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5 / 5 (41 reviews) average score over the past This merchant had 100% positive reviews over the last Six Months 
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Six Months
Positive: 41
Neutral: 0
Negative: 0
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5/5
2016-12-13
Amazing Builds! Best Customer Service, Hand Down!
"I'm an animator. I was looking for beastly PC to upgrade to and saw these guys online. They were cheaper than most of the competition and had great reviews. The part that sold me was how dedicated they were to making sure my build was right for me. Unlike Apple and countless others that I was considering, they do testing to see what hardware is best for the programs you use. For me it was After Effects and Cinema 4D. After reading the extensive performance research and hardware recommendations on their website I talked to them over the phone to review my build. They gave me suggestions on what I needed and what I didn't need, even if that meant a less expensive build for them. It shows that they really are here to help the customer, and that's why I purchased from them.
That's not the most impressive part though. The fact that I could see every step of the building process as it was happening, blew me away. I got to see who was doing what, performance benchmarks, and even thermal images at idle and heavy load. What!?! Who does that! All before it was even shipped out. Just amazing guys! Wow! When I received my PC, it was beautiful! Securely packaged for shipping and an great box opening experience.
The performance of my computer is not disappointing either! No hardware compatibility issues no additional setup needed, nothing. It's ready to use as soon as you take it out of the box. I got the silent fans add-on and I'm really happy I did. I can't hear it running, ... ever. Not even under heavy loads.
So overall, I'm extremely impressed and satisfied with every aspect of my purchase with Puget Systems and would like to say thank you to everyone there for being on their A game all the time. I'll definitely be buying all my future builds from you.
Daniel"
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5/5
2016-12-11
Pricey but worth it
"My system arrived in a timely manner and was exactly as specified. It is very fast and very quiet, even while gaming. Based on my experience to date I would recommend Puget Systems to a friend.
The only error or omission in the system, and it was only a minor matter, was the lack of information about audio i/o on the back panel. It wasn't hard to figure out what I needed."
5/5
2016-12-09
Satisfied? So far an unprecedented experience!
"I bought my first computer over 30 years ago. Every few years since, I have updated my personal computer. Additionally, there have been an untold number of work computers and laptops...so I feel qualified as an expert in dealing with buying computers. :-).
My daughter needs a high performance machine for her college work in 3D design, animation, and graphics. The Alien we bought a year ago never was stable. After a special visit to her campus just to spend a day getting the machine to operate, out of frustration I began looking for options on the web. i stumbled on Puget after a web search.
It started with several days of annoying questions, all patiently and expertly answered. I ordered a custom machine and it arrived shortly after. Superb communications during the build. Upon opening the NASA-like packaging at arrival, i found an personalized binder of documentation for the machine and its bits and parts well marked. Fired it up and viola. It works! Fast and quite. I have even received a check-in email from cusservice to confirm all is working.
I understand the adage you get what you pay for. So far, even though this machine may be a bit more expensive than the traditional suppliers, I am judging it a bargain at the moment. Time will tell, but for now, i am way way satisfied."
5/5
2016-12-05
Ahhhh, Serinity
"Linux has been my primary OS since the late 90s and I've built from scratch or pieced together my last few PCs. This time around, although I had working parts from my dying home-built 7-year-old PC plus some high-end hand-me-downs, I decided I was both fed up with fan/drive noise and lacked the free time needed to piece together another Franken-computer from the various parts.
Jeff and the others at Puget were very helpful in discussing the pros/cons of various options and I ended up modifying the the basic Serenity PC to remove the Nvidia card and spend the money on faster CPU, more RAM and a high-end PCI SSD instead. They also made sure to pre-route drive cables so I could easily add my existing storage into the new machine.
The new system has been a delight. Photo editing is snappy and video editing is no longer painful. My wife and daughter "complain" that they now have to look at the computer to see if it is in sleep mode - it's just that quiet. The interior build is neat and professional.
I look forward to buying some more computers to upgrade our office machines in the near future."
5/5
2016-12-04
Great Systems and great service
"Great Systems and great service"
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5/5
2016-11-29
Kick **** Build Quality & Service
"After I got my computer unboxed and plugged everything in, I fired it up and then ...raid system failure ...display system failure. Lol. Im sure after the Fedex guys drop kicked the box around a few times, it needed a little love. So I called up customer support and Christopher walked me through what I needed to do. Now, for those of you without a sense of humor, that was kind of a joke. **** happens, but what is awesome is that when I called, Christopher got it handled in about 10 minutes.
