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/ 5 (0 reviews) average score over the past This merchant has not had any reviews over the last Six Months
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5/5
2018-01-17
Prompt resolution from customer service
"Entirely Pets sent me a promo for 15% off sitewide & free shipping for orders above $49. When I placed my products in the shopping cart, the sub-total was higher than $49 so when I entered the promo, the checkout screen updated to show that I received 15% off my products and free shipping (value of $5.95). However, in the order review box, it showed that I was still being charged the $5.95 shipping fee. I had to add a note to my order saying not to proceed if the shipping fee will be charged, and also wrote a note to customer service explaining the situation. Less than 20 hours later, Entirely Pets customer service informed me that they refunded the $5.95 shipping fee, and hence this re-rating from 3 stars to 5 stars. I appreciate companies that care about their clients, stand behind their promo codes, and quickly rectify any issues that I encounter when placing an order. Thanks, Entirely Pets! I will be back when I need to make any pet-related purchase."
5/5
2018-01-16
Delivery
"The product came sooner than expected and was wrapped in the proper kooler packs. Good job."
3/5
2018-01-12
shipping
"I was surprised . I asked for priority shipping 2-4 days Ordered Dec.29th received Jan 9th and not in a priority shipping container. I paid $8.95 for shipping I could have received the item free shipping in the same amount of time with no charge."
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3/5
2018-01-12
Sent products to wrong address
"I recently moved 700 miles. They sent the order to my old address after I went through their order form 3 times before it would accept my new address. Paid extra for shipping because I needed it now and because of their error it took twice as long to receive. So much for the extra shipping charges. They said there was nothing they could do for me, even a credit for the faster shipping."
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5/5
2018-01-04
disappointed
"The price went up. I originally chose you for the best price. That is no longer the case."
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3/5
2017-12-30
Overweight Orders an Issue
"Watch out for shipping costs and timing for orders exceeding 20 pounds. Their shipping policy is unclear about weight limits."
5/5
2017-12-28
Quick delivery and excellent prices!
"Very easy web site. Great"
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5/5
2017-12-26
Part of puppy food plan
"Use everyday in morning! Recommended by breeder!"
1/5
2017-12-21
It cannot be THIS FREAKING HARD to ship DOG TOYS!
"After on going communications with Customer Service; today, I sent this email. I think this alone will be a stand for a review of the company.
Entirely Pets Customer Service,
I am beyond frustrated with my order that was placed on 11/27.
Let’s run down the order details:
Order placed on 11/27
11/27 ONE ITEM was on backorder so the entire order was placed on HOLD.
12/7 the backorder item was back in stock
12/7 I emailed asking about my order
12/7 my credit card was charged 51.16
12/8 I received a reply email stating my order would be shipped on 12/11
12/12 I sent another email asking for a status update – NO REPLY.
12/14 I received a shipping email
12/19 called – spoke with Rebecca was told the order was being overnighted to me and I’d have it on 12/20 – the warehouse messed up on 12/14.
12/20 – called spoke with Rebecca – stated that the status was not updated from UPS on the website and was told that UPS hadn’t updated the website and the order had shipped and I would have it by 8 pm 12/20.
12/20 – the order was not received
12/20 10PM EASTERN TIME, I called and spoke with the closing Supervisor Mike X216 – explained again the order was not received.
According to UPS from both shipping labels on 12/14 and 12/20 the labels are CREATED but NEVER shipped.
UNLESS YOU CAN SHOW ME PROOF TODAY that the items have SHIPPED – cancel my order. I’m done. REFUND MY CREDIT CARD.
It’s been just about a MONTH – it cannot be THIS FREAKING HARD to ship DOG TOYS! This is beyond ridiculous, we aren’t digging for gold here.
Sincerely,
An extremely unhappy and your no longer customer.
Lisa G."
4/5
2017-12-14
Flea meds
"I placed an order but didn’t receive all items.
I called to “complain” but instead, was handled quickly and with courtesy.
The remainder of my order arrived a few days later."
5/5
2017-12-10
The service is
"I really like your products and so does our cat Gibbs"
5/5
2017-12-10
Feliscratch by Feliway
"I got my order early last week in the mail. I still haven't tried the product yet, but I was already happy with the early delivery."
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5/5
2017-12-07
Great
"It has been my second purchase with Entirely Pet and my experience has been excellent."
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5/5
Updated on: 2017-11-21
easy ordering and fast delivery
"I have ordered from them many times and always find it easy , good prices and fast delivery. Always cheaper than the pet stores in our area. When I had a problem they ffixed it no questions asked so love their customer service also. Highly recommend them."
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5/5
2017-11-20
A+++ experience. quick delivery
"A+++ experience. quick delivery"
136 - 150 of 4590 reviews
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Retailer Information
Contact:
8AM to 8:30PM CST Mon-Fri10AM to 6:30PM CST Sat10AM to 5:00PM CST Sun
1-800-889-8967
Sevice@Entirelypets.com
Entirely Pets
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Entirely Pets is ranked #25 in hobbies & leisure
