Elite seals are prestigious banners given to retailers who are loved by their customers. To get one, a retailer has to consistently get high scores over time
/ 5 (0 reviews) average score over the past This merchant has not had any reviews over the last Six Months
Six Months
Positive: 0
Neutral: 0
Negative: 0
Write a Review
Customer Reviews | Filter Reviews
1/5
2020-05-30
Buyer beware!
"Placed order over 30 days. Still no product delivered. Does not answer phone. Does not return emails. Buyer beware!"
Detailed Ratings
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
3/5
2020-05-29
Took too long
"It took too long from the order date of 5/14 to delivery date of 5/28. Also the box the 2 plastic dispensers were taped where the wipes are dispensed thru but the tape was wet and so was the shipping box."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
5/5
2020-05-28
First order ... won't be the last !
"Had what I wanted and on sale … not complaints … arrived as expected … will use again …"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
3/5
2020-05-26
azodyl
"my order took longer than expected - i ordered this on 5/12 and received it today 5/26 i had to order from another company so i wouldn’t run out i contacted customer service twice with no response. i’m happy it showed up today but i wish there was communication."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
1/5
2020-05-20
HORRIBLE COMPANY!!!
"This company only cares about making sales and they DO NOT BACK UP THE PRODUCTS THEY SELL!! I would recommend shopping elsewhere.
I purchased breveto for my boxer dog, the same flea medicine I have used the entire 8 years she's been alive and never had an issue. This is the 1st time I've bought it from this company and it was worthless. I don't know if it was even a product or if it was a placebo, that's how badly it performed. After hours of trying to reach this company I finally do and I'm told tough luck. They tell me contact Merck because they won't honor their product. I can't imagine a company this size being more concerned with the 50 bucks they made off of me then about a customer's satisfaction! I have used many other pharmaceutical companies for many products over thre 30 years ive been a pet owner and they always backup their products. I am now out the purchase price of the medication and I'm going to have to invest in Star and who knows what else to clear the flees out of the house. I have never in all the years I've owned a pet had something like this happened.
I will not be ordering from this company again and I recommend you look elsewhere as well"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
5/5
2020-05-15
Thank you!!!!!
"I always have a great experience with entirely pets!!!!"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
1/5
2020-05-10
Horrible service
"Ordered product and they have not shipped it and will not reply. DO NOT BUY FROM THIS BUSINESS"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
1/5
Updated on: 2020-05-05
EntirelyPets - Month Long Delay, No Communication, No Way to Cancel
"I've shopped at EntirelyPets a few times over the years, without major issues. However! I recently placed an order (very simple, one small item) and there now seem to be MAJOR problems going on with this business. (Many other recent reviews confirm.) One MONTH later: Order is still "pending". No information provided, no idea what the delay is (via website, email, etc). Worst of all: NO WAY TO CANCEL! Emails to customer support are completely unanswered, probably not even being read. Order may be fulfilled at any future date, basically "whenever they get around to it"! Phone support is not available (maybe you'll have more luck if you can stay on hold for a few hours). This is fantastic way to very quickly ruin a business! Please AVOID EntirelyPets until they communicate what is going on. Any reputable business would simply communicate the problems with customers (stock, delays, etc), allow order cancellations online, or shut down the site while they figure out how to manage the situation. Bonus: They also pay a shady "reputation management" company (ShopperApproved, hides poor reviews, possibly fabricates) to make their business seem highly-rated."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
3/5
2020-04-29
Slow shipping!
"I'm grateful that Entirely Pets had the treats I wanted, and the only ones my kitty likes. However, there was a delay in shipping them to me. The invoice in the box stated they were shipped 16 April 2020, with a 4--8 day ground travel. Today is 29 April 2020, and they just arrived. I understand that Coronvirus may have cause a delay, but this is a first. The other company, though they no longer carry this brand of treat, get my orders to me in two days. So...???"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
1/5
2020-04-24
AVOID THIS COMPANY THEY ARE A TOTAL AMD COMPLETE JOKE
"Waited three weeks for my order. After calling FIVE times and sitting on hold FOREVER, I finally spoke to someone who could care less about me, my elderly dogs who are a constant pain and the order that was 'lost' in the Covis shuffle. BS BS BS I will NEVER give them another red cent. Ever again."
Detailed Ratings
Likelihood of customers making future purchases
Overall customer service
Product Returns/Refunds/Exchanges
Overall product shipping and delivery process
1/5
2020-04-17
store closed taking money for orders, covid 19 maybe
"Had a order took my money paided 2 day shipping, never sent, called 3 times, emailed 4 times, no response, no chat on line. took money for order and they are closed. This was a rush order been 3 days now and they have not sent out product., No info on the line of delayed shipping due to COVID 19. very bad company Don't waste your time. keeping money and interest for there profit. They need to get a no star."
Detailed Ratings
Pricing of products and services
1/5
2020-04-10
Lousy communication...
"I ordered from them twice. The first time, they accepted my prescription order, but never updated their website with status. I needed the product badly, so I called and after waiting on hold for about 15 minutes, finally reached someone who did confirm my order had shipped. Multiple calls preceded the one that finally went through. Eventually got the product, late, but at least I got it. I reordered the lactated ringers on 4/1. The order showed pending on their website. I also saw a pending charge on my CC. After not getting it for 10 days, I called. I am physically about 20 miles from their facility. After waiting on hold for about 10 minutes (after multiple calls in that went nowhere), I was told the product was back-ordered with no known ship date. They had known that for days. No call, no email, no status change online. TERRIBLE communication. Now I need to scramble to get the products for my sick dog. I am not at all a happy camper. One star since I don't need this hassle. Yeah, the virus is affecting everything but DON'T TAKE THE ORDERS IF YOU CANNOT FULFILL THEM. Not rocket science."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
1/5
2020-04-03
Worse service ever!!!!
"Afte16 days, over 10 calls and over 10 hours of my time. After the company got my vet office so upset after 8 faxes back and forth and still no order shipped, I canceled my order. Called 1800 petmeds yesturday, and my order is already on its way and will be here in 2 more days. Entirely pets is the worse company I've ever dealt with. On one call a representative named Peter was awful. Had me in tears, did not care that my pets meds were lifesaving drugs. Very cruel, hurtful, no good customer service procedures at all. Never again. Save your time, energy and sanity and don't waste your time with Entirely pets. I know now why they are not on the top ten list for pet pharmacies. My $150.00 order was around 8.00 more at 1800 petmeds,but not only will my pet have his meds he so desperately needs but I also have my sanity back! Entirely pets ****"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
5/5
2020-03-30
Dozers Tag was perfect !
"They took everything I wanted and put it on his ID Tag. Perfect !"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
1/5
Updated on: 2020-03-21
They take the money and run
"Placed an order with them on February 29. Have not received the order and have been on hold for an hour. Don’t know what’s going on."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
46 - 60 of 4590 reviews
Read our Trust Guidelines
To learn more about reviews and trust on ResellerRatings.com, visit our trust page.
Help Report Fake Reviews
Notice something strange about a store's reviews? Let us know, or report the review directly.
Are you this business?
Accelerate your voice by collecting Ratings and Reviews with us! Claim your business page for free or Learn More
Retailer Information
Contact:
8AM to 8:30PM CST Mon-Fri10AM to 6:30PM CST Sat10AM to 5:00PM CST Sun
1-800-889-8967
Sevice@Entirelypets.com
Entirely Pets
visit the website
Share Entirely Pets's Store Rating
Category Rank
Entirely Pets is ranked #20 in hobbies & leisure
