Elite seals are prestigious banners given to retailers who are loved by their customers. To get one, a retailer has to consistently get high scores over time
/ 5 (0 reviews) average score over the past This merchant has not had any reviews over the last Six Months
Six Months
Positive: 0
Neutral: 0
Negative: 0
Customer Reviews | Filter Reviews
5/5
2004-01-15
"Every member of the staff I spoke with at ProActive was very friendly and extremely helpful. The price they had listed was terrific, even for Internet prices. Their sales and technical support staff were also greatly knowledgeable when it came to comparing the different technologies “behind the curtain” of what they sold. I got great impressions all around.
I had ordered a LCOS TV in October ’03, but it turned out that enough chips weren’t available to the manufacturer to meet all the world-wide orders. Therefore, independent retailers (not Best Buy, Fry’s, GG, etc.) got stiffed on the expected ship quantities, postponing units for their pre-order customers (like me). The only reason I give ProActive a 9, instead of a 10, is for their lack of knowledge concerning my order’s eventual shipping date (which still hasn’t come, Jan ‘04). Really, I would give them a 9.5, if I could, being that this really wasn't their fault--no one saw it coming until Philips _just_didn’t_ship_. I attempted to contact Philips, myself, and found it to be a very difficult road.
Because of the extreme backorder delay on the part of the manufacturer (Philips Electronics), I ended up having to cancel my order. Though that should indicate how impressed I was with ProActive’s 2 months of service to me--good enough to give a 9.5, even after canceling a frustrated order. I don’t blame ProActive at all for any frustrations with the order--in fact, any experience I had with ProActive was positive. Their willingness to please their customer even through all this speaks volumes to the character of this store’s service."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
Read our Trust Guidelines
To learn more about reviews and trust on ResellerRatings.com, visit our trust page.
Help Report Fake Reviews
Notice something strange about a store's reviews? Let us know, or report the review directly.
Are you this business?
Accelerate your voice by collecting Ratings and Reviews with us! Claim your business page for free or Learn More
About ProActive Electronics
See related links to what you are looking for.
