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5/5
2007-03-01
"A great company, I have ordered two computers from them. The first worked great and I still have it. On the second, the CPU became dislodged during shipping (I special ordered a extra-large copper heatsink). They replaced the CPU and motherboard which were both broken. No problems until a year later I tried to burn a DVD for the first time (unusual, I know) and found the DVD burner was not burning properly. Rather than referring me to Plextor for warranty service, they shipped me a new drive and a label to ship the old one back. Overall, I can say I have never had customer service like this from any other company. It is really surprising how helpful they are. The prices are not the lowest on the internet, but they are competitive. They are knowledgeable, respond quickly to questions, and can help you if you need help configuring a system. The service is outstanding. I would definitely use them again."
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5/5
2007-02-28
"We have bought two computers from Envision, and have been more than satisfied with their product and their service. It is great that someone like myself can get a preconfigured computer with all of the new bells and whistles at a bargain-basement price without having to pick my way through all of the choices that a computer literate person would enjoy choosing for themselves. I am equally pleased that all of it is in the computer, and that I did not have to slog through which bell does what to which whistle. I am truly impressed with Tristan, who apparently does not leave his post, but answers any question at any time with humor and patience for someone as cyber-impaired as I am. A true pleasure to do business with. I would recommend them to anyone. E. Owen"
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5/5
2007-02-28
"This is my second PC from Envision. The first one never gave me a problem (unless I caused it, heh heh) and performed for four years solid before the motherboard got quirky. So I thought I'd buy a new partial system from Envision and transplant the best parts of my old system, just to save money and not waste perfectly good components.
Not only did Brian from Envision provide extensive advice beforehand on the parts I was considering, he advised me daily, until I was finished, on tasks I'd never performed before: installing drivers for each separate circuit on the motherboard, coordinating three hard drives (one new, two old; two different brands) for best performance, setting the BIOS so that everything on this Frankenstein's monster worked. Never once was Brian impatient, inattentive, or condescending.
You may save a couple hundred bucks my ordering a PC from Dell, but Envision give away much more than that in support time. If you've ever complained about a company shaving costs by outsourcing or cutting support, Envision should be your PC supplier."
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5/5
2007-01-24
"Absolutely top notch in quality, customer service, and cost effectiveness. The ECSPC company is definitely a shining light in the online made to order computer business. After dealing with the likes of Monarch, it is a pleasure to do business with these people. I will definitely be looking ECSPC up again to do my computer purchasing business"
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5/5
2007-01-01
"My second computer with Envision. First one worked flawlessly for 5 years. Second one worked perfectly from boot up. Customer service is excellent. If you aren’t sure of what you want, call them. No hard sell, just good information. Very highly recommended."
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5/5
2006-10-25
"Great customer service, excellent product! No problems at this point in time."
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5/5
2006-10-24
"Great company to do business with. All questions are promptly answered, equipment is well packed and promptly shipped.
Highly recommended."
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5/5
2006-09-25
"This was the third computer I have purchased from Envision. Each time the person I talked with was totally helpful and courteous and each time the computer was built and shipped in a very timely manner and arrived with no problems.
When I have had questions of a technical nature and called them, I have gotten an immediate response and a solution to my problem.
I recommend Envision to anyone purchasing a new computer."
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5/5
2006-09-23
"Envision was thoroughly professional throughout the ordering and shipment process. They sent emails with appropriate concerns about my order and answered my questions promptly, usually the same day.
The computer has functioned perfectly. I have had no cause to "test" tech support.
Although you pay a little more for a good computer, you get to customize everything and the company is very good obviously."
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5/5
2006-07-27
"This was a repeat purchase from ECS. They provide great service, fast assembly and shipping at reasonable prices. I highly recommend ECS whether you want a complete system or just additional parts."
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5/5
2006-07-15
"Todd and his team are the best. This is the third computer I have ordered from Todd in five years. I will never buy a computer from anyone. He builds them like they are his own. He only uses the best products. Thank you Todd. You are the BEST."
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5/5
2006-07-12
"Have bought from these guys before over the last few years and they are still great! Just purchased a relatively bare machine rather than my usual routine of putting it together myself - when the order was delayed one day due to a part backorder they upgraded my shipping for free without asking. Fast service, machine was well put together and with all the 'extra' parts and manuals included. Two thumbs up!"
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5/5
2006-06-24
"6 Jun 08 Ordered 3 more laptops - delivered on time , correctly configured, and ready to go on the road with our science staff! - Thanks Again!
12 Feb 07 Our 1st Laptop from Envision after numerous desktops. Excellent support and service with quick follow thru on questions. As always there is no reason to look elsewhere!"
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Is committed to quality products and services
Is consumer focused
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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
Resolving problems
Making decisions on their own
Being knowledgeable
Being easy to reach
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Customer service resolving problems
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5/5
2006-06-23
"The experience I have had using Envision Computers has been nothing less that excellent. Todd and the guys are always willing to stop what they are doing and help you out. They supply a good service, as well as great product lines. I know this reads like a commercial, but I like to give praise where praise is due."
Detailed Ratings
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Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
Being trustworthy
Making decisions on their own
Being easy to reach
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
5/5
2006-06-13
"I found this vendor while using resellerratings.com. After visiting their site, fiddling with the excellent computer design page they maintain, and talking with them personally on the phone, I ordered a new computer from them. They kindly pointed out a duplication of function in my choices of options and saved me around $50 dollars on the cost of my machine. It was delivered promptly in excellent working order. In May 2006, when the power supply failed. When I called about the problem they were very helpful in diagnosing the problem and immediately offered to send me a replacement power supply.
I have nothing but high praise for their website and the personnel I have had the pleasure of communicating with. They have always been courteuous and prompt in my contacts with them. I definitely recommend these folk if your in the market for a new computer."
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Retailer Information
Contact:
10:00 AM - 6:00 PM Central Time, Monday-Friday
888-381-7347
785-823-7707
sales@ecspc.biz
Envision Computer Solutions / ECSPC / ECS / envisioncs.net
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Envision Computer Solutions / ECSPC / ECS / envisioncs.net is ranked #252 in computers & electronics
