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4.55 / 5 (60 reviews) average score over the past This merchant had 85% positive reviews over the last Six Months
Six Months
Positive: 51
Neutral: 5
Negative: 4
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5/5
2025-03-30
great service
"items arrived as described. no issues."
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5/5
2025-03-29
Great oem parts plus fast shipping
"I have use this site more then five times and the shipping is super fast and the parts are 100% oem."
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5/5
2025-03-25
1st Order from Partzilla 100%
"I needed a Starter Relay Solenoid replacement on my 2k2 Honda VTX1800c. I tried one of the $9 solenoids on Ebay, just to see if I could fix it for that price. Started 3x and died. Got the replacement from Partzilla for 10x the price on Ebay. Shipment was quick, Installation easy, and not a single complaint. You've got a customer moving forward. If I was forced to pick 1 thing, I would say the price. All is Well!! Thank You, and God Bless!! (Jesus Loves You!! Just ask Him to show you!)"
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1/5
2025-03-25
No contact, no support
"I placed an order on Monday 3/17, paid for 2 day shipping, item showed to have shipped on Tuesday 3/18. After sending message through website, to which I received no reply, I finally received email from UPS Monday 3/24 that package should arrive Wednesday 3/27. Still no contact from Partzilla explaining why package is so late or an offer to refund cost of shipping or anything that would make me want to continue to do business with them."
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3/5
2025-03-18
Pony express would be faster
"The purchase (take your $) part is as expected with an online purchase.
However the delay in actually shipping and the choice of shippers leaves a good bit to be desired. Literally, Pony Express would have gotten 4 small oil seals to me quicker than the cheapest method possible that the company elects to use."
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5/5
2025-03-17
Service
"Ordered some items and when package arrived I noticed I had an item missing, called them up and they helped me out by sending me that item on the same day I called. Helpful and understanding staff. Great Service. Will be ordering from them."
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5/5
2025-03-14
AUTOTECNICA ENGINE INTAKE MANIFOLD | TY1414319
"Nice! My part is work, is fit perfect ,good price, Thank you."
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3/5
Updated on: 2025-03-06
Received eventually
"Did finally receive my order. They have what ya need but shipping is slowwwww."
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5/5
Updated on: 2025-03-05
Wrong part.
"Honda has two different parts with the same part number - 17229-MKS-E00. Partzilla contacted Honda about the mislabeled parts, and Honda is shipping the correct parts to Partzilla who will forward them to me. It took some time, but the problem was solved, and we're all still friends. Thank you, for digging in, and getting it resolved."
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1/5
Updated on: 2025-03-02
Gave them 2nd chance. Still 2 two weeks to receive order this time with 1-3 day shipping
"There is no way on the website to see if your item is “in stock.” I expect when I pay for express shipping )1-3days) to get my item in the same week. I ordered 2/24 and I got an email 2 days later it would be in stock 2/27/25, now it says my item will not be arriving until 3/6/25"
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Partzilla-BoatsnetCS from Partzilla.com has responded
Posted Feb-20-2025Unfortunately there is no way currently to link our system to the manufacturer, therefore, all ETAs displayed are best estimates, based on average time it takes for parts to arrive to our distribution center. Once we place the order with the manufacturer and receive updates, we send those out via email. We also have the option of Rush Shipping at checkout, which ships all in stock items immediately, and the remainder once they arrive.
5/5
2025-02-19
Matching parts is not easy but this team can handle the challenge
"This company has amazing customer service. Had trouble matching parts for my wave runner - Stephanie handled like a pro - all my parts orders going through Partzilla from now on - received my order on time and undamaged."
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5/5
2024-12-18
Newb has a "go to" for parts! Great customer service.
"Customer service is second to none! Any inquiries I had by phone or email was answered almost immediately. They ensured the parts I ordered were the ones I needed. Also, fast delivery. One order arrived the next day!"
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4/5
2024-12-05
Quick Shipping
"Great shipping speed and processing speed. Order was early."
5/5
2024-11-26
Stay this way PLEASE!
"I ordered Wave Runner hood yesterday (YELLOW) and it is ALREADY on my Wave Runner! Received in less than 24 hours!
Stay this way PLEASE!
Stay this way PLEASE!"
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5/5
2024-11-12
honda
"great !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
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46 - 60 of 40102 reviews
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Retailer Information
Contact:
Monday - Friday 8AM - 7PM EST Saturday 8AM - 4PM EST
877-473-4595
customerservice@partzilla.com
Partzilla.com
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Category Rank
Partzilla.com is ranked #6 in hobbies & leisure
Partzilla.com is ranked #5 in outdoors
Partzilla-BoatsnetCS from Partzilla.com has responded
Posted Mar-25-2025