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5/5
2017-02-27
Great products and services
"Have purchased a few lighters from them and their service has been excellent. Had an issue with the lighter on my last order and had to send it back. They were able to fix it and get it back to me within the week and sent a new tracking number. Great prices to go along with their services."
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2/5
2017-01-09
Bad website and lack of responsability
"Hi,
i ordered a lighter with 2 day shipping delivery that i upgraded because of the urgency. This was on a Monday.
On Tuesday i noticed that i didn't get any confirmation so i called, to my surprise they were out of stock of the product i had selected so they were gonna send it to me the next time that was on stock, which was 4 days after i put my order in.
The only reason i found out is because i called. lighters Direct had no intention of letting me know i wasn't gonna get my product on time. When i spoke to the representative, he didn't honor my 2 day shipping and shipped it in one day shipping instead as a whole day had gone by. Instead they offered me to choose another product which i did, and they sent me that product to arrive 2 days after the call.
When out of stock you have to show it on your website.
when someone orders something that you forgot to take out of the website because you were out of stock you have to let the customer know.
when a customer orders something for 2 day shipping and it is your incompetence the reason for the delay, the customer should be refunded or compensated with a 1 day shipping.
I don't remember my invoice number but you can look me up. My name is Juan Alonso and the date was about one week before Christmas."
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5/5
2016-11-21
Great service, products and fast!
"I needed to order lighters for a charity event and was short on time.
I didn't think it was possible to get what I was looking for in the time frame I needed and at a reasonable cost. I was wrong.
That not only picked out a great lighter, engraved it beautifully, but got it to me a week early.
Awesome service. I highly recommend!"
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5/5
2016-08-26
Excellent
"This is my first time of using online order from Lightersdirect.com, and I can say that this store have an excellent service, delivery time was excellent, the item packaging was excellent, the item was as described. every thing was excellent...
thank you very much.."
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1/5
2016-07-14
Lighters Direct didnt light my fire
"Was very disappointed in the lighter that I received. It was nothing like the product shown. Instead of the being engraved or even painted, it had a small sticker on it that only covered the bottom half of the Zippo. And even the sticker was slightly crooked. It was so small that the words were illegible. I promptly returned the lighter on 6-21-16 and still have not received a refund to my credit card. I would have been willing to work with them on making other arrangements, but the customer service rep that I spoke to seemed genuinely disinterested. At this point I just want my refund and to forget the entire experience."
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5/5
2016-06-01
Good Shop
"Not bad but could be better"
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5/5
2015-08-14
"GREAT SERVICE FROM Lightersdirect.com"
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5/5
2015-07-17
"Great selection of lighters and accessories. Excellent customer service."
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5/5
2015-06-17
"They are fabulous to work with!!! Items arrived very quickly! We realized a few days before my daughter's wedding that we did not have a suitable candle lighter for outdoor use. We found an elegant looking candle lighter but they only had one in stock. They had a model that had been discontinued but was very similar in style. They both worked wonderfully in the breeze that kicked up just in time for the wedding to commence! The gentleman was extremely nice and worked very hard to make sure we were satisfied with the order. I would not hesitate to recommend this company!"
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4/5
2015-03-06
"Very satisfied... It was a gift and my boyfriend loved it... I would've preferred to have a choice in the color of the engraving. The lighter was black and silver and the letters were gold. Would've looked better in silver."
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3/5
2015-02-26
"I asked Carlos at Lightersdirect.com to send me a return label and he assured me I would get it. I checked my mail and spam folder but it never came. The problem is that they advertised the 581 DR EX Room 101 Daruma as having a fuel guage but it does not. Four weeks after I placed the order and they are still falsely advertising this lighter."
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5/5
2015-01-14
"I had a small issue and the Lightersdirect.com addressed the issue promptly and fairly. It could not have been handled better. I will use Lightersdirect.com next time I need their products."
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5/5
2014-09-30
"The lighters I had ordered were lost during the shipping process due to the negligence of Canada Post. Lightersdirect.com was exceedingly understanding and helpful with my predicament and they were kind enough to ship a second order to me. Excellent customer service, would highly recommend this company and will definitely purchase products from them again! Thanks!"
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5/5
2014-08-05
"Ever since I discovered lighters direct I have come back again and again and ordered a variety of lighters. They have one of the most of comprehensive range of lighters in one place but most importantly they have the majority of lighters in stock. Shipping is rapid and is usually the same day. Prompt and courteous service with fantastic customer service. Typically receive international orders in 4-5 days. I rate it 5 Stars in every aspect and recommend lightersdirect.com to anybody who is liking to buy any kind of lighters. You wont be disappointed."
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5/5
2014-07-28
"Fantastic service to the UK from Lighters Direct. Less than seven days door to door on both previous orders.
My third order has just been placed!"
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