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4.27 / 5 (6,045 reviews) average score over the past This merchant had 78.03% positive reviews over the last Six Months
Six Months
Positive: 4717
Neutral: 590
Negative: 738
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5/5
2025-04-15
Online Experience
"Website very easy to use. Was able to apply all discounts and credits to my order without a problem."
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3/5
2025-04-15
Don’t like the VIP membership thing.
"Have purchased from a brick and mortar store in the past and was able to get discounts without being a member due to Memorial Day sale and everything in the store was 50% off. Only made this recent purchase because I received an offer for 60% off best sellers for non members. It wasn’t clear how it worked. I figured out it only worked on one item in a category? It worked for one pair of leggings and one shirt.
Would not have made the purchase without the deal for non members."
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2/5
2025-04-15
Fabletics is getting worse...
"I've been a customer of Fabletics for years, starting in 2018 when I got my first leggings of theirs. Since then I've recommended them highly to many friends and family and even purchased items of theirs myself for them as well as of course purchasing items for myself. I've always touted the quality of the pieces, the fit and style and the price. The sales are awesome and allow customers to get great pieces at really good prices, however lately I've noticed that Fabletics has been having serious issues with inventory in smaller sizes. This had never been an issue for me previously so I'm not sure if it's because they are sizing their items larger so more people are buying size XXS, XS and S or if they are not producing enough of those sizes anymore but either way it's becoming extremely frustrating. I will check the site many times in a month to see if any new inventory has been added but the new styles are always sold out in the smaller sizes. I've tried to express these concerns with customer support and they have not helped in any way. So, sadly, I might not be buying with Fabletics any longer if they don't have items in my size."
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ZethB from Fabletics has responded
Posted Apr-16-2025Hello Nicole,
I'm sorry that your experience with Fabletics has changed so drastically after years of loyalty. It can be really frustrating to see the styles you love consistently sold out in your size, especially when you’ve been such a strong supporter—sharing the brand with friends and family and investing in it for years. We understand how important it is to feel seen and supported as a long-time member, and the lack of availability in smaller sizes is something that clearly needs to be addressed. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
I'm sorry that your experience with Fabletics has changed so drastically after years of loyalty. It can be really frustrating to see the styles you love consistently sold out in your size, especially when you’ve been such a strong supporter—sharing the brand with friends and family and investing in it for years. We understand how important it is to feel seen and supported as a long-time member, and the lack of availability in smaller sizes is something that clearly needs to be addressed. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
5/5
2025-04-15
Great
"It was great. Easy to shop"
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5/5
2025-04-15
Soo much to choose from
"So much to choose from and great prices. I love all the reviews, helps me with making a decision on what to buy."
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5/5
2025-04-15
Rea
"I was trying to close my account because i lost my job. But Rea was so understanding and convinced me to keep my account. She was wonderful."
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5/5
2025-04-15
Kinda scary but ended up well
"At the beginning of 2024, I subscribed to the VIP membership to get excellent deals. I thought it was going to be a scam, but it was not; it was pretty clear that you had to connect to your account between the 1st and the 4th of the month to skip the month, and after that, you just get the good deals for free. The issue is when you forget to skip the month then you pay a big amount of money but tbf if you use your VIP credit on expensive items its still worth it imo. I could also unsuscribe easily and they gave me a free credit when my package was delayed a full 10 days which I just redeemed a year later.
Overall satisfied, don't forget to skip the month tho :)"
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1/5
2025-04-15
Super expensive
"Super expensive and the rope you into a membership. Would steer clear."
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ZethB from Fabletics has responded
Posted Apr-16-2025Hello Anthony,
We’re sorry the VIP membership model and pricing left you feeling misled. We understand how frustrating it can be to expect one experience and end up with unexpected charges or commitments. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
We’re sorry the VIP membership model and pricing left you feeling misled. We understand how frustrating it can be to expect one experience and end up with unexpected charges or commitments. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
1/5
2025-04-15
Horrible website.
"You guys are running some many marketing and ad targeting tools in the website it almost makes it unusable. Super slow and eating up a ton of battery. almost as bad as the New York Post website. Keep your designers and social media peeps, but fire your website and paid marketing people. This website is killing your brand!!!!"
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ZethB from Fabletics has responded
Posted Apr-16-2025Hello Sean,
We're sorry to hear that the website experience has been so frustrating for you. We understand how slow load times and excessive ads can make browsing nearly impossible, especially when it impacts device performance. Your feedback is valuable, and we’ll be looking into ways to improve the user experience by optimizing the website and cutting down on unnecessary elements. We value the opportunity to resolve this, and our Member Services Team will contact you right away to further assist you.
Best,
Zeth
We're sorry to hear that the website experience has been so frustrating for you. We understand how slow load times and excessive ads can make browsing nearly impossible, especially when it impacts device performance. Your feedback is valuable, and we’ll be looking into ways to improve the user experience by optimizing the website and cutting down on unnecessary elements. We value the opportunity to resolve this, and our Member Services Team will contact you right away to further assist you.
Best,
Zeth
1/5
Updated on: 2025-04-15
Deeply regrettable experience
"Fabletics is and particularly the VIP program and your returns and customer service... horrible.
