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5/5
2003-07-16
"Truly a great Canadian reseller. No hassle on returns/exchanges if product is defective or not exactly working the way you expected.
I've dealt with them for at least 3 or so years and have never had a problem. Very knowledgable and courteous staff."
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Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
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Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Being easy to reach
Being knowledgeable
Being trustworthy
Making decisions on their own
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Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
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5/5
2003-02-26
"PC Canada is an undiscovered gem. I have ordered close to $20,000.00 worth of equipment from them over the last two years without a hitch. Order has always been correct, on time and very well packaged.
Their customer service is second to none. I had a hard drive die months after I bought it. Called them up without and invoice (someone in our office lost it) and explained the situation. They looked up my order for me and replaced the drive no questions asked.
I can’t say enough about these people and their prices are usually the same as or cheaper than our wholesalers.
Take care,
LT."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
5/5
2003-02-07
"They quickly responded to email questions about video cards. I ordered without problems over the web and the card arrived the day after it was shipped. Great inflated-plastic packaging in a cardboard box-- never seen that before.
I had some technical questions where I thought there might be a problem with the card. Got several rapid responses to my questions and they promptly offered to take back the card/test it. I discovered the issue was my own software and resolved it and let them know and they were very nice about the whole thing. (it was an issue specific to the Splinter Cell PC demo and anti-aliasing... most stores would tell me to get lost!)
Best service I've got from a computer store, large or small. Never thought I'd ever buy mail order but.... saved money over prices at local stores (about $50 even after you account for shipping) and am happy. Normally I would prefer to be kicked in the head than register with my email and everything to leave a comment like this but hey, these guys are cool."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
5/5
2003-01-10
"Yet again this site amazes me, Called them thursday to put an order in (there was a problem with the adress on the CC) placed a new order, called them, they shipped that day, I recieved it friday (called thurs) The Lady on the phone was extremely polite and helpful. Once again an excellent purchase experience"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
5/5
2002-10-22
"Very knowledgible sales staff, very curteous. Bought over 1500 dollars worth of stuff at this store, all at prices that are to die for. Highly recommend them.
Only downside is me living in Ontario where i have to pay high sale taxes (GST=PST!!"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall technical support
Being knowledgeable
Being trustworthy
Resolving problems
Making decisions on their own
Being easy to reach
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
5/5
2002-08-30
"First time ordering from this store and it was very easy. They had recently redone their website and the online store was easy to navigate. My package was shipped quickly and arrived sooner than I expected as it was a cross country shipment.
All in all a good shopping experience."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
5/5
2002-04-03
"I live five minutes away from the store, and it is great. Everything they sell is opened and on display. The employees are very educated as well, I'm a technician and used to having to argue with salespeople to get them to believe what I want really exists. No so with this place. Online Create your own computer quote works great too... I recommend all my friends to shop there, even if it has to be shipped."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
5/5
2002-03-18
"Saw the ad and visited the store. Attractive store, well-stocked, lots of economical OEM items, reasonable prices, helpful staff, no pressure. Asked to have items shipped to Alberta; salesman in store helped me place an on-line order to do so. (Avoided Ontario taxes that way.) Items shipped promptly. Packing was nothing fancy, but adequate; everything worked fine. Much better than other outfits with fancy web sites but lousy stores and service."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
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