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5 / 5 (45 reviews) average score over the past This merchant had 100% positive reviews over the last Six Months 
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Six Months
Positive: 45
Neutral: 0
Negative: 0
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5/5
2016-01-03
"Faster in build and delivery than expected, very professional from start to finish, received computer works perfectly and is configured just as expected."
5/5
2015-12-30
"I wanted to take this opportunity to thank, as well as praise, Puget Systems, their sales personnel, their technicians and their management team for their professionalism, communication skills, patience and expertise in the area of providing the electronics consumer – in particular those in need of quality and tailor made personal computers – a product that the procurer can use, feel confident in and know that they had a hand in its design.
I am a small business owner who requires computer electronics that are dedicated to the work that our company does, equipment that is powerful, reliable and consistent in how it helps us run our company. We are dependent on those systems working flawlessly, require little or no downtime and devoid of the need to maintain an on premise IT professional, let alone one that we must contract for. Those issues were in the forefront of our minds after years and years of purchasing Dell equipment, peripherals and support from a once great company that has been putting out inferior and boilerplate electronic systems at inflated prices for years. Being locked into a finite warranty, poor customer service, poor communications with support, plenty of misunderstandings during consultation and requests for assistance is no fun and ultimately quite expensive in the long run.
That is why we decided to try a company that custom builds – in consult with the customer – a personal computer or system that meets the needs of the customer, avoids the bloatware and unneeded add-ons, not to mention the technical problems and breakdowns that mark the experience we have had with Dell over a period exceeding 20 years. We needed a system that utilized a variety of components, all of which were tested to be capable and reliable, combined in a cabinet of choice, not a limited choice of parameters and hardware.
Puget systems, I’m happy to say, met our needs … and then some. Without going into detail, let me say that Puget systems - in particular Wilson Chau, my salesperson – was courteous, knowledgeable, patient and understanding. He maintained communication with me, mostly through over 40 emails, over a period of weeks – answering questions, addressing some of the most mundane issues and major concerns regarding the design, components, potential expansion of the system, cost and shipping of my order. And then when we (actually I) had settled on the final proposal and design, was preparing to complete the transaction, an unanticipated problem arose – on my end – forcing me to cancel the order even after things were finalized.
Mr. Chau and Puget systems understood the occasional glitch that does occur in business, allowed me to obtain a full refund, cancel the order, but still maintain the details of the order on their site so that I might purchase same once the “glitch” was addressed. I believe that the manner in which they dealt with me during that difficult time is indicative of their professionalism and understanding of their customer’s needs.
Needless to say that after a few weeks I renewed my order – with one major change suggested by Mr. Chau – completed the transaction without fanfare, and awaited delivery of my system.
I was impressed with the information – including photos of thermal imaging, testing results as well as step by step updates on the build process – provided to me about my system. There was clear and concise information provided about shipping, tracking and delivery which, by the way, was two to three days sooner than anticipated.
Upon arrival, I discovered that the system was well packaged to avoid damage during shipping. It was easy to unpack and there were easy to understand instructions provided, along with a detailed manual accompanying the system that lays out testing parameters/results at each level of production. All cables and related hardware, including a start-up/repair disc, were included in the package.
I was even more impressed to discover just how quiet my new system is. It sports a Solid State hard drive which is so quiet that I find myself looking to see if the system is actually on. This system is fast, does not get particularly warm, and responds like no other system I have owned in the past. Physically, the system is impressive and considerably larger in actual size than what I have owned in the past from the larger computer manufacturers. But given its ability to expand with additional drives, memory and internal hardware, it is worth it. What’s more, you can see obvious care and attention to detail in the cabling, the installation of hardware and the quality of the internal components. Its like comparing a BMW or Mercedes-Benz to an Oldsmobile or Pontiac (and, no, the fact that those latter companies are no longer in business is not lost on me).
I would never purchase another Dell or similar product off the assembly line for any of my future computing needs. Custom builds from Puget Systems is the way to go!"
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5/5
2015-12-29
"This is the first time I've ever bought a custom PC, and while looking at reviews for custom built PC companies online, I was intrigued by the fact that Puget Systems offers quiet PC builds. I was very surprised by the number of options available to me, along with detailed, easy to read explanations for each option. On some of the other sites I looked at, trying to compare the different component options was difficult to do. I was also very impressed by the efficiency of the ordering process.
Living in Hawaii, I was skeptical that the PC would arrive in one piece and in working order, but the packing was more than adequate and my PC arrived just fine.
As for the "quiet" part, I can't believe the difference in the noise level! If it weren't for the blinking LED on the case, I wouldn't even know the PC was on! Would definitely buy another PC from Puget Systems in the future. Great customer service from start to finish!"
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5/5
2015-12-28
"Have had Genesis I running for 3 weeks. Superfast, no problems so far. Puget provided quality consulting to help figure out the right configuration."
