Elite seals are prestigious banners given to retailers who are loved by their customers. To get one, a retailer has to consistently get high scores over time
"Generally there is real need for improvement. We took pants in for repair etc. and when we picked the up the repair had not been done. Had to repeat the procedure, another two weeks. Also placed an online order and received the order number and confirmation but merchandise was never sent. When I tracked the order they claimed there was no such number to track."
"It was tricky to set up an online account and link it to my Perfect Fit number. I tried the customer service number, but since it was after hours, I was instructed to text an after-hours person. This person was really helpful and sorted everything out."
"I went into a store and made an initial purchase and was sized at that time as well as signed up for the perfect fit rewards. It would be nice if once I set up my account online if it would have pulled my in store measurements over to my account. It would make ordering online much easier if I had the sizes. Because my in store purchase was for suits it would also be great if there was an option to order online and then have the jacket or pants sent to the store and the sleeves tailored to my measurements prior to me picking them up."
"I just had an incredible customer experience. My online purchase experience was carefully planned, found what I need and executed. My customer experience was a selective review spontaneous and purchased."
"General experience has been terrible. Spent time shopping online, made an online purchase, and Men's Wearhouse cancelled the order within 24 hours. Terrible waste of time."