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4.69 / 5 (52 reviews) average score over the past This merchant had 92.31% positive reviews over the last Six Months
Six Months
Positive: 48
Neutral: 3
Negative: 1
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1/5
2015-09-15
"Bought $8000 pump package. Salesman put package together, parts arrived wrong. Rail system did not match pump size. They want 25% restocking fee plus shipping! $650 cost from their error. Customer service is awful. I'm guessing commission based and they dont want to eat their mistake. I wish I could do that with our business. Oh, we would lose customers that way. Still no response from someone with authority though I've asked for a call or email. We've ordered pumps before when we picked them in the past. If I got the wrong pump from one we picked I would understand. Their sales team screwed it now I have to eat it. Not to mention we had to pay to get the correct parts fabricated since they errored!"
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5/5
2015-09-02
"Product shipped promptly with good communication and follow through. I would do business with them again..."
5/5
2015-08-28
"Easy to find what i needed, fast delivery and a perfect fit. Thanks for an excellent experience.
speed and an accurate order at a great price, a perfect combination that helps my business grow and keeps my customers happy.
Pete. In Home Services"
5/5
2015-08-14
"They had what I needed on the shelf, great price and I got it within a week shipped all the way accross the states. What else can I ask for."
5/5
2015-08-06
"Order was filled quickly and properly and shipped immediately, very satisfied"
1/5
2015-08-03
"#1 You sent pump without a motor to make it work and then when we sent back you charged over $70 to return. Plus we had to pay shipping for something that was not usable.
We will not be using you again"
PumpProducts-Mike from Pumpproducts.com has responded
Posted Aug-10-2015We apologize for any grievance you may feel. However, the order you placed for item L20P4EH-05 was for a pump WITHOUT a motor. In fact, if you read the description at:
http://www.pumpproducts.com/sta-rite-l20p4eh-05-submersible-pump-hp-stages-20-gpm-190-39-discharge-p-134523.html, it specifically states that the "motor is not included." Furthermore, we do charge a restocking fee when an item is returned without merit, which is clearly stated in our return policy. If we sent you the wrong item or an item that was missing something you would not have been charged a restocking fee on your return. However, in this instance we sent you the correct item described exactly as received on our website and followed our return protocol as stated. We regret that, you had a bad experience, albeit, it was not our fault. We sent you the exact product you ordered. Regardless, we’d love to show why so many customers give us a 5-Star rating. To make the offer more appealing we will be e-mailing a coupon for $15.00 off your next purchase of $100.00 or more. We hope you understand and give us an opportunity to provide you with our 5-Star experience.
http://www.pumpproducts.com/sta-rite-l20p4eh-05-submersible-pump-hp-stages-20-gpm-190-39-discharge-p-134523.html, it specifically states that the "motor is not included." Furthermore, we do charge a restocking fee when an item is returned without merit, which is clearly stated in our return policy. If we sent you the wrong item or an item that was missing something you would not have been charged a restocking fee on your return. However, in this instance we sent you the correct item described exactly as received on our website and followed our return protocol as stated. We regret that, you had a bad experience, albeit, it was not our fault. We sent you the exact product you ordered. Regardless, we’d love to show why so many customers give us a 5-Star rating. To make the offer more appealing we will be e-mailing a coupon for $15.00 off your next purchase of $100.00 or more. We hope you understand and give us an opportunity to provide you with our 5-Star experience.
5/5
2015-08-01
"Very fast delivery and pump exactly as advertised. I woudl definitely buy from here again."
5/5
2015-07-31
"I ordered a utility sink pump. The pump was delivered quicker than expected and performs as advertised. The installation instructions were very clear (but you need to have an understanding of basic plumbing)."
4/5
2015-07-24
"I wrote an email, 1 day after I placed my order, because I ordered the wrong quantities. I needed the ordered changed. No one replied back since. My ordered arrived, Now I'll need to return one item and order a different one. Pay shipping back and forth."
5/5
2015-07-23
"Received the pump in just two days without any extra cost. Great job.
Tom T."
1156 - 1170 of 1253 reviews
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About Pumpproducts.com
NATIONS #1 PUMP & PARTS SUPPLIER
Retailer Information
Address:
35 Woodland Ave Westwood, NJ US07675
Contact:
8 AM to 5 PM
1-800-429-0800
info@pumpproducts.com
Pumpproducts.com
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Pumpproducts.com is ranked #55 in business & industrial
Pumpproducts.com is ranked #9 in construction & maintenance
PumpProducts-Mike from Pumpproducts.com has responded
Posted Sep-22-2015We’re sorry for the inconvenience, and we’d like to elaborate on this. This order was done via verbal quote with a salesman, of which several quotes and spec sheets were emailed to you for confirmation and contractor approval. Our salesman does this to allow the contractor to ensure that their selection is correct. Two quotes were sent for approval before this order was placed, along with an email including all pertinent specifications on the system.
The Goulds guide rails which are the point of contention are non stock special order items, and thus are normally non returnable. Understanding mistakes happen, we are happy to accept a return on this with our 25% restocking charge which is a site wide policy clearly stated on our returns policy.
Regardless, we will be e-mailing you a coupon for $15.00 off your next purchase of $100.00 or more. We hope you understand and give us an opportunity to provide you with more positive experience.”