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5 / 5 (2 reviews) average score over the past This merchant had 100% positive reviews over the last Six Months
Six Months
Positive: 2
Neutral: 0
Negative: 0
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5/5
2025-03-17
Quick pick up, in and out
"Smooth, picked up some parts for good price, in and out in no time."
5/5
Updated on: 2025-02-08
Online order
"Bought a part online, drove to the dealership to pick it up, and do it myself.
3rd time time doing this and enjoy buying OEM parts versus aftermarket parts. Toyota has been less expensive."
5/5
2024-08-24
Super Service
"Ordered a bumper appliqué. Arrived promptly. Picked it up without a problem."
5/5
2024-07-26
Good
"Thanks , I will continue buying"
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5/5
2024-07-15
Part order and pickup
"Ordered a cross-bar kit from Toyota Parts online for my 2024 RAV4 and had it delivered to Priority in Springfield. The part arrived the next business day and I was promptly notified. The pickup from the parts department took less than 5 minutes."
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1/5
2024-07-05
The worst buying experience.
"50 minutes of hold and requested a call back that never happened. What goes on there to let a call go 50 minutes without answer? I did speak to operator who transferred me after 5 words said. Easily the worst experience. Y’all are terrible."
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1/5
2024-04-08
Terrible customer service
"Tried to overcharge a part"
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1/5
2024-02-28
Advertise and sell bed liners online; items not actually for sale
"I purchased a bed liner for a 2022 Toyota Tundra 5.5' bed from this business online. The next morning I receive a call stating they do not sell this, it has been discontinued, and I would be refunded my money. So why was it listed as available online, why was I charged, etc in the first place? If it has been discontinued for so long that nobody has it, why waste people's time and tie up their money on a false advertisement?
The parts person was nice but what would be nicer is better inventory control, not selling things you don't actually have, etc."
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4/5
Updated on: 2024-01-18
Online order
"Ordered floor mats got it 2 days from then plain and simple but ordering from the website was confusing I thought it was showing up nearby dealers that had the product but it's really just placing an order with them and THEY order the product from there on it's the waiting game."
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2/5
2023-08-07
Waited for 2 Hours - Car Was in Pickup Line with No Service Performed
"Booking online and check-in was easy. Was told to expect 1 hour 45 minutes wait for a tire rotation and multi-point inspection. At about 1 hour and 30 minutes I saw my car in the "done" pickup line and went to the service associate to check out. She couldn't find my keys or work order. I went out to the car and found the keys on the seat and no service performed. The service manager was deeply apologetic and offered to "make it right" my next visit. I'm hesitant to go back based on this experience but I'll give them another chance because it didn't seem like this type of service was the norm."
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Priority Toyota Springfield
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