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5/5
2004-02-13
"I ordered an NEC 2500A DVD-R drive on Monday night 2/9, and it was sent out on 2/10. I checked the tracking information, and it was sent to the wrong location. I called them and they said that they would call me back with a resolution to the problem. I missed the phone call, but I did receive an email stating that they were sending out a replacement via 2-day FedEx. So, I received the drive in the same amount of time, and they did me right as a customer. I will definately do business with them again."
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Being updated on the exact date the delivery was sent
Delivering products damage free
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1/5
2004-02-11
"Item was on backorder and when I called customer service I was on hold so long I had to hang up. Horrible."
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Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking delivery status
Delivering products on-time
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5/5
2004-01-23
"I had ordered a DVD Sony Dru 510a burner ($133) for my borthers B-day, but our father had bought him one also.
So i needed to return My sony. I called DIY Micro, and it was some what hard to get a hold of some, usually got a machine, but I did get some one and they said that I just send it back and they gave me a full refund, no restocking fee or anything.
I was very happy with their service, and will do business again."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Being easy to reach
Being knowledgeable
Making decisions on their own
Resolving problems
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
1/5
2004-01-06
"Ordered a PX708A-BL DVD drive with 2nd day shipping on the 21st. On the 30th I decided to cancel the 2nd day shipping option as it was obviously not going ot make it in time for Christmas. Within 5 hours Miriam Castro responded advising me that they would process it with their normal shipping rate.
As of today, the status on their page was still "incomplete" and I have not been billed. I requested that the order be canceled. Miriam responded within minutes to advise that it would be canceled and I received an cancel confirmation shortly afterwards.
The only positive out of my experience with them was how quickly Miriam responded to my emails, maybe he works in the wrong department or would be better off at another company. Other than that, I'm thoroughly disappointed and feel that I should have stuck with my favorite (Newegg) even though they were $20 more expensive. Afterall, even being $20 more expensive the price would have been nearly identical after calculating the 2nd day shipping and going by past experience I normally get things from newegg in 2 days with their Fed-Ex Super Saver shipping which is often included in the sale price."
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Is easy to do business with
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Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Overall web site
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5/5
2004-01-02
"I usually buy from Newegg but the burner I wanted was out of stock. Found DiyMicro on the web. Price was a few dollars cheaper with free FedEX shipping. Ordered a Plextor DVD burner late Sunday night, Dec. 28th. Got email confirmation the next morning. FedEX tried to deliver my item on Tuesday Dec. 30th but I wasn't home. Delivered the next day Dec. 31st. Now that's some service. Keep up the good work. Newegg has got some competition. Definitely try DiyMicro."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
5/5
2003-11-20
"Searched Pricegrabber for best price on a Sony 510A DVD. Found it on DIY for $148 (on sale) w/no shipping. Ordered it on 11/11 over the web, got an email next day saying it had shipped. Arrived fed-ex ground 3 days later. No muss, no hassle, no problems. Well packed. Will do business again."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
5/5
2003-11-05
"Order placed on Oct 24, shipped next business day (Oct 27). Very fast service. Too bad someone wrote the zip code incorrectly and it was shipped to the other side of the town. After another weekend of waiting and contacting FedEx it was not until Nov 5 had I received the package.
Overall I think it's a very nice store to do business with and will buy from them in the future."
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Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
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5/5
2003-10-27
"Excellent job. When things seemed to be getting slow I contacted DIY by phone and they upgraded my shipping for free so that my order arrived when I needed it most. Everything was delivered as advertised in new condition and worked perfectly."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
5/5
2003-10-24
"Fast shipping, great prices, product arrived just as specified. Couldn't really ask for anything more."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
5/5
2003-10-22
"WOW, fast shipping of my sony DVD burner all arrived in tact no problems. These guys are starting off on a good note. Hope they keep it up.
I will keep them in mind when buying stuff in the future"
Detailed Ratings
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Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
5/5
2003-09-17
"Effortless purchase. Free Fedex shipping too. My case (chenbro xpider) arrived w/o any damage and VERY quickly."
Detailed Ratings
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Is easy to do business with
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Retailer Information
Contact:
8:30AM - 5:30PM PST Mon-Fri Closed Sat-Sun
888-934-9642
customerservice@diymicro.com
DIY Micro
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DIY Micro is ranked #165 in home & garden
DIY Micro is ranked #45 in home furnishings
