Elite seals are prestigious banners given to retailers who are loved by their customers. To get one, a retailer has to consistently get high scores over time
"I've purchased from Factory Direct several times and have always experienced high-quality products and high standards. I will continue to purchase from FD, and you can too, with the confidence that you'll have a good experience."
"Factory Direct has always been one of my favorite Supply sites to order from! I love that their site gives life size comparisons on items, making ordering for my crafts much easier. Their staff is always so positive and friendly, quick to answer any questions as well as address any issues. The hand signed packaging cards that come with orders give a personal touch I rarely ever see from others in the business. Shipping is ALWAYS surprisingly fast. Love them, HIGHLY Recommend."
Redacted from Factory Direct Craft Supply has responded
Posted Aug-19-2020
Thank you for your feedback, Bonnie. We are sorry for any inconvenience you have had with your previous order but appreciate the opportunity you have given us to correct the situation. Please let us know if you have any additional questions or we can be of any further assistance. Thank you, Jessica McKendree
FDC is a family owned and operated business, specializing in a wide selection of craft supplies, artificial florals, dollhouse miniatures and home decor. From the moment your order is placed, it is treated with special care and attention! We strive to overachieve with both our product and customer service experience. Our family and team members want you to know that we will put all our energy into trying to answer your questions, finding what you want, and making you a Factory Direct customer for life! #myfdc
Retailer Information
Contact:
Phone: Mon - Thu 8AM - 3PM ET, LiveChat/Call Request: Mon - Fri 8AM - 5PM ET, Emails: 7 days/wk
Redacted from Factory Direct Craft Supply has responded
Posted Aug-19-2020Thank you,
Jessica McKendree