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"Good prices but their customer service is lacking. Their web site says they ship daily at 9:00AM and the confirmation email from my order said they "usually" ship with 8 hours of the confirmation.
However, after no email or web site tracking updates for 6 days, I called their toll-free number to check on my order. After three attempts to speak to a person, I finally succeeded.
Why didn't my order ship as promised? "I've been having trouble with the CDRs I ordered." "I can't find one of the masters and I was going to try to download it."
I told them to just ship the discs they had and cancel the rest. The shipment went out the next day, as I requested."
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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
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Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time