I clicked on something to buy it cheap and was signed on to a monthly charge i was not even aware of.
I received some bras that were fine and this outdoor jacket for 23 dollars that didn't fit right.
At this point I engaged in a roughly 1.5 month struggle that time added up I probably spent 8-10 of the hours I usually earn 80 dollars for each one worked to try to return a 23 dollar jacket.
I was sent a QR code. The customer service person said to bring it to USPS. I brought it there. They said no. I forgot about it and some time went by.
I tried again and the code was out of date. I call customer servjce repeatedly and there were 200 - 250 ppl ahead of me. I opt to hang up and get a call back and nobody calls back.
I finally got a hold of a human again. She said she would extend the code . She sent me a new one.
I went to the "Happy Retirns" location, how ironic.. it didn't work again the same day she updated it?!?!
I gave up and am looking for someone to give the jacket away too so I don't have to look at it anymore.
Then the dreaded moment came; having to go on the website and use up the VIP points I I never wanted, and taht by the way have no basis in actual value?!?!
I could get a $99 outfit for a $59.99 VIP point OR a $12 bra?!?!
Pulllleaze. Further, these much touted "outfits"?!?! Who throws these things together. They are almost designed to look like mismatched workout clothes.
Fableitcs is saying "to all you women who just can't figure out how to dress yourself to pretend you're fresh out of a workout, just wear these, Honey. There. There."
Pathetic. I look through each and every "outfit" the customer service lady convinced me so effectively were worth me not deleting the VIP account and monthly charge. I couldn't find 1 (one) outfit that I looked at and made me think "hmm. There's an outfit!"
Horrible. I deeply regret getting involved with this company and have 1 (one) t-shirt i like.
Now that they been reviewed they are working to try to improve my experience. Problem is that I never want to hear from them again. The only reason for this paragraph is because they are messaging me to resolve and update the review. I am a reasonable customer acting in good faith who went out and way out of my way to interact with this company. Now. I'm done!"
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KIdongtechstyle from Fabletics has responded
Posted Apr-13-2025Hi Persephone,
We’re truly sorry to hear about your experience and want to sincerely apologize for the frustration and time you've spent dealing with our VIP program, returns process, and customer service. What you’ve described is incredibly disheartening and not the experience we ever intend for our customers. We understand how upsetting it must have been to feel misled about the VIP membership, struggle to return an item, and receive limited support during that time. Our Member Services Team will be contacting you right away.
Best,
Kim
We’re truly sorry to hear about your experience and want to sincerely apologize for the frustration and time you've spent dealing with our VIP program, returns process, and customer service. What you’ve described is incredibly disheartening and not the experience we ever intend for our customers. We understand how upsetting it must have been to feel misled about the VIP membership, struggle to return an item, and receive limited support during that time. Our Member Services Team will be contacting you right away.
Best,
Kim
4/5
2025-04-15
Nice product selection.
"I was able to find the products I wanted in my size and colors."
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5/5
2025-04-15
I love this site
"Everything is fast and good quality. I love that I can skip months and come back when I need more clothing!"
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2/5
2025-04-15
Member credit isn’t worth anything anymore
"Even a little sports bra counts as an entire member credit, not going toward an outfit. There’s so many limitations on what counts as an outfit. For $50 every month it’s not worth it anymore and for that reason I’ll be cancelling my membership. By th time an item counts toward an outfit there’s no sizes left."
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ZethB from Fabletics has responded
Posted Apr-16-2025Hello Gabby,
We're really sorry to hear that the VIP credit system isn't meeting your expectations anymore. We understand how frustrating it can be when the credits don't go as far as they once did, especially with the limited size availability. It’s clear that this change has made the membership feel less valuable, and we appreciate you sharing this feedback. We value the opportunity to resolve this, and our Member Services Team will contact you right away to further assist you.
Best,
Zeth
We're really sorry to hear that the VIP credit system isn't meeting your expectations anymore. We understand how frustrating it can be when the credits don't go as far as they once did, especially with the limited size availability. It’s clear that this change has made the membership feel less valuable, and we appreciate you sharing this feedback. We value the opportunity to resolve this, and our Member Services Team will contact you right away to further assist you.
Best,
Zeth
5/5
2025-04-15
On point
"Great quality, sales and customer service experience"
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5/5
2025-04-15
Love the Selection!
"Love the Khloe collection and the Scrubs. Everything I need for my wardrobe!!"
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Retailer Information
Contact:
Available 24 hours, 7 days a week
844-322-5384
Member Services
http://www.fabletics.com/help
Fabletics
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Category Rank
Fabletics is ranked #3 in shopping
Fabletics is ranked #2 in apparel
ZethB from Fabletics has responded
Posted Apr-16-2025I'm sorry the recent offer left you feeling misled. It’s frustrating to receive a promotion that sounds like a great deal, only to find that the discount is limited to just one item per category without that being made clear upfront. Especially after having a better in-store experience during a past sale, it makes sense that you'd expect something similar online. Promotions should be straightforward, and having to figure out restrictions on your own takes away from the excitement of the purchase. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth