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5 / 5 (7 reviews) average score over the past This merchant had 100% positive reviews over the last Six Months 
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International
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Six Months
Positive: 7
Neutral: 0
Negative: 0
Free ShippingMinimum Order
$55
$55
Online OrderingInternationalMoney Wire
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4/5
2017-07-31
hard navigation, incredible service!
"Was a little bit hard for me to navigate through their site so I called their customer service for guidance. The guy helped me out to pick a product ! Can't wait to receive it ))"
5/5
2017-07-11
Good service
"good service and decent quality of toys. delivered the package faster than I expected."
5/5
2017-07-04
decent help
"ordered a toy and was confused how to turn it on :D their customer support helped me a lot, they have saved my night:)"
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5/5
2017-07-04
These guys rock!:)
"Great experience, fast delivery and quality of toys is high!"
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5/5
2017-07-04
Fast customer service
"ordered some toys a week ago and the DHL damaged my package in shipping, so I called the EdenFantasys to find out and get this resolved. The customer service was very fast, they have explained me what's happened and moreover sent me a replacement with 1 day shipping, so on the next day I got second package with fully working items! That's amazing service!"
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5/5
2017-07-03
Huge stock and competitive prices!
"Shopping with them was very good. The prices they have on the market are one of the lowest and the quality of the items is high. Also when I wanted to clarify some information about the toy I called their customer support, the guy with name Vladimir was very kind on the line and helped me with my choice!"
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5/5
2017-06-22
Good prices and awesome service!
"Didn't even think that the guys from the customer support can help so much choosing the right toy! Moreover the prices are also very nice!"
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5/5
2017-06-13
Great service!
"I'm a **** toy beginner, so tried the "try before you buy" kit per their customer service representative's recommendation.. absolutely pleased with the quality of toys. these guys also have discreet shipping, so I will definitely continue shopping with them !!"
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1/5
2017-04-06
Worked well while it lasted but didn't last long
"I purchased the Swirl ****. After about 3 months, the swirl part fell off. One month after that, the **** completely stopped charging. For $100, I expected the toy to last longer than 4 months."
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1/5
2017-02-24
Fraudulent Web Site! DO NOT BUY here.
"DO NOT BUY here. I ordered product on Feb. 12 and paid extra for expedited shipping. The package was shipped by DHL and forwarded to USPS service. The package is stacked between two shipping services and no one wants to resolve the problem. I contacted Edenfantasys.com customer service four times by phone and email and didn’t get any respond. The phone number provided is always go to voice message. You will not able to talk with a person. Now Feb. 24 and I am contacting my credit card company to get my money back."
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5/5
2016-10-03
Easy, convenient
"Easy checkout, order shipped same day and delivered quicker then was promised. Would recommend."
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5/5
2016-09-12
My experience was top notch!
"I was shocked to find all these bad reviews after I made the purchase. My experience was entirely different. Order was shipped within the hour, and delivered 3 days sooner than promised. Products were exactly as described, no issues there. I had a question about points I accumulated from the order, and customer service got back to me very quickly. Just thought I'd share my $0.02"
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1/5
2016-05-20
Shipping must really be by ship
"Order from these characters who don't know the meaning of customer service, pay extra for expedited shipping and it takes at least 7 days to go to an address withing the same state from where the item is shipped. Contact "customer service" and the response is even slower. Use Melrose Urban out of California and you will get much better service. Eden just doesn't give a da$n."
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1/5
2014-05-01
"First it took almost 2 weeks for me to receive my order. When it did arrive I received an outdated model of an adult toy from them. When I contacted support I was told that this is a common practice with their company and they dismissed my claim. While customer service made a point of saying that this practice isn't against the law, what they are doing is very deceiving at the very least. I was not offered any help, refund, or even an apology. Right now I'm sitting on a $130 loss, but am trying to work something out with the manufacturer of the toy."
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1/5
2013-03-26
"I purchased a pillow (it costs $84.99) and instead of qualifying for free shipping on purchase of $35+, I was quoted $46.99 for shipping. I paid for the shipping cost since I thought the pillow must be huge and the extra shipping cost is for oversize package. the package arrived and it's a normal size 20 x 10 x 5 and the shipping label shows it costs $8.05 to ship that package (I ship packages regularly on ebay and only those with the combined length and girth exceed 108" are subjected to oversized charged. ). Upon contacting customer service regarding the over priced shipping cost, I was told it was designed like that and there is nothing they can do. I have been their customer since 2008 and this issue definitely stopping me from coming back."
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406 - 420 of 430 reviews
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About EdenFantasys
Shopping for sex toys at EdenFantasys is like shopping with a friend you trust 100%. For over 20 years, our sex shop is offering the best products at the best prices, the best quality, and lots of great advice. We are constantly scanning the market for new and exciting new products to satisfy all your fantasies and desires. Every sex toy is tested and reviewed by our experts and our customers. We are a community of sex-positive, sex-loving, sex-inclusive, sex-progressive, and sex-affirming.
Retailer Information
Contact:
10 AM to 7 PM EST, 7 DAYS
770-604 -1352
customerservice@edenfantasys.com
EdenFantasys
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Category Rank
EdenFantasys is ranked #3 in adult
