Elite seals are prestigious banners given to retailers who are loved by their customers. To get one, a retailer has to consistently get high scores over time
4.75 / 5 (287 reviews) average score over the past This merchant had 97.56% positive reviews over the last Six Months 
RMA
Secure Order Processing
Online Ordering
Next Day Priority
Online Order Tracker
Six Months
Positive: 280
Neutral: 6
Negative: 1
RMASecure Order ProcessingOnline OrderingNext Day PriorityOnline Order Tracker
Write a Review
Customer Reviews | Filter Reviews
5/5
2021-12-05
Cheap and fast!
"Black Friday special, really low price. Came fast, shipped the day after I ordered."
4/5
2021-12-05
Good QC
"I was pleased that the ordering process involved a QC check to compare the order to the prescription which in my case they found a discrepancy and after a phone call to lens.com, they contacted my eye doctor and got it straightened out even before I had a chance to discuss with the practitioner."
3/5
2021-12-03
Quick shipping, rebate process is timely
"If the rebate promised goes through, I will be very pleased with this purchase. Once you receive your package, it still takes several days to even be able to access the mail-in rebate form, which makes me a little anxious that the rebate offer is not real.
I received the contacts over 5 days ago now and the rebate tracking center still says to keep checking back."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
5/5
2021-12-03
Very affordable and convenient! Thank you!
"I will definitely be a returning customer! Thank you!"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
5/5
2021-12-03
lebs review
"Very easy to order. Received very promptly and a good price."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
5/5
Updated on: 2021-12-03
Prices are GREAT as long as I get rebate for which rebate form is not available yet
"Prices are GREAT as long as I get rebate for which rebate form is not available yet"
Detailed Ratings
Pricing of products and services
3/5
2021-12-03
So far so good.
"I’ve used the contacts a couple times for a couple hours each time and they are comfortable. I’ve noticed that everytime I inquire about my rebate I get disconnected from the chat."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
4/5
2021-12-03
Quick delivery--Rebate process takes a while
"Ordering the contacts and providing my prescription was easy. Delivery was fast. It's a bit annoying you have to wait over a week for a rebate. I'm still waiting on my rebate after ordering my contacts 10 days ago. I recieved my lenses exactly a week ago."
1/5
2021-12-02
Rebate problems
"I received my contacts quickly! However now over a week later I am unable to start my rebate process. It says I will be able to print rebate form 5-6 days after I receive my lenses. We 8 days later and the website still does not give me an option to print my rebate form. So it looks like I may be out $120."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
5/5
2021-12-02
Finally helped me out
"Candy is the Best wish I knew her last name but she stepped in and helped process my contact exchange and made me feel like she cared. She is the only reason I will stay ordering with your company in the future. Thank you Candy!!!!!"
Detailed Ratings
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
2/5
2021-12-02
Ok
"Ok wish had received order faster"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
5/5
2021-12-02
Fast and easy
"Placed my order. Got it fast."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
5/5
2021-12-02
Delivered on time
"It was great! The package was delivered on time and not damaged from what I could see initially."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
856 - 870 of 15657 reviews
Read our Trust Guidelines
To learn more about reviews and trust on ResellerRatings.com, visit our trust page.
Help Report Fake Reviews
Notice something strange about a store's reviews? Let us know, or report the review directly.
About Lens.com
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Retailer Information
Contact:
Available by phone 24/7
1-800 LENS.COM (536-7266)
Service@Lens.com
Lens.com
visit the website
Share Lens.com's Store Rating
0%
Reply Back Rate
This retailer does not reply back to reviews.
Collection Status
This company is currently soliciting reviews
Category Rank
Lens.com is ranked #4 in health
Lens.com is ranked #3 in vision care
Lens_IM from Lens.com has responded
Posted Dec-02-2021You'll get your rebate , nothing to fear. The rebate form will be available to print next Monday or latest Tuesday. Glad you're happy with the speedy service. Not everyone gets their contact lenses as fast as you do, so we've built in a little buffer. All the best.
Lens.com