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5 / 5 (42 reviews) average score over the past This merchant had 100% positive reviews over the last Six Months 
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Six Months
Positive: 42
Neutral: 0
Negative: 0
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5/5
2014-10-01
"They built and delivered the machine in 7 days. The cables were nicely run and the documentation was excellent"
5/5
2014-09-29
"This is my second computer from Puget Systems. They are the best at what they do which is providing you a custom computer built to your specifications, and within your budget. They work with you in providing recommendations based on your needs or requirements. Their tech support is second to none. I would not even consider purchasing a computer elsewhere. My latest computer which I just received worked flawlessly right out of the box. I could go on about the attention to detail, the suburb documentation, the outstanding care of assembly and testing, but I am running out of space. Yes, you can buy a less expensive computer off the shelf somewhere else, but it is worth paying a little bit more to get the quality of a Puget Systems computer."
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5/5
2014-09-28
"I was looking for a computer company that assembled in the US. While reading on who provided such a service, I sent Puget an email. Frankly I was hoping to receive a response within a week. Less than 5 MINUTES later a response was returned. Jeff not only answered my initial question, but also gave me other useful information. To say I was delighted to be able to talk to someone so quickly is an understatement. Because of the honesty and timely fashion of his response, I decided Puget would be my next computer builder. As soon as the purchase process began I knew I had made a very good choice. People have bought cars with less information than I received with my Puget Laptop. It has lived up to all my expectations. I can recommend these folks to anyone with out a moments hesitation. Zero regrets."
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5/5
2014-09-25
"I found your staff; Jeff Stubbers , and Christopher Crader to be very polite and knowledgeable when answering my questions or
giving me usable comments and sugguestions. I have made comments to others about my machines as well as your excellent
service.
Thank you"
5/5
2014-09-23
"It was great working with Puget Systems! Definitely would work with them again."
5/5
2014-09-21
"Great customer service. Staff suggested a model, I went with it - I would have bought a more expensive one but they assured me this one would work just as well and be cheaper. THANKS! My new system arrived in great shape and on time (a day earlier than anticipate) and was easy to setup, and included a bunch of documentation. Good news - no having to update Windows for hours on end! Puget Custom apparently took care of that for me. THANKS! So far the system is exactly as advertised and exactly what I asked for - quiet and fast. The case looks amazing and I didn't expect that. Oh, and all that dang bloatware that usually comes with a computer? NO, NOT HERE!!! THANKS PUGET CUSTOM! I got only what they said would be on the system (which I could have refused - I did have the option), but I didn't have anything extra on there. No cleaning of bloatware, no updates needed - ready to use out of the box. Great experience so far... 100% recommend them"
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5/5
2014-09-14
"Great service, quick response to questions and a fabulous product. Top notch!!"
5/5
2014-09-12
"Very helpful and I appreciated the followup to make sure my system was working."
5/5
2014-09-11
"I don't think ive ever had better customer service with anyone else than I did with Puget Systems. They really reach out to the customers to make sure that everything is as it should be."
5/5
2014-09-11
"Great experience!! I love calling and getting a real person instantly, one who can help me with my computer!!! This company's support is worth the extra cost of the computer. Would buy again!!!"
5/5
2014-09-09
"Just wow! Everything from Puget is over my expectations. They do EVERYTHING to make sure you have the best computer. Plus, they gives you all the informations about it and pictures of the tests.
Even in the box, they amazed me: everything has a sticker on it to explain what it is, what you have to do with it and they give you a nice binder with all the informations about your computer. Oh and they optimise your computer after Windows (or Linux) installation. There is so much to say but, mainly, even if I am living on the opposite of the continent, I will definitely do business with Puget Systems again."
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5/5
2014-09-06
"Perhaps like many Puget Systems clients, I discovered Puget Systems on the internet. After an Ixquick search on "computers made (assembled) in the USA," I reduced my options to Puget Systems and one other company. The other company's prices were lower, but according to online research, Puget seemed superior to the overall PC market. In addition, although I am only a "novice nerd" (above average in many computer skills, but not a programmer), I was intrigued by the concept of customizing a system to have enough memory capacity and processor speed to potentially last up to five years with upgrades. Of note, my Puget laptop (built with the Arctic Cooling option) is the quietest I have ever used, and the restore/rebuild CDs that come with every Puget System are to computer users what reserve parachutes are to skydivers!
Puget Systems customer service cannot be overrated: all non-rhetorical questions are answered! Special thanks to Wilson, Jeff, and Brett, and also to president Jon Bach, who actually encourages clients to directly e-mail him. . .and answers.
Following the staging, assembly, testing, and QC process of my laptop online, I was impressed when Josh discovered a problem during QC on 8.20, when Ken worked past regular business hours to correct it, and when Kyle and Josh repeated extensive testing and QC first performed on 8.20 again on 8.21.
One of my interests is business ethics. From articles I have read in the Puget Systems blog archives (including "A Small Business at Heart" and "The Craft of PC Building"), and especially what I have experienced in terms of products and customer service, Puget Systems is active proof that "business ethics" is not a contradictory phrase but an attainable and ongoing process. I honestly respect, even admire Puget Systems as a company; since I have a long and longstanding boycott list, my standards in this area are fairly high. I work in a medical center; if Puget Systems' general business practices were implemented by the medical-insurance industry, I think the United States would be much closer to achieving actual healthcare reform.
Although I do not plan on purchasing a new desktop computer in the near future, the next time I do, it will be ordered from Puget Systems!"
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5/5
2014-09-04
"They're a great company to do business with. The web site helps you easily decide what you need. Real people provide timely and useful advice. And the assembly crew does an excellent job building it. Overall, the kind of service you don't often find."
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5/5
2014-09-01
"The computer, itself, is quiet and efficient, and customer service is excellent (though primarily limited to weekdays and standard office hours). They provide a notebook of information with the PC, and work with you to solve any problems related to the PC.
My husband is also going to order a PC from them, and was especially happy with the ability to customize the components, and with their thorough (and documented) testing of the computer, prior to shipping.
My problems have been primarily with Windows (transitioning and moving files from XP to 8.1 and from Outlook Express to Outlook 2013, plus the limitations of 8.1's File History) and with the connection to my back-up external hard drive --- which Puget Systems is working to solve.
The case design was also initially a problem for me, because the the start buttons and ports are on the top (not in front). Having a standard small computer desk, I could not access them when the new PC replaced my old one, on the lower platform, under the desktop. But we figured out a way to make it work."
5/5
2014-08-31
"The overwhelming 5 of 5 star reviews tells it all. I'm a return customer because of a positive experience 5 years ago and their service has done nothing but improve since then."
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1201 - 1215 of 2730 reviews
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About Puget Systems
Puget Systems blends the roles of system integrator, consultant, and workflow expert to provide our customers with tailor-made workstations and servers built to handle demanding workloads. Our process starts with a focus on client needs, rather than what we have on the shelf. In fact, there are no pre-built systems on the shelf! Instead, we are a trusted partner who will listen to each unique situation and customize solutions to customer pain points. Those include desktop, rackmount, and mobile workstations as well as servers and storage systems with a wide range of available hardware components. We operate across a wide range of industries, with particular specialties in Media and Entertainment, AI and Machine Learning, and Engineering. No matter what your workflow is, though, we can help!
Retailer Information
Contact:
Weekdays, 7am - 5pm PST
425-458-0273
support@pugetsystems.com
Puget Systems
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Puget Systems is ranked #63 in computers & electronics
Puget Systems is ranked #19 in computer hardware
