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4.27 / 5 (6,045 reviews) average score over the past This merchant had 78.03% positive reviews over the last Six Months
Six Months
Positive: 4717
Neutral: 590
Negative: 738
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5/5
2025-04-08
Awesome Service
"Was able to efficiently resolve my concern."
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5/5
2025-04-08
Great clothes at a great price
"Really like feel and quality of the products"
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3/5
2025-04-08
Hard to find what I like
"Almost every time I try to order, it tell me that none of my choices are available. Very frustrating."
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5/5
2025-04-08
Easy to order
"Very easy to pick out what you want and fast checkout!!"
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4/5
2025-04-08
The product is reliable and good quality.
"The website and shopping experience is a bit difficult to navigate. Shipping is very slow."
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1/5
Updated on: 2025-04-08
Really unhelpful customer service
"On Friday, I attempted to place my first order with Fabletics. I was pretty excited, took a long time to read reviews, and placed an order for about 10 items. They were supposed to be delivered in time for a birthday present. Today I received an email telling me that my order had been canceled with absolutely no explanation. I called Customer Service and was told if wanted the items I had to go through the whole process again and re-order. No explanation given. There’s plenty of other places to purchase athletic wear from."
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ZethB from Fabletics has responded
Posted Apr-02-2025Hello Shannon,
We're sorry for the disappointment and frustration with your first order experience. We understand how frustrating it is to carefully choose your items, especially for a special occasion, only to have the order canceled without explanation. It’s disappointing that your conversation with our Member Services Team didn’t provide the clarity or support you deserved. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
We're sorry for the disappointment and frustration with your first order experience. We understand how frustrating it is to carefully choose your items, especially for a special occasion, only to have the order canceled without explanation. It’s disappointing that your conversation with our Member Services Team didn’t provide the clarity or support you deserved. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
5/5
2025-04-08
Love it
"Wonderful, enjoyed shopping online."
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4/5
2025-04-08
Online ordering
"The online ordering experience is fast and easy. I wish I could such for the customer service in the store at the Galleria in Roseville, CA I had to return some items and the customer service representative, had a very poor attitude about the transaction. I had decided to keep a long sleeve top that I had returned and was short $.20.....seriously....I had to walk 20 minutes back to my car to get the $.20 to complete my transaction. I also visited another time with my best friend as she loves LULU Lemon and wanted to show her that the leggings at Fabletics are just as good, if not better. We were looking for a particular size and style and the customer service person was too busy opening new inventory to help us. We walked out. Should this recent order not fit, I would rather sell it on marketplace then go back into the actual store."
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5/5
2025-04-08
Fundamentals fit me perfectly!
"Fundamentals are all I buy!"
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3/5
2025-04-08
Website is slow
"Website is annoying. Starts freezing and moving slow."
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ZethB from Fabletics has responded
Posted Apr-09-2025Hello Damon,
We're sorry that the website has been freezing and running slowly. We understand how frustrating it can be when technology doesn’t work as expected, especially when you're trying to shop. We're actively looking into improving the website's performance and appreciate your patience as we work to resolve these issues. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
We're sorry that the website has been freezing and running slowly. We understand how frustrating it can be when technology doesn’t work as expected, especially when you're trying to shop. We're actively looking into improving the website's performance and appreciate your patience as we work to resolve these issues. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
2/5
2025-04-08
Should've Skipped the Month
"I honestly love Fabletics clothes and the price is great when you get them on sale. But, I forgot to skip this month and was really disappointed that I had to spend big bucks to use a token for clothes that were deeply discounted on other parts of the website.
I don't see any advantage to 'not skipping' every month because the best discounts come after."
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ZethB from Fabletics has responded
Posted Apr-09-2025Hello Mark,
We're sorry for the frustration this caused. We understand how disappointing it can be when you miss the chance to skip a month, especially when you're aware that you could have gotten better deals elsewhere. We truly value your loyalty to Fabletics and want to make sure your experience is as positive as possible. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
We're sorry for the frustration this caused. We understand how disappointing it can be when you miss the chance to skip a month, especially when you're aware that you could have gotten better deals elsewhere. We truly value your loyalty to Fabletics and want to make sure your experience is as positive as possible. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
5/5
2025-04-08
Online
"Easy to use site, great prices for quality scrubs"
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3/5
Updated on: 2025-04-08
Great product, clunky site experience
"Love everything I have ever purchased from Fabletics, but the site experience is clunky and slow. I would suggest two main improvements to the overall shopping experience:
1. Limit the real-time API calls that are notifying users of the inventory. It seems like the sheer number of those calls is bogging down the site load.
2. Prioritize the filtering experience - instead of 9 separate cards that show the 9 different colors, get those colors on a single card-color carousel. This will improve load times, and also allows for better, more accurate filtering. If I want to filter on size 35x32 pants, I can't readily get back only the products that are in stock. It took me 3 different attempts to fill my cart and check out.
I appreciate that your inventory is very dynamic, but I would suggest caliubrating the experience that enables "checkout".
*Noted the reply from Fabletics on using the App..."
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ACavantechstyle from Fabletics has responded
Posted Apr-05-2025Hello Kyle,
Thank you for sharing your thoughts with us! We’re glad that you love our products, but we're truly sorry for your frustration with the website experience. We recognize that the site’s speed and filtering could be improved, and your suggestions are excellent. We value your feedback and are committed to addressing these matters, so we will be sending you a private message shortly.
Best,
Allison
Thank you for sharing your thoughts with us! We’re glad that you love our products, but we're truly sorry for your frustration with the website experience. We recognize that the site’s speed and filtering could be improved, and your suggestions are excellent. We value your feedback and are committed to addressing these matters, so we will be sending you a private message shortly.
Best,
Allison
5/5
2025-04-08
Cute clothes
"Love the Khloe collection!"
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5/5
2025-04-08
Easy and fast
"Heart and easy to check out and find what i needed i will be ordering again."
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Retailer Information
Contact:
Available 24 hours, 7 days a week
844-322-5384
Member Services
http://www.fabletics.com/help
Fabletics
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Category Rank
Fabletics is ranked #3 in shopping
Fabletics is ranked #2 in apparel
ZethB from Fabletics has responded
Posted Apr-09-2025We’re sorry for the frustration of not being able to find what you like or having your choices unavailable when trying to place an order. We understand how disappointing it is when items you want aren’t in stock, and we’re committed to improving our inventory and website experience. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth