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/ 5 (0 reviews) average score over the past This merchant has not had any reviews over the last Six Months
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4/5
2006-03-22
"ordered some aquarium supplies and parts, arrived with free shipping promo 4 days after order, packed very nicely and securely. the prices were great as well."
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Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
5/5
2005-04-27
"I was shopping for a behavioral control device for a dog, when I was surprised that Petsmart caried it for $15 cheaper that my local Walmart. They also carry Biospot, a topical flea preventative, cheaper than any of my local petstores. There isn't a Petsmart with 50 miles of me.
I was able to find an online discount code for 10% off and their shipping was currently at a flat rate, not tiered like it is now.
I received prompt order confirmation emails and shipping notification emails. The Biospot was backordered, so I wasn't billed until it shipped. Packaging was good and overall shipping took 7 calendar days and my backorder took an additional 3 days. I did have to call customer service because an item was missing in my package, but they handled it promptly and sent it immediately.
I am happy with my experience with Petsmart and I hope to shop with them at a physical location in the future. I will look to purchase from their online store during product discount or reduced shipping promotions."
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Is easy to do business with
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5/5
2005-01-26
"Very satisfied with Petsmarts customer service. I ordered the item and unfortunately it was back-ordered. After about ten days I called Petsmart customer support and told them I desperately needed the item. They Representative called a local Petsmart, located the item and Fedexed it to me next day air. That's what I call helping the customer! They get a 10 out of ten for helping me"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
Making decisions on their own
Being easy to reach
Being knowledgeable
Being trustworthy
Resolving problems
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
5/5
2003-06-13
"Bought a water pump to build a H2O cooling system for my computer. Everything went great."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
5/5
2003-06-08
"Ordered some fish supply from Petsmart. Easy ordering process, received confirmation and tracking info via email. Received the order on time. All the good things that I would expect from a reputable vendor."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
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About PetsMart
Get the best pet supplies online and in store petsmart offers quality products and accessories for a healthier, happier pet. find in-store pet services like grooming, training, doggie day care, and overnight boarding
PetsMart
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