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5/5
2005-03-23
"My order was shipped very expediently. I got a great price on the item I ordered. No problems at all. Good first time buying experience with this online retailer."
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Is committed to quality products and services
Likelihood of customers making future purchases
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Variety of brands and products offered
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Ease of ordering online
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Ability to determine if a product was in-stock real time
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Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
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Speed of web site
Web site being easy to use
1/5
2005-02-07
"Well, an order for a wireless notebook miniPCI card was placed with this online store. The shopping experience was smooth and easy, and I received a conformation e-mail within minutes. Sadly, some time went by without a product or e-mail from the company to state any kind of delay or backorder. I e-mailed the sales depot. on the 4th of February, and received a reply on the 7th that the item is out of stock and my order is cancelled without ant further information on possibly having other compatible products.."
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Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Delivering products on-time
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Customer service being trustworthy
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Customer service making decisions on their own
Customer service being easy to reach
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1/5
2004-05-20
"Very hostile customer service. He called me a liar when I explained that something different was shipped than what I ordered! I am a professional technician, who has dealt with hundreds of vendors over the years. I was stunned by his hostility. I would never deal with him again."
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Overall quality of the company
1/5
2004-03-16
"Tried to order a Evercase case from them only to be told 2 days later their website was in error, they never had it in the first place. Was then informed they had a similarly named case. Only problem is the part number they gave me does not exist on the Evercase website. Clueless company."
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5/5
2003-12-09
"I definitely recommend Logical Plus. I ordered online, and within minutes of me submitting my order, their customer service emailed me to let me know that one of the items was out of stock. They told me I could hold the order until the item was in stock, ship most of it now and charge extra shipping for the backordered item later, or drop the backordered item from my order (and also included price quotes for each of those three options). I replied for them to drop the item and ship the order. They got back to me by email within minutes and had my order shipped out by the end of the day. My shipment was at my door the next afternoon (I am, however, in the UPS "1 day zone" with this vendor). Overall a great experience -- quality product and excellent customer service."
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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
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Web site reliability
1/5
2003-09-30
"**edit -- Logical plus knowingly offered a rebate incentive on their site for this monitor even though BenQ says:
"...It should have been discluded from claiming a rebate since the unit was special pricing. Please contact the reseller in which you bought this unit.
Thanks,
Nicolette K. Hart
Qreseller Representative
BenQ America Corp
T-***-***-****
D-***-***-****
F-***-***-****
www.qreseller.com
www.benq.com
www.q-rewards.com"
Now I will be contacting the BBB in Logicalplus's home state and my attorney general. I encourage others who may have been stiffed on this FP767 BenQ 17" monitor rebate to do the same.
Choke on the rating!"
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Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
5/5
2003-09-25
"Nick, at LogicalPlus, is a great guy to do buisness with. A problem with my credit card address prevented an order from shipping and Nick sent the package out overnight delivery at no extra charge to me as soon as we worked out the problem. I am certain to give LogicalPlus a priority status when ordering products again."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
5/5
2003-09-05
"Very good customer service. Always have good seervice."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Resolving problems
Being easy to reach
Being knowledgeable
Being trustworthy
Making decisions on their own
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
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3/5
2003-06-18
"When placing the order, you have to select the shipping and then move to the next screen to find out the shipping cost. There is no back button to go back and change it. You have to cancel the order to try another method. Also was not able to find a shipping for the price advertisted on PriceWatch."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customer recommendations
Overall product shipping and delivery process
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
5/5
2003-05-29
"I'm very satisfied so far got my confirmation email within a minute of placing the order, now I’m
just waiting for the order to be shipped and to get my tracking number! I'm sure logical-plus will
provide me with awesome service, I have ordered other parts from logical-plus before and everything went great!
I will update ASAP with more information!
*** Update ***
Everything went great, got my UPS tracking number the next day and received my
package three days later, I knew logical-plus wouldn't let me down :)"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
1/5
2003-03-29
"Avoid this vendor at all costs. very poor customer servcie and very slow response times.
Pick another vendor that you have heard of I wish I did! I orders a Motherboard and processor. 34 days after shippping and about 3 weeks of use and the board died. Vendior offered nothing until after 3 weeks they offered to send the board for service with an unknown service charge!"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Being knowledgeable
Resolving problems
Being easy to reach
Making decisions on their own
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
5/5
2003-03-28
"I bought two video cards from logicalplus,everything worked great and the service was 1st class.I found my new place to buy computer parts.I'm extremely satisfied.THESE GUYZ ARE QUICK!!!!"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
5/5
2003-03-07
"If all online stores were like logicalplus.com, we just might accomplish world peace. Ok, I'm sure you are thinking that I am blowing a lot of smoke up their @$$ but I guarantee you I will be doing a lot more business with LogicalPlus! I ordered the Asus A7N8X motherboard on Tuesday. Granted, LogicalPlus has extremelly low prices, their shipping costs are out of this world. $19 for a 3lb. package to go 2day, $37 for overnight. However, it still came out cheaper than ALL other stores! Anyways, back to my experiance. No more than 5 minutes after I placed my order I recieved a phone call. It was a gentleman by the name of Nick and he said that he was sorry but they were currently out of the A7N8X! :( I was very dissapointed as I was looking forward to having the motherboard as son as possable. He said that they were recieving more shipment the next day and that I would recieve the item a day later (today). I asked if theyed be willing to right the situation by upgrading me to Overnight. Being that I'm sure they make a large portion of their money from their overpriced shipping, I wasn't expecting them to ($20 off would be a hell of a discount). He said he'd get back with me. I was expecting him to call maybe 30 minutes later, but he called me within 5 minutes. He said that he wasn't able to upgrade my shipping but they would gladly discount my purchase by $5.00, which they did. Nick, thanks for all your help! They shipped, otherwise, on time and I am thoroughly happy to do business again! "Very Satisfied!!!""
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
5/5
2003-02-20
"Ordering went without a hitch... I'll update this when I receive the product... I ordered the Sony SDM-V72W/B Widescreen 17" LCD monitor... Odd thing is this: the two stores on www.pricewatch.com that list this monitor for the cheapest are Logical Plus and Shentech... The weird thing is that they have nearly the exact same store layout and design, but Logical plus has a 10/10 reseller rating while Shentech has a much lower rating... weird..."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
5/5
2003-01-25
"No major problems...
First email with a tracking number was wrong, but they responded to my email with the correct tracking number within a day."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
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