The build quality on this machine is top shelf. When Christopher had me remove the panels to figure out what the problem was, I was immediately struck by how perfectly organized all of the cables were. Amazing. I built hundreds of computers and several dozen servers back in the early 2000s in my first job after graduating from college and if youve ever done a system build, you will immediately recognize the quality of the assembly that these guys do. Every computer I ever built was a super clean assembly, but I bow down to these guys. To be honest I will never buy a computer anywhere else ever again.
From beginning to end these guys are the best. Jeff took the time to explain things in great detail during the sales process and once I submitted payment for the order, I mean like clockwork, I logged in to see the progress that was being made every day. After they got it all put together and ran the tests they sent pics of the heat signature that this thing put off during idle and heavy loads.
The packaging that it came delivered in was as good as you can imagine. The main box with the computer was packed perfectly and then they packed THAT inside an even bigger and more padded box.
Ok, so I think the most important thing about Puget is the level of expertise that they bring on the system configurations. From beginning to end these guys are professionals.
The end."
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5/5
2016-11-16
My hat's off to Puget Custom Computers
"I bought a Puget Serenity Pro desktop recently, and it is probably the most satisfactory transaction I have ever had. The computer arrived promptly. It was everything I wanted, even better! Interaction with the Puget staff, both pre-purchase and post-purchase, was a joy. They answered all my dumb questions with spot-on-accurate answers and with cordial good humor. I recommend Puget highly."
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5/5
2016-11-16
Amazing company
"I am so amazed by this company. I wasn't sure exactly what I wanted and I was able to talk to someone who guided me in the exact computer that I needed. Then after I ordered it, their web site kept me updated to exactly what they were doing during the building stages, and through it all. It didn't take more than just a few business days to have the computer built. Then when they shipped it, it arrived in just 24 hrs. It was tightly package, and had no damage. It is sharp looking and works amazing. I am so excited to get to know my new system. I just got it today in the mail, and it is put together here in america. Thank you to Puget Custom Computers!"
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5/5
2016-11-05
Puget Systems Serenety Desktop Review
"Highly, Highly Recommended. This desktop was custom built for use with AutoCAD LT, and it is wicked fast. The video card supports up to four 4K monitors and the image quality is the best I have ever seen.
I was kept fully informed during the build process and was provided with an information booklet with all of the information for the hardware, OS, and software that came with the PC. Questions I sent to their staff were answered promptly and accurately.
Packaging was extremely robust and everything arrived in perfect condition.
These folks are top notch in every way and I look forward to purchasing additional products from them in the future."
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5/5
2016-10-29
"I'm extremely pleased with the computer that Puget Systems helped spec out for me. It is exactly what I was looking for to work efficiently with Lightroom. I was equally pleased with the whole customer service experience. I've recommended them to several people."
4/5
2016-10-29
Big Ticket Item
"Cockpit error - need more user messages on the screen on how an order is acknowledged"
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5/5
2016-10-28
Made the Jump to PC!
"Having been a mac user for most of my life I can't believe that I am making the switch to PC for my editing and design business. The nice folks at Puget Systems made sure that I was thoroughly informed on what I was getting into and helped me pick out the parts to maximize efficiency on my new edit station.
I am spending slightly more than I was planning on but I feel very good about my purchase knowing I have the support and customer service that comes with this purchase.
I can't wait to get me new rig!"
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5/5
2016-10-27
Mr. Ed
"So far, this has been a great experience. Cannot wait to get my new machine up and running."
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5/5
2016-10-27
"Got what I wanted, all questions were answered."
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5/5
2016-10-26
Beautiful machine
"My Obsidian computer arrived promptly as promised (12 days) and loaded up easily with my applications. It's the quietist and fastest desktop I've ever used. This is a state of the art machine I'm telling all my friends to consider. The staff was very helpful assisting me to configure a system that will meet my needs."
796 - 810 of 2735 reviews
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About Puget Systems
Puget Systems blends the roles of system integrator, consultant, and workflow expert to provide our customers with tailor-made workstations and servers built to handle demanding workloads. Our process starts with a focus on client needs, rather than what we have on the shelf. In fact, there are no pre-built systems on the shelf! Instead, we are a trusted partner who will listen to each unique situation and customize solutions to customer pain points. Those include desktop, rackmount, and mobile workstations as well as servers and storage systems with a wide range of available hardware components. We operate across a wide range of industries, with particular specialties in Media and Entertainment, AI and Machine Learning, and Engineering. No matter what your workflow is, though, we can help!
Retailer Information
Contact:
Weekdays, 7am - 5pm PST
425-458-0273
support@pugetsystems.com
Puget Systems
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Puget Systems is ranked #64 in computers & electronics
Puget Systems is ranked #19 in computer hardware
