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1/5
2020-02-11
Not respecting the customer & Unprofessional
"I bought laptop from ebay by (EXcaliberPC) seller , Unfortunately after I paid and after order confirmed
they sent me message after 3 days tell me that order canceled cause No stock !
then return back the money :(
I lost 60 $ cause of Currency transmittal without any benefit or even recompense.
Really Disappointed ."
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5/5
2019-12-25
Their support is very fast guys, you can easily buy anything from them and you can ask anything that you are confused
"Today, I was looking for gaming laptop and I decided Msi GP65 rtx2060 model. However, I was just wondering if their payment page includes taxes or not but somehow that page never revealed. They directly said your order has been purchased.
Anyway, I got contact them to cancel my order. They replied me kindly after max 5 hours. Their support deportment is very fast. Thank you so much exCaliber.com I'm grateful."
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5/5
2019-11-29
Amazing service
"I just bought my Asus Rog Strix Scar III from ExcaliberPC last Monday with two add-on SSDs and I also got a lot of free bundles (about 8 items of those with total value is over $400). ExcaliberPC customized it really fast within 2 days and on late Wednesday, my laptop was shipped. I got it on that Saturday and my laptop came with a perfect condition with no any damage and defective. I'm very satisfied with my order. Thanks for ExcaliberPC!!!!"
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5/5
2019-11-01
Top notch service and they really care
"I pre-ordered an Asus Zenbook Pro Duo, and due to production delays at the manufacturer it took longer to arrive than I initially expected. However, Excaliber reached out to me to let me know about the delay, and they provided me with a few options for proceeding, which I thought was more than fair. They then quickly customized the laptop to my specifications (I ordered an upgraded hard drive), and they shipped it to me shortly thereafter. I appreciated their excellent communication throughout the process."
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1/5
Updated on: 2019-10-10
World's Worst Sales Department
"I tried to order a Gt 76 from Canada!! Please change your payment option for international buyers or just do DOMESTIC business!! Cancelled it and Happy with another vendor from USA
!!"
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1/5
2019-07-18
THEY DONT PICK UP THE PHONE DEFECTIVE ITEMS SENT
"Please dont order from excaliberpc they are scumbags with unethical buissness practices please please please dont fall into there trap they are monsters and dont do anything to help you"
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1/5
2019-07-10
I will edit this reveiw depending on the outcome!!
"1. So I ordered my Laptop on the 5th of July 2019. Used my credit card and it processed successfully.
2. Waited till midday Monday because of the holiday to call and check the status.
The representative told me it is still in processing and could not give me an expected time for shipping. I said ok no problem.
3. No answer midday Tuesday so I decided to logon to their site and contact them be their message center for the status.
4. received a phone call and two e-mails. First one stating to please call them so I can verify my purchase. I call them and we go over the purchase order. He processes the order and states my credit card is declined. For me to call my bank and ask me is this a bank or debit card?
5. Any how I call my bank and they said "Sir the payment was processed on the 5th of July when you ordered it." The second payment got declined (I'm like second payment?) that's right they tried to charge me again.
6. So I called them back and they said "Sir we use Paypal and there is nothing from them yet, sometimes the manager needs to do it manually." (I'm thinking why is this my problem?) So I tell them I wish I never use you am I going to get my Money back? Sir you can cancel it and use Amazon people use us because they want the bundle.
Solution: Excalibur PC you need to change your payment processing it is horrible. Secondly you need to train your staff on costumer service they are horrible.
If I do not see an positive action today I will be canceling my order and buy form somewhere else.
Oh by the way I will call paypal myself something that you should do to resolve issues.
More to follow. Today is the 10thof July."
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5/5
2019-07-08
Phenomenal Support
"Their support has been phenomenal. I called before my purchase to ask questions and the person was very very knowledgeable and very patient as I asked a ridiculous number of questions. I purchased from them, which was also a very easy experience and has an issue with the laptop later. I called again and they tried to help me solve the problem even though I don't think they had any obligation to help (it turned out to be a manufacturer hardware issue). I will absolutely consider them first for my next PC purchase."
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5/5
2019-05-29
Perfect service
"I received everything on time (international shipping) and they gave me quick and clear feedback when I send e-mail to get information about my order. I suggest to order from them."
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5/5
Updated on: 2019-05-28
Great service. Fast delivery. Wonderful computer!
"I was tickled because EXcaliberPC had the computer I wanted, and at a good price. I placed my order online, and the next day they called to verify the order. Then the computer was built to order and shipped quickly. I'll use them again!"
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5/5
2019-05-28
Ship fast!
"Next day delivery after fraud screening, pretty quick!"
5/5
2019-05-20
Great Experience
"Thank you a lot for your help. Would shop there again."
5/5
2019-05-19
Very professional service
"Very professional service
Thank you for the patience of EXcaliberPC because the payment from France is not easy.
The chassis of the ASUS was badly up, but it's a detail."
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Retailer Information
Contact:
10:00AM - 6:00PM PST, Monday - Friday. Closed: Saturday - Sunday.
1-510-252-1750
support@excaliberpc.com
EXcaliberPC.com
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Category Rank
EXcaliberPC.com is ranked #105 in computers & electronics
EXcaliberPC.com is ranked #31 in computer hardware
