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5/5
2004-05-25
"Great Customer Service, they had an online chat with live customer service, WoW!
Ordered Windows XP Home, website order went smooth, recieved a confirmation shortly and item was delivered as promised.
Fantastic company to deal with, on the same level as NewEgg, and very few companies compare with NewEgg."
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Ability to determine if a product was in-stock real time
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Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
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Customer service being easy to reach
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2/5
2004-05-25
"My order was backordered and has not yet (11 days) been shipped. They charged my credit card anyway. Very non-professional."
Detailed Ratings
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Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
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5/5
2004-05-23
"SaveatEagle is absolutely terrific! There customer support is simply the best. Also, the merchandis is shipped promptly.
As a matter of fact, I was doing a job and I needed the software sooner than I first anticipated. There customer support made an overnight delivery happen.
I can't enough good things about saveateagle.com."
Detailed Ratings
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Is committed to quality products and services
Is easy to do business with
5/5
2004-05-21
"Needed to make changes to our order due to a mistake on our side. Sales & customer service staff at Eagle were knowledgeable, informative and flexible."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
Being knowledgeable
Resolving problems
Being easy to reach
Being trustworthy
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
5/5
2004-05-20
"Perfect place to shop online. I would like to be continue ours business relation if i will get all the time same service.
Thank
Anil Nagar"
Detailed Ratings
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Is committed to quality products and services
Is easy to do business with
Is trustworthy
5/5
2004-05-20
"The product was delivered as advertised. The price was very low. It arrived a day earlier than estimated. I would definitely buy from Eagle again."
Detailed Ratings
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Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall web site
Web site reliability
Web site being easy to use
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5/5
2004-05-20
"Delivered fast and the Product has lived up to expectations"
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Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
5/5
2004-05-19
"Very impressed, they suggested an appropriate alternative part number (when the original was not in stock, and alternative was), which after a lot of use is running as good as, if not better than the original. I didn't need the customer service as everything arrived as estimated, and saved me the painful experience of trying to get Hewlett Packard to give me the support I needed."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
5/5
2004-05-19
"I'd purchased a TravelScan 464. So far, the product has been great and the price was right. The whole transcation went over smoothly and delivery was fast."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
5/5
2004-05-19
"Eagle had the best deal bar none. I consider a best deal to be the lowest price, great product, great service and fast shippment. I highly recommend them to anyone as I have to my friends. First class."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
Being knowledgeable
Making decisions on their own
Being easy to reach
Being trustworthy
Resolving problems
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
5/5
2004-05-19
"Great peformance. Good price. On time delivery. No gouging on shipping. What more could could one reasonably demand from a vendor. This is EXCELLENT service."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
5/5
2004-05-19
"Fast shipping, good communication, product as promised. Smooth transaction all the way.
Only recommendation would be to add USPS as shipping method."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
5/5
2004-05-19
"I was very pleased with my order. It was shipped on time and received quickly."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
5/5
2004-05-19
"The live tech support chat client worked very well, and the staff were knowledgeable and helpful. Also the prices on OEM software are the best I've found."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
Being knowledgeable
Resolving problems
Being easy to reach
Being trustworthy
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
4/5
2004-05-19
"I bought a manufactory refurbished Toshibe E740, Eagle Computer has the almost lowest price, even cheaper than eBay. Shipping & Handling fee are great too. My order was back ordered, but it is fast. Real-Time online support is nice (not sure it is 24x7). The only thing I think they need improve is their web site graphic and layout."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
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Retailer Information
Contact:
M-F 8am-530pm Central Time
800-845-6471
service@saveateagle.com
Eagle Computer Systems
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