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/ 5 (0 reviews) average score over the past This merchant has not had any reviews over the last Six Months
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Customer Reviews | Filter Reviews
1/5
2005-04-26
"I placed orders with 3 different companies on 28 March 2005; one of these companies being kb-electronics.com. I ordered a Skip Dr. from them and was notified by e-mail it was shipped on 29 March, I was also billed this day. On 20 April I received an e-mail from them stating my credit card had been credited $36, which was $10 less than had initially been charged so I was wondering WTF? I tried calling their customer service several times and was instructed to leave a message, they would call me back. I sent an e-mail to the company and they replied quickly stating they tried to ship it but "the
package was sent back to our warehouse for
non-delivery" and because of this "your order was canceled and your credit card account credited." So basically I don' have the merchandise I ordered from them, I'm out $10, they couldn't notify me the package isn't in the mail system anymore and that they canceled my order. The other 2 stores I ordered from on that same day(supplements from jerseyjoe.com and dental products from homesteadmarket.com) arrived in 8 days, that's pretty good considering it was coming to Baghdad."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Overall web site
2/5
2004-12-22
"I purchased a 50' S-Video cable from this company on December 7th. My credit card was charged on that date. My cable was not shipped. A week or so later I sent them an email via their webpage, and I got no response from it. So I sent another a few days later. This was was responded to saying that it would be shipped 3-day to get it here by Christmas. So I checked it, it still says Pending Shipment. As of right now it still says Pending Shipment. If this actually comes, I'll be surprised. However, I just ordered a new one a couple days ago and it has just shipped and so I'll be happy to receive it so I can finally use my new television.
UPDATE: The cable did come. I got impatient (and thought there was a good chance it wouldn't show up at all) waiting for this cable and ordered another from a different company. This cable, that I ordered long after the purchase from KB arrived before this one did. Anyways. I did eventually receive my cable and I will not be placing another order with this company."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Customer service being easy to reach
Web site reliability
Speed of web site
Web site being easy to use
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About KB-Electronics
www.kb-electronics.com
