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5/5
2005-04-16
"We have ordered from them several times and every transaction has gone without a hitch. Products have been well packaged and shipped within a few hours of ordering. Monarch's pricing seems very competitive with that of other major online retailers. We wish we could comment on their customer service but we haven't had to use it yet. So far, Monarch is on the right track to earning our trust."
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Ease of ordering online
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5/5
2005-04-15
"I was pretty happy with them, especially pricewise."
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5/5
2005-04-15
"My order was processed and shipped in a timely manner. I would do business with them again in the future."
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5/5
2005-04-15
"Hello,
I just want to share my "Monarch experience" with everyone. Let me first start with what led me to order from Monarch. It was about a month ago when I made a terrible decision to order a video card from another popular store. The video card itself wasn't the problem, it was everything about the store itself. The customer support, and I hesitate to call it that, left a lot to be desired! Everyone with whom I spoke acted as though I was a bother, like I was taking them away from something far more important. The delivery was so slow, honestly it took forever! Now, I don't know about you guys, but when I read 2 day delivery I'm figuring a day or 2 to process the order and 2 maybe 3 days to get the order to the customers house. After approximately 2 weeks I finally recieved my order. I thought "there has to be a better online store out there" and there was, Monarch! I am so thankful I found these guys! I placed my order on Wed and the order arrived at my house on Fri morning, that's what I call fast service! Also, I can't say enough about the customer service @ Monarch, freaking amazing! I am not a comp whiz by any stretch of the imagination but after buying and installing a new DVD/CD burner myself I started getting into my computer, I've since installed a new video card and upgraded my memory. Point being when I finally decide to buy a part I do a lot of research before making the buy, and even so, after I place the order I still stress... "oh man, I hope I'm doing the right thing", "am I getting the right part?", "will it work in my comp? It better because if not I'll have to pay the restock fee." All these thoughts raced through my head until I contacted Monarch's customer service, they made me feel so much better about my purchase, and put my mind at ease! I spoke to a rep named Jeremy, and he was nothing short of perfect, simply amazing! I will be purchasing all my products from Monarch, IMO they are the best! Just keep in mind, everyone makes mistakes, it is just a fact that we all have a bad day every now and then! Although no one is perfect, Monarch is as close as it gets! Good luck!
__________________
~MLP~"
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Is committed to quality products and services
Is easy to do business with
Is consumer focused
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Making decisions on their own
Resolving problems
Being trustworthy
Being knowledgeable
Being easy to reach
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
4/5
2005-04-14
"I ordered my gaming computer on Feb. 20 and recieved it Mar. 16. I did ask for a different processor that had become available after I placed my order but it was before my computer was started to be built. They upgraded my shipping so I could get it by the day I wanted, Mar 17. I ordered an all black computer and, by my own mistake, ordered an beige DVD burner. There was no color listed for this Sony model and I had ordered a black Sony DVD player. I assumed it was black too. No one e-mailed me to see if I really wanted a beige DVD burner in my all black case but it was really my fault. It has since been exchanged. I guess what I was disappointed with was the last of updates of the build schedule telling me how far along they were. One day it was on the fourth of six steps with 3 days of run off to be done and the next day it was ready to be shipped. They did run it off but didn't show it was past step four. Not a big thing but when you are wondering if you are going to get your computer by the day you asked for it becomes important. E-mails back and forth were at a mininum too. I wasn't sure if the processor was going to be upgraded like I asked for until I saw the extra charge on my credit card statement.
The computer runs great. I did find that one of the temp. sensors was placed on a label rather than on the metal part of the hard drive but I can live with that."
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Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
5/5
2005-04-14
"My phone order was placed at 3pm Friday, West Coast Time, with standard FedEx delivery. Products were in stock and shipped at 10pm, estimated to arrive Wednesday. FedEx showed up at 10am Monday. Shipment was complete and in perfect condition. Credit Card processing was fine. Altogether terrific, as good as an on-line mail order experience can be."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
5/5
2005-04-14
"Best site for my buying needs, great prices and delivery is always fast and on time. Will buy all my PC components from this site."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Resolving problems
Being knowledgeable
Making decisions on their own
Being easy to reach
Being trustworthy
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
5/5
2005-04-14
"Easy web site to use. I was kept up to date with tracking numbers. The onsite order check was also helpful. I had the cheapest fedex shipping (rated at 6-8 days), but received it in two."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
2/5
2005-04-13
"I ordered a custom built system. It has performed flawlessly since it arrived; that's the good part, now the not so good. It arrived late. After unpacking the unit I could see dirt on the front and sides of the case, but I was able to clean this up. In addition, the window in the side of the case had fingerprints and smears where it look as though someone had tried to clean it up; again, I was able to clean most of this up myself. The optical drive (DVD/CD ROM) cage has numerous scratches and gouges that are clearly visible through the side window of the case. I opened the front door of the case and found the DVD drive in the top slot mounted properly (faceplate flush with the front of the case), but the CDRW mounted directly beneath it was nearly 1 1/2 inches further inside the case and jammed in this position. It took over 30 minutes to free it and get it mounted properly. The case that I ordered (Thermaltake Tsunami Dream) has a bracket for the screwless mounting of option cards; I found this bracket in the accessory box with the CD's and manuals, not installed in the case. I was able to locate the 4 screws needed in the bag of spare screws and had to install this bracket myself. The product key sticker for the operating system was placed on the back of the case, right over one of the screw holes for installing the card bracket."
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Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
5/5
2005-04-11
"Very well priced. Fast delivery. Not original packaging although advertized as new and not refurbished. May have been a return but looked as perfectly new."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
5/5
2005-04-11
"Great place to shop friendly, fast and they know thee products."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
Making decisions on their own
Being knowledgeable
Resolving problems
Being easy to reach
Being trustworthy
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
5/5
2005-04-09
"I'm updating the previous review. As a result of my post I've been contacted by Monarch and we are working toward resolving the issue. I'll follow up with the final resolution."
5/5
2005-04-08
"products ordered were shipped promptly as promised. Also the motherboard/cpu worked perfectly as did all other items ordered. The prices were the best on the web. I look forward to ordering more products from Monarch."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
5/5
2005-04-08
"This was the first time for me to order from this company. No problems with them at all. Ordered an Abit AV8-3rd eye motherboard and 1Gig (2x512mb) sticks of Corsair PC3200 on Saturday April 2. Order was processed on Monday and I received my merchandise on Wednesday. Heck, the process and shipping were both done on Monday. I'd buy from Monarch again. The next time I need anything.
April 15 I put the system together. The motherboard and memory both work great. Received all the items and packaging was done nicely. Will order from then again."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
4/5
2005-04-08
"After the initial DOA motherboard, I used the return label, and received a working motherboard. My only problem is that it took two months to resolve the defect."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
Being trustworthy
Resolving problems
Making decisions on their own
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
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Retailer Information
Contact:
10:00-6:00 M-F
800-611-0875
support@monarchcomputer.com
Monarch Computer Systems
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Monarch Computer Systems is ranked #58 in computers & electronics
