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5/5
2004-06-17
"Very good, especially the price and free gift of Nero"
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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
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Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
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Customer service making decisions on their own
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Web site being easy to use
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4/5
2004-06-17
"Very good service. Delivered as promised. Will use their services again."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
5/5
2004-06-16
"Great place to do Business. Orders are processed promptly. On Operating systems they don't offer a low price then try to makes it up with expensive hardware!"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
5/5
2004-06-16
"Had an excellent shopping experience. Their web site was easy to work with and I received my order very quickly. I have purchased several items from them and will do so again."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
5/5
2004-06-16
"Excellent price, item shipped promptly, safely, works great."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
5/5
2004-06-16
"Selection was good, ordering online was easy, and delivery was prompt. Would recommend them to anyone."
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Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
5/5
2004-06-15
"Fast Shipment, and great product quality/price. The sales associates did a follow up e-mail and definitely put in the extra effort to make sure everything was ok."
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Is easy to do business with
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5/5
2004-06-15
"My experience with this company was perfect. I put in my order late one night, and it arrived only a few days later. Five stars for sure."
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Is consumer focused
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Is committed to quality products and services
5/5
2004-06-15
"Good transaction. No problems at all. I've ordered from Eagle several times and never had a problem."
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Is committed to quality products and services
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5/5
2004-06-15
"I am very pleased with this vendor. Eagle not only had the best price for the 19" monitor I was seeking, but had it delivered the very next day after I ordered it!! Based on my experience with them I highly recommend Saveateagle.com and they will be my number one choice for future purchases."
Detailed Ratings
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Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
5/5
2004-06-15
"They have been great to work with! We've purchased from them for about 2 years now. Very good customer service and pricing."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
1/5
2004-06-14
"I purchased a refurbished LCD monitor that had no indication of being out of stock at the time of purchase on May 13. I received my purchase confirmation but after a week of waiting for a shipping confirmation, I finally called customer service only to find out that the item was now out of stock (although they felt the need to bill by credit card anyway). When I asked when to expect delivery, I was told that if the item did not ship within a month, an equal or upgraded product would be shipped upon my approval. I was told that I would receive weekly emails updating my order status, of which I have received none. It has now been over a month since the date of purchase, and customer service denies ever guaranteeing shipment within a month or any offering of an upgrade. They refuse to provide an estimated shipping date, but admitted it may be another month. On the plus side, their customer service is friendly and easy to contact. I'm simply frustrated with their policy of selling out of stock refurbished items and their inflexibility to substitute for a similar item of equal or greater quality.
***Update***
I finally received shipment of the correct monitor today (7/9/04), nearly two months after ordering. The monitor itself is in great condition and looks great, but apparently the stand was what caused this item to be a refurb because it was replaced with a gargantuan generic "one stand fits all" steel monstrosity. The stand does not attach firmly to the monitor and wobbles when bumped. This new stand also prevents the monitor from being able to be rotated from landscape to portrait view as intended. Due to the size and material of this stand, my new LCD monitor weighs in at over 40 pounds, and actually weighs more than my current 17" CRT monitor. It did ship with all the necessary cables, but each one is only 18" long, and thus essentially useless. Even when the edge of the monitor is touching the case of my computer, there is no slack in the cables. When I called customer support and asked about the different stand and why no mention of it was made on their website, they said that a disclaimer page is listed somewhere on their website, just not on the page with the corresponding item. The only solution they offered me was to return my current monitor via RMA, and essentially play the lottery by ordering another and hoping it had the correct stand. After waiting for two months to receive the first one, I don't like those odds.
I know it's a risk buying refurbished items, but other venders (such as newegg) seem to handle the process much better. From the looks of their reseller rating though, it appears that my situation is an isolated experience. Here's wishing you better luck."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
5/5
2004-06-12
"Website easy to maneuver. Excellent pricing and FAST shipping. Great email communication. Would highly recommend to any reseller. A++ transaction."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
5/5
2004-06-11
"Order was placed and shipped on May 11. Package arrived on May 14. Very speedy and a great price. Would definitely consider this company in the future."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
5/5
2004-06-10
"I was just reminded by a nice follow-up letter from David Neese about my first experience with Eagle (saveateagle.com)
I couldn't have had a more pleasant experience! The drive, a WD 7200 rpm 100gb drive was $69.00 with very reasonable FedEx shipping.
I received an immediate confirmation and a tracking number a few hours later.
I'll definitely be buying from Eagle in the future.
Margot"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
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Retailer Information
Contact:
M-F 8am-530pm Central Time
800-845-6471
service@saveateagle.com
Eagle Computer Systems
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