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5 / 5 (42 reviews) average score over the past This merchant had 100% positive reviews over the last Six Months 
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Six Months
Positive: 42
Neutral: 0
Negative: 0
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5/5
2015-02-18
"Puget Systems just finished building my computer and they have shipped it. This review is so far only for the customer service I have received to this point.
The representatives from Puget Systems were very responsive, helpful, friendly and informative. I chose to build a custom computer. Their easy to navigate system enabled me to choose a computer that I liked rather than one that I was forced to settle with. After i configured the computer the way I wanted, I chatted with their representative who discussed all of my components and was able to recommend some changes that would either reduce cost for my system, or improve the performance.
At no point during our discussion was I pressured to spend more money than I was willing to spend, or to buy things I didn't already want. The representative guided me to the optimal setup for my needs.
The build process was completed in a very timely manner. Their company website takes the time to indicated in detail which step in the build process they are on, which has been completed and which still needs to be done. I could log into my order almost hourly and see another update. This gave me confidence that my system was being built by customer focused professionals. I was able to see results from benchmark tests that were performed on my system as well as thermal images of my system idle and under load. I was also emailed pictures of the completed build before it shipped.
The build took 3 business days to complete and ship from the date I ordered it. So far I am really impressed with the customer service and the professionalism. I will update this review once I have my systems and I have used to to comment on its functionality."
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5/5
2015-02-18
"1st class company. Have bought 2 computers thru them and both are really Top Notch. The folks there are very responsive & knowledgeable. Best way to buy a computer as you get what you want without paying for a lot of junk you don't need."
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5/5
2015-02-18
"I just picked up a custom built laptop. I am very happy with it. It is super fast, powerful, and clean. I am a hardcore financial markets trader and needed something powerful and portable and this system fits the bill. I will never buy a mass market system ever again and Puget Systems will be my company of choice from now on. I will be buying my desktop from them in the near future. The entire purchase process was delightful as I asked hundreds of questions and their salesperson William George was both extremely helpful and pleasant. No pressure whatsoever. If you want the best, look no further. I can't rate cost as I'm not sure. I have no issues with the price and I pay for quality. I also can't rate shipping as I live nearby and just picked up the computer myself."
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5/5
2015-02-18
"I bought a computer from Puget 2 months ago and the computer and Puget have both been wonderful.
The computer is fast and reliable and the support has helped me work through several Windows issues.
What led me me to them was their web site, the previous reviews on resellerratings.com.
The sales process went great. I explained what I was looking for and the representative I spoke to guided me through the feature selection process. After my system arrived, I contacted the support people several times for help with configuration and Windows features. Note: the computer has NO hardware issues!
They have been very responsive and helpful. I highly recommend Puget!"
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5/5
2015-02-17
"- Your technical feedback is very valuable during the specification process. Several technical suggestions have greatly improved our computers.
- I greatly appreciate the constant feedback regarding where my computer is within your buildup process.
- Our group is using several of your computers from multiple buys and we are very happy with them."
5/5
2015-02-13
"I was very pleased with my order from Puget Systems, from order to delivery in 10 days. They kept me up to date with progress, showed me test results, photos, and a video, and packed the computer very well for shipment. The assembly and documentation were meticulous."
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5/5
2015-02-12
"I could never be as happy with anyone else. The computer is amazing and has been completely refined in every place imaginable. The highlight of Puget systems though is the Customer Service. The guy personally calls you about the product, emails you about everything you need to know- it doesnt get better. I know that they could fix anything that goes wrong. All in all- trust this all american brand for the best computers and sevice"
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5/5
2015-02-12
"This is my second laptop from Puget Systems and they have exceeded my expectations with both of them, especially this new professional 15" laptop. Their service is excellent and they were very responsive when I had a challenge with the finger print software. I recommend their computers to anyone I end up talking about computers with."
5/5
2015-02-10
"When it came time to replace my old computer, I decided to do some research into boutique-style PC manufacturers, figuring that my money would better spent on individualized attention rather than brand-name reputation from more general computer tech companies like Dell or HP.
My hunch proved correct when I stumbled upon Puget Systems. My experience with their sales representatives was refreshingly straightforward; not only did I receive build quotes in a timely manner, but each one was tailored to my exact specifications (intended use, price range, etc.) - nothing more, and nothing less. Quality assurance testing prior to shipping and customized overviews for my PC being sent to me were also a very nice touch.
I gave a 3/5 for pricing, but only because it's a given that purchasing a computer will be expensive. Puget Systems is the kind of company that needs no advertising because the quality of their work speaks for itself. When the time comes, I look forward to giving them further business."
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5/5
2015-02-09
"Our second computer from them. Best buying experience ever. Like being welcomed into big, helpful family. Extremely helpful making sure you get componets that will useful for you, even if it means less money for them. They not only check to make sure you are happy with your computer but also check to make sure support has done its job. If support is busy, they do call you back and they speak American English."
5/5
2015-02-09
"I would have reviewed them anyway.
I've built my own machines in the past and know my way around a motherboard, but I don't do it day in and day out. Like anything you contract out instead of do yourself, you pay for someone's time.
So far, I'm very happy with Puget Systems. Their sales person handled all my questions about components and configurations. I did two iterations on the final system and they didn't get frustrated.
Once the order was initiated, I had the system in less than a week, and the ability to track the progress and shipping was great.
They go the extra mile to inform you about the system they build. Some other extra bits of effort I really valued:
- they track failure rates of components and can tell you how reliable your water-cooled memory or SS hard drive will be,
- they padded the interiod of the case with acoustic foam to make it quieter
- they built standoffs for the case fan to bring it closer to the GPU, making it more effective at cooling at a lower (and quieter) speed.
- they document their build.
System was received two days earlier than expected, and so far I am very happy with performance.
No, it's not the cheapest, but I feel that I got excellent value for my money over the bare component costs. Their knowledge of the quality of components and the attention paid to the build was well worth it."
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5/5
2015-02-07
"Very pleased with customer support."
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5/5
2015-02-06
"Excellent system, as silent as promised. Also pleased to find the cables required for additional drives, etc. were already installed."
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About Puget Systems
Puget Systems blends the roles of system integrator, consultant, and workflow expert to provide our customers with tailor-made workstations and servers built to handle demanding workloads. Our process starts with a focus on client needs, rather than what we have on the shelf. In fact, there are no pre-built systems on the shelf! Instead, we are a trusted partner who will listen to each unique situation and customize solutions to customer pain points. Those include desktop, rackmount, and mobile workstations as well as servers and storage systems with a wide range of available hardware components. We operate across a wide range of industries, with particular specialties in Media and Entertainment, AI and Machine Learning, and Engineering. No matter what your workflow is, though, we can help!
Retailer Information
Contact:
Weekdays, 7am - 5pm PST
425-458-0273
support@pugetsystems.com
Puget Systems
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Puget Systems is ranked #59 in computers & electronics
Puget Systems is ranked #19 in computer hardware
