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5/5
2021-01-15
Answered a Question That I Couldn't Find on Internet.
"Quick response; low price for knowledge that I was looking for after days of internet searching. Still answered question by messaging, even after I texted a few times to make sure I understood correctly."
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5/5
2021-01-15
Great experience
"As a first time user and no experience or knowledge of antique furniture they were helpful, friendly and gave awesome advice. I will definitely recommend them to any one I know ."
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1/5
2020-11-21
Rip Off
"Rip off, I used the site for one question, paid 60 dollars and then they charged another 60 the 2nd month, total recurring bill ripoff, said they could not refund the 60 dollars because it was against their policy. Do Not Use this sit"
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1/5
2020-11-15
Be Very Very Careful - Actually Just go Elsewhere!
"These people took monthly payments from my credit card without me receiving any invoices or notifications that the deductions were happening. I believed the membership was cancelled. They were not prepared to refund any money. For me it would have been much, much cheaper to go to a local lawyer and ask my question, rather than lose hundreds of dollars in a series of silent deductions over many months until I realised and stopped it. Customer service with a view to any sort of resolution was non-existent."
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1/5
2020-11-01
Dont waste your time
"Never answered my question, still charged 5$. I replied stop 2 days later, and after 7 days charged my c.c 46 $ . I tried contacting them by phone and its a dummy number. Go to hell !!!"
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1/5
2020-10-07
WATCH OUT!!! READ THE VERY FINE PRINT FIRST!!!-
"I have been seeing a monthly credit card payment of $60 since April and could not figure out why and who!
Well turns out I did seek "legal" advice and used this service BUT I had no idea that "if I didn't decline the 7-day FREE after that 7 days, I would continue to get $60 after having to change credit cards for Fraud according to CitiBank...
I called the 800# on the credit card transaction entry and eventually found out who these people were. Called them on October 6,2020 and found out the above!
YES...I did NOT remember the "7-day FREE ONLY" nor did JustAnswer.com notify that my "Free Trial" was about to expire! They may not have to in their policies BUT this is ethics!!!Not used since initial day in April2020...not 1 email even for advertising???????
Watch these people CLOSELY!!"
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1/5
2020-10-05
Two different "experts".. Neither had a clue and they asked for $26 to call.
"I had a specific question regarding the main board of an alarm system. I spent three hours on line, on the phone etc., and no one really know a thing about this board. Yes, there are a lot of these out there. I bought it a Amazon 5 years ago and they still sell it and it was made by Honeywell. Sorry - I'm going to cancel my Trial period when I finish this - if I can figure out how!"
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1/5
2020-07-23
HORRIBLE CUSTOMER SERVICE
"DO NOT USE THIS APP, WORST CUSTOMER SERVICE EVER!!!!
I tried to use their service with the trial version, but it did not work, my question was not answered, but that was not a big deal anyway, since it is only $0.10. The problem arises when you sign a $50 membership and you don't realize that. They just charged me, I contacted the company saying that I never knew about that, that I never used the service and that it has not been 24 hours since the membership was charged, that I already canceled it but I would like to get my money back. They know that I never used their service and that it was just charged, so nobody had to be there to answer any questions, nobody has had to give me any kind of service and they haven't done any kind of work for me, even so, they refused to return the money claiming that "I am not eligible for a refund." It is really sad to have the situation we have in the world right now with people losing their jobs, including myself, to have your money stolen in this way. Really frustrating and of course just for the bad customer service, I would never recommend this company."
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1/5
2020-07-16
Money hungry
"I paid the $5.00 to talk to a doctor about somthing. Cancelled "membership" in 3 days 7 days later they took $46.00 from my account. Customer service is a joke."
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1/5
2020-07-15
Scam
"I agreed to the $1 consultation and then found a $46 charge on my card one week later. I called them and said I agreed to that. I don't remember agreeing to an extra charge or membership. They must have buried it in their terms and agreements. EVERY other company that I have been charged makes their charges clear. This one does not. BEWARE!"
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1/5
2020-06-22
THROW YOUR MONEY OUT THE WINDOW !!
"Don’t expect an answer just a ploy to get more money out of you ! Real kind of experts, Lol ! At scamming you out of your money ! Don’t waste your time horrible customer service."
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1/5
2020-06-05
Don’t bother
"It’s been 48 hours since I signed up and asked question and no response."
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1/5
2020-04-30
OVER CHARGING ON THE $1 TRIAL
"After using their $1 trial, about 1 week later, they attempted to bill my Cap One Credit Card $46. Cap 1 must have history on this company, and sent me an email and a text to ask if it was legitimate, and wanted to close the CC. What a hassle
Be very careful of this happening to you"
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1/5
2020-04-25
Dissapointed. Needed real help.
"I had a pressing question I needed advice on. My apartment complex was threatening me with eviction. I signed up for a trial to help me sleep that night and to get an answer for one question. It ran over 2 days and it slipped my mind that I needed to cancel and it wasn't automatic (because why would it be). I immediately submitted a cancellation and request for refund. I was really hoping during this financial crisis a human would understand and make an exception. The 60$ could have gone a long way for my family but instead I got nothing but a copy and paste about their policy."
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1/5
2020-03-02
Deceptive Fee!
"I was told there was a fee of $1. However, once I finished up with the tech he asked for a review. When I gave the review there was a flashed charge of $24! There was no time to react. DO NOT USE THIS SERVICE!!!"
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