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4.55 / 5 (60 reviews) average score over the past This merchant had 85% positive reviews over the last Six Months
Six Months
Positive: 51
Neutral: 5
Negative: 4
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5/5
2024-06-20
Fast delivery
"Ordered and didn't expect for 6 days. Got processed and shipped got here 2 days before scheduled. All parts as expected. Ordered again from them."
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5/5
2024-06-20
Retaining clips
"Had my OEM parts in stock and shipped fast A+++"
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4/5
Updated on: 2024-06-20
Slow shipping.
"It's been six days and it still says "package acceptance pending"."
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4/5
2024-06-20
jec review
"Good experience easy ordering"
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5/5
2024-06-19
Excellent!
"Found the parts I needed quickly. Parts arrived quickly and packaged well. Installed and working great. Thank You!"
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5/5
2024-06-19
Great service, fast delivery
"Everything I needed to restore my Hinda"
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5/5
2024-06-19
Partzilla for the win!
"Partzilla sent exactly what I needed, and super fast. Thanks guys! You rock!"
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5/5
2024-06-19
Accuracy of parts
"I was able to find exactly what i was looking for especially with the exploded view, the only thing that i didn't like which I guess isn’t partzillas fault is that i payed extra for expedited shipping and it took two extra days to get here"
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5/5
2024-06-19
Quick and the right part!
"Great product, good service, thank you!"
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5/5
2024-06-18
Shift switch
"Went to local dealer and said part wasn’t available had to get used one but partzilla knew that the part was superseded the local dealer went to eBay through a reputable used Atv parts distributor simply said the part was wore out and took two weeks to get here got the part for the same price new at partzilla I went through partzilla and they got the part I needed within 3 days of ordering it really impressed me of the service I got from partzilla"
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2/5
Updated on: 2024-06-18
Wrong parts-call back
"I needed parts and as I was unsure of what I needed from the descriptions (very poor), I used the chat feature. Well, I received the wrong parts. I called in the next time in hopes of getting what I need from speaking to a person. I used the "we will call you back" feature only to be placed in the que again. As I have found the prices to be the same as other companies, I think I will try someone else next time"
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2/5
Updated on: 2024-06-18
Shipping
"I paid for the fastest shipping but my parts still took more than a week to come in even though it said they would ship immediately"
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Partzilla-BoatsnetCS from Partzilla.com has responded
Posted Jun-17-2024I'm sorry to hear about the delay in receiving your parts even after selecting expedited shipping. I have reviewed the order and tracking. Your order was shipped the same day as the order was placed. Also, the order was delivered within 1-3 business days. Thank you for your understanding.
1/5
Updated on: 2024-06-18
Never sent my order.
"I ordered several parts and one of the items was out of stock. Instead of sending what they had they said they would have to charge extra to split the order up."
Partzilla-BoatsnetCS from Partzilla.com has responded
Posted Jun-17-2024I'm sorry to hear about your experience with your order. We strive to provide the best service possible and I apologize for any inconvenience this has caused you. I appreciate your feedback and will definitely look into this issue to ensure it does not happen again in the future. However, I show your order has been shipped in full at this time. Thank you for bringing this to our attention.
3/5
Updated on: 2024-06-18
Shipped without any sort of packaging material
"Ended up having to get the same part twice, when they packed the box they didn’t put any packaging material into it, so the parts were loosely bouncing around the box. This led to a hairline crack that I didn’t see when i unpacked it, and it broke one of the ears off that hold it in the engine. Other than that, they’ve been good about most things"
Partzilla-BoatsnetCS from Partzilla.com has responded
Posted Jun-17-2024We appreciate your business and we apologize for any inconvenience this may cause you. It's disappointing to hear that the part arrived damaged due to a lack of packaging material. We appreciate your feedback and will use it to improve our packaging process for future orders.
3/5
Updated on: 2024-06-18
Worked out in the end
"Ordered $1300 in parts. Got an email with in stock and dates to ship. Got another email with revised dates that were over a month longer. Cancelled the parts that wouldn’t ship right away.
Parts came in a crushed/ ripped sloppy taped box from UPS. Called Partzilla and was told it wasn’t their box.
Was told to ship crushed gaskets back and as soon as they got the UPS RMA my exchange parts would ship. Evidently, not the case. Got another email that said parts would ship in two months. BTW, your website showed in stock and customer service told me in stock. Ended up canceling those parts and just kept what was able to ship. Got the other parts from your competitor."
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256 - 270 of 40104 reviews
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Retailer Information
Contact:
Monday - Friday 8AM - 7PM EST Saturday 8AM - 4PM EST
877-473-4595
customerservice@partzilla.com
Partzilla.com
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This company is currently soliciting reviews
Category Rank
Partzilla.com is ranked #6 in hobbies & leisure
Partzilla.com is ranked #5 in outdoors
Partzilla-BoatsnetCS from Partzilla.com has responded
Posted Jun-17-2024