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4.69 / 5 (52 reviews) average score over the past This merchant had 92.31% positive reviews over the last Six Months
Six Months
Positive: 48
Neutral: 3
Negative: 1
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Customer Reviews | Filter Reviews
5/5
2025-04-21
ALWAYS RELIABLE
"I have been using Pump Products since 2018 and have purchased over 8 pumps from them and they always have the better price and shipping is fast"
1/5
2025-04-20
20+ dollars to ship a gauge is theft.
"Not sure why a $39 dollar gauge (very lightweight product) should cost $20 dollars to ship. If I had found the product anywhere else, I would have bought else where."
5/5
2025-04-16
great phone call
"couldn't find the part on the website, made a quick phone call and found it"
4/5
2025-04-12
quick and easy
"good website catalog; disliked not having pricing available on Septic Alarm Panels"
PumpProducts-Mike from Pumpproducts.com has responded
Posted Apr-15-2025Thank you for your feedback! We understand that not displaying prices upfront can be frustrating. For certain products, we adhere to manufacturer guidelines regarding advertised pricing. However, you can view the price by adding the item to your cart—no purchase necessary. This approach allows us to offer competitive pricing while respecting our agreements with manufacturers.
We appreciate your understanding and are here to assist if you have any further questions.
We appreciate your understanding and are here to assist if you have any further questions.
5/5
2025-04-03
Great website
"Website was great! Really easy to use and navigate. Got my questions answered from the website. Good pricing for great pump brands."
5/5
2025-03-25
quick order placement
"Found site, searched and ordered part in 5 min"
5/5
2025-03-24
Plump Perfect
"SPECTACULAR experience!!! Easy quick many options to choose from. All information on products readily available!"
3/5
2025-03-19
Over-priced shipping
"Website is not the best and I paid almost $18 for two little parts each weighing less than 2 ox."
PumpProducts-Mike from Pumpproducts.com has responded
Posted Mar-25-2025Thank you for your feedback and for choosing PumpProducts.com. We apologize for any inconvenience caused by our shipping charges. Our shipping rates are calculated based on various factors, including package weight, dimensions, delivery distance, and the selected shipping method. We strive to provide a range of shipping options during checkout to accommodate different needs and budgets.
We understand that for smaller items, shipping costs can seem disproportionately high. We are actively exploring more cost-effective shipping solutions to better serve our customers in such situations.
If you have any further questions or need assistance with future orders, please don't hesitate to contact our customer service team at 800-429-0800.
We understand that for smaller items, shipping costs can seem disproportionately high. We are actively exploring more cost-effective shipping solutions to better serve our customers in such situations.
If you have any further questions or need assistance with future orders, please don't hesitate to contact our customer service team at 800-429-0800.
5/5
2025-03-19
Very easy to navigate
"1st time on site. Found very easy to look up parts & checkout."
4/5
2025-03-12
cheaper shipping through USPS?
"slower cheaper shipping option would be OK"
PumpProducts-Mike from Pumpproducts.com has responded
Posted Mar-18-2025Thank you for your valuable feedback and for choosing our service. We understand that offering a slower, more affordable shipping option like USPS could better suit your needs. Currently, our shipping methods are designed to ensure timely and reliable delivery, which may limit the availability of certain shipping options.
If you have any further suggestions or questions, please don't hesitate to reach out. We look forward to serving you again.
If you have any further suggestions or questions, please don't hesitate to reach out. We look forward to serving you again.
5/5
2025-03-06
Easy to research and order
"So far so good I can update after we receive order"
5/5
2025-03-05
site worked well
"each item was clearly pictured and appropriate details included"
1 - 15 of 1253 reviews
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About Pumpproducts.com
NATIONS #1 PUMP & PARTS SUPPLIER
Retailer Information
Address:
35 Woodland Ave Westwood, NJ US07675
Contact:
8 AM to 5 PM
1-800-429-0800
info@pumpproducts.com
Pumpproducts.com
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Category Rank
Pumpproducts.com is ranked #65 in business & industrial
Pumpproducts.com is ranked #8 in construction & maintenance
PumpProducts-Mike from Pumpproducts.com has responded
Posted Apr-24-2025We strive to provide competitive shipping options and clearly display all charges during the checkout process. If you have any further questions or need assistance, please don't hesitate to contact our customer service team. at 800-429-0800.