5/5
2015-12-27
"Order 147317 a 64 GB 4GHz Desktop computer to run Linux came through in perfect shape and on time. It came with Kubuntu up and running but I was subsequently able to put Tumbleweed from Open SUSE on with no problems.
I am very pleased. This is my second computer from Puget Systems, the last being a laptop from some years ago, 2010 to be precise. If I could conceive of a need for another system I would not hesitate to order from them again."
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5/5
2015-12-26
"This is the sixth computer I purchased from Puget Systems, and they really are terrific. When you have a question you can talk to someone who speaks English as their first language and is extremely helpful. They will stay with you until your question is answered. Great customer service!"
5/5
2015-12-26
"Company delivers topnotch products as well as best-in-class customer service. Purchased an Obsidian for a home business. It has no problem running Oracle and Salesforce.com over a VPN."
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5/5
2015-12-25
"They were very helpful in discussing the options for the computer and its components. They took the time to go through all my questions. I was concerned about the shipping time, but after discussing it with my sales rep they went way beyond what I expected to make sure I would receive it when it worked for me. Once I did receive it it was very easy to set up. The one problem I had (and it was my problem) was that I was not getting a signal through the front head phone jack. I called Puget and I was told and shown by the service department that my sound card had controls that specified which jack was operational and how many channels were on. I can't say enough about the service I received."
5/5
2015-12-22
"Very helpful Very competent"
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5/5
2015-12-20
"Due to a back log in orders, I have not yet received my laptop, however I was notified of this delay from the start so it was not a problem for me. I believe I will receive the laptop this week, and I am completely thrilled with the customer service thus far. I had so many questions and several different set ups before finally deciding on my final set up. Wilson was so patient with me and always willing to answer my many questions. I really appreciate that my laptop can "grow" as needed simply buy buying the parts, and Puget will do the labor for free!! Wish I knew about them years ago"
5/5
2015-12-19
Service Team that works to satisfy
"Service representatives great. Deliver time great. On arrival computer noise level considerably above what I was expecting but was nicely analysis by their service staff and the offending fan replaced. It is now the quietest tower that I have ever owned. Love computer and the performance. It meets all my expectations. Thanks to Puget and their team. Neil Wilson"
5/5
2015-12-17
"I have watched Puget Systems for many years. Their reputation has been consistently stellar. After building my last two PCs myself, I decided to have Puget Systems build one (my dream PC) for me. They exceeded my high expectations in every step of the process. They gave me wise advice while selecting the components for the build. I was able to monitor the acquisition of parts, the assembly of the components, the testing and shipment. They are the most transparent company I've ever dealt with. Yes, you can purchase the parts yourself and put them together and (possibly) save some $$, but you will be SOL if any of the components are bad -- and your "cable management" will look nothing like their masterful job. Their stress testing before shipment is extraordinary and completely documented. They proof-test the PC before they send it out the door. Their packaging (double boxing) is outstanding as is the documentation they ship with the PC. All of the individuals I dealt with directly were very knowledgeable, professional, and helpful. I cannot recommend Puget Systems more highly. THANK YOU PUGET SYSTEMS. Your business model -- built on quality components, in depth QC, and exceptional customer service -- is the right one. Never change."
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5/5
2015-12-17
"Really impressed with Puget Custom Computers. From start to finish, they have been excellent. Can't speak highly enough of the service they provide and the time and effort that has gone in to making the purchase process a great customer experience.
Very happy with my new video editing PC and impressed with the way that Puget kept me informed through the build process via their website - with photos, results of benchmark tests etc. The whole positive customer experience extends in to receiving the machine in purpose manufactured packaging. It is clear that a lot of thought has gone in to the purchase process and ensuring you are satisfied with the system you receive.
If you are in the market for a new system, then this is a company that can be trusted to provide you with a first class experience. Having purchased numerous systems from other vendors over the years, I can say this is the best service I have received.
They deserve your order."
901 - 915 of 2729 reviews
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About Puget Systems
Puget Systems blends the roles of system integrator, consultant, and workflow expert to provide our customers with tailor-made workstations and servers built to handle demanding workloads. Our process starts with a focus on client needs, rather than what we have on the shelf. In fact, there are no pre-built systems on the shelf! Instead, we are a trusted partner who will listen to each unique situation and customize solutions to customer pain points. Those include desktop, rackmount, and mobile workstations as well as servers and storage systems with a wide range of available hardware components. We operate across a wide range of industries, with particular specialties in Media and Entertainment, AI and Machine Learning, and Engineering. No matter what your workflow is, though, we can help!
Retailer Information
Contact:
Weekdays, 7am - 5pm PST
425-458-0273
support@pugetsystems.com
Puget Systems
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Puget Systems is ranked #56 in computers & electronics
Puget Systems is ranked #17 in computer hardware
