratings

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Helpful
Cool
Delete Review
Share

1 - 15 of 3813 reviews

Are you this business?

Accelerate your voice by collecting Ratings and Reviews with us! Claim your business page for free or Learn More

people

About CustomInk

Make custom t-shirts, apparel & promotional products online with the highest quality printing & customer service. Easy ordering. Fast & free shipping.

Retailer Information

Contact:
8am-Midnight ET Mon-Fri, 10am-6pm ET Saturday and 10am-9pm ET Sunday
800-293-4232
866-485-8160
service@customink.com

CustomInk

visit the website

Share CustomInk's Store Rating

Category Rank

CustomInk is ranked #61 in shopping

CustomInk is ranked #39 in apparel