Elite seals are prestigious banners given to retailers who are loved by their customers. To get one, a retailer has to consistently get high scores over time
Hi Monica, We sincerely apologize for the inconvenience you’ve experienced with our system glitches and the issues with placing your order. We understand how frustrating it must be to lose credits, especially when the price increases due to these technical difficulties. Please know that we’re actively working to resolve this issue, and your concerns are important to us. Our Member Services Team will be contacting you right away. Best, Kim
Hi Kara, We’re really sorry to hear about the trouble you’ve had with our website, and we totally understand how frustrating it can be when things aren’t working smoothly. We appreciate you taking the time to share your feedback with us, and we’re actively working on improving the site’s performance to make your shopping experience better. Our Member Services Team will be contacting you immediately. Best, Kim
Hi Robin, We’re truly sorry to hear about your recent experience, and we completely understand how frustrating it must be to find your preferred styles out of stock, especially in your size. Additionally, we deeply apologize for the issue with your $20 gift card not being applied to your order. As a valued member since 2014, your loyalty means a lot to us, and we sincerely regret that we let you down. Our Member Services Team will be contacting you right away. Best, Kim
Hello Sarah, Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide the best styles and quality for women of all sizes. Come back and check us out soon. Have a great day! Best regards, Chad
Hello Priscilla, Thank you for reaching out and sharing your concerns. We completely understand how frustrating it must be to see an additional tariff charge on your order. We never want our pricing or fees to feel unclear or unexpected. We value your feedback and are committed to addressing this matter, so we will be sending you a private message shortly. Best, Allison
"Found the website difficult. Couldn't find items in the ads on the website. Other difficulties maneuvering thru the website. Downloaded the app and couldn't create an account, it asks what country and wouldn't let me select and create an account, deleted the app."
Hello Donna, Thank you for reaching out and sharing your experience. We're truly sorry to hear that navigating our website was difficult and that you were unable to find the items from the ads. We want browsing and shopping to be as seamless as possible, and we understand how frustrating it must have been to encounter these issues. We're here to help address your concerns as quickly as possible, so we’ll send you a private message now. Best, Allison
KIdongtechstyle from Fabletics has responded
Posted Mar-23-2025We sincerely apologize for the inconvenience you’ve experienced with our system glitches and the issues with placing your order. We understand how frustrating it must be to lose credits, especially when the price increases due to these technical difficulties. Please know that we’re actively working to resolve this issue, and your concerns are important to us. Our Member Services Team will be contacting you right away.
Best,
Kim