Elite seals are prestigious banners given to retailers who are loved by their customers. To get one, a retailer has to consistently get high scores over time
4.17 / 5 (29 reviews) average score over the past This merchant had 79.31% positive reviews over the last Six Months
Six Months
Positive: 23
Neutral: 0
Negative: 6
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- Technical
5/5
2024-03-25
Cargo mat 2023 Highlander
"Photo on website not detailed or sharp to see details."
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5/5
2024-03-19
Parts purchase
"Online purchase. Good follow up by dealer."
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5/5
2024-03-19
Zach rocks.
"Thanks Zach. Give Zach a raise."
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5/5
2024-03-18
Great buying experience with Kris Cooper at Germain Toyota of Naples!
"We purchased a vehicle from Kris Cooper at Germain Toyota of Naples in late February 2024 and were extremely pleased with our experience. Kris demonstrated exceptional sense of customer service, great product knowledge, patience and impecable salesmanship. He is an asset to the dealership and should be recognized as such."
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5/5
2024-02-21
A Very Positive Experience
"I will defiantly do my Toyota parts purchases fron Toyota of Naples !!"
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2/5
2024-02-12
Order not ready after 2 business days
"Your online statement is that the order is ready in one to two business days, I am in the second business day and I am told that I can pick the order in the third business day. Easy to take the money hard to give back the fair service! What is the need for these customer feedback if the service is still lacking? This is not a new store."
5/5
Updated on: 2024-01-26
SATISFACTION
"I am really satisfied with the item chosen.
It comes with the time exactly.
I am sincerely thankful to you very much.
Very truthfully."
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5/5
2024-01-13
Easy and quick
"I bought brake pads for my 2018 Camry and the service was easy and quick"
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5/5
2024-01-07
Excellent customer service
"I ordered a part online and before I knew I received a phone call from an employee letting me know that, that specific part they didn’t have in the color I needed and he would special order for me that it would it possibly up to 2 days and he was able to get it for me that same day would definitely recommend Germaine Toyota."
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5/5
2023-12-14
Ordering touch paint
"Ordered online. Received next day"
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5/5
2023-12-11
Service advisor was excellent
"The service advisor was very helpful answering questions over the phone."
5/5
2023-12-07
Jose Acosta
"Jose has been taking excellent care of all of my service needs. I will continue to request him as my service advisor. My last visit (oil change and tire rotation) was completed in about 45 minutes!"
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Overall customer service
5/5
2023-12-02
Online parts purchace
"Parts department works well to process order and prompt notification of pickup availability."
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46 - 60 of 335 reviews
