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1/5
2007-03-09
"On Feb 6th, 2007, I placed an order with Edmund Scientific, which is apparently now only possible through Google Checkout. Two days later, my card was charged for the order. After a week of waiting, the order had still not shipped, making this the second longest waiting period I had to deal with online (the first was with the now defunct Express.com). At that point, I sent a query to them regarding the order, and I was told the items were “on back-order with a approximate date of 2/23/07. These items will ship once they arrive.” There was no indication of this status when I placed the order. Considering that I placed this order in response to an email advertisement they sent me, I would expect much faster service than this.
Well, that date came and went with absolutely no change in the order status. To this day, over two weeks after that notification and over a month since I was charged, nothing has shipped, and the order status page still says, “Your order is in progress”, with the last listed activity being my card being charged on Feb 8th.
At this point I have cancelled my order. I now wonder just how long I’ll have to wait for them to get around to handling that."
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5/5
2006-03-17
"Ordered a telescope on Saturday because of their great shipping price and a discount from a google search. Although they sent an order confirmation number immediately, it wasn't until Tuesday morning that the order showed up on their online tracking system. However, it shipped on Monday, so no complaints about the speed of shipment. The item arrived on Thursday, as ordered.
I would definitely use Edmund's again, especially since their shipping rates were less than half those of Orion, the maker of the telescope, and their price was discounted as well."
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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
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4/5
2002-12-31
"Nice selection of products.
Shipping process could be improved by sending an email confirmation with tracking number when the item ships."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
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About Edmund Scientifics
Offering the best in astronomy, robotics, drones, science kits and more. Prove your hypothesis for fun at scientifics online.
Edmund Scientifics
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