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"Notification given when product was backordered, but it quickly came in and was delivered just a day or so later then expected. Received tracking info so I could tell when it was sent out and when it would arrived. Packed well and worked as advertised."
"Great product. Installed it under a pedicure platform to pump drain water from a sink to a nearby, but higher, drain in the wall. Pump is made for vertical placement, but i set it on its side on a foam pad to reduce vibration. The pump cycles on and off more than it would, because of its horizontal position. But once the drain is fully open, it pumps until the water is gone."
"Received the product right away. The only hitch was they required a signature upon delivery for a $16 item. We had to redirect delivery to a FedEx location, which was a little inconvenient. The product itself was in excellent condition."
"Product was as discribed and hundreds of dollars cheaper then the exact same item we were purchasing some where else. We will be back for more pumps and savings."
PumpProducts-Mike from Pumpproducts.com has responded
Posted Jan-20-2015
Michael, We are sorry that your products has not been delivered yet, However; The item you ordered is a non-stock item. As shown on our webpage these types of items take 7-14 days to ship out. So, it may take up to 14 days for the item to leave our warehouse and then it may take another 3-5 days for delivery. Keep in mind these are business days. We know it is a long time, however, we clearly display this on our webpage. We wish we could expedite the process for you, but being that this is a non stock item, it is in the manufacturer's hands how quickly this item will ship out. it appears that your item should be delivered on the Jan 21st. So it took 12 business days for delivery, which falls right in the middle of our advertised timing. Typically, even with out of stock items they are sent out quicker , albeit, their are instance where items take a little longer, but always within our advertised times. We are sorry you feel dissatisfied with the timing of your order. If you would like more information about your order you can contact us at 1-800-429-0800 or visit our contact us page at http://www.pumpproducts.com/contact.html.We know how it feels to wait a long time to receive an order from a manufacturer, we are often in the same circumstance your are in. Hopefully, you will continue to shop with us and to give you an incentive to do so we will be sending you a coupon code for $15.00 off you next purchase of $100.00 or more. -PumpProducts
PumpProducts-Mike from Pumpproducts.com has responded
Posted Jan-20-2015We are sorry that your products has not been delivered yet, However; The item you ordered is a non-stock item. As shown on our webpage these types of items take 7-14 days to ship out. So, it may take up to 14 days for the item to leave our warehouse and then it may take another 3-5 days for delivery. Keep in mind these are business days. We know it is a long time, however, we clearly display this on our webpage. We wish we could expedite the process for you, but being that this is a non stock item, it is in the manufacturer's hands how quickly this item will ship out. it appears that your item should be delivered on the Jan 21st. So it took 12 business days for delivery, which falls right in the middle of our advertised timing. Typically, even with out of stock items they are sent out quicker , albeit, their are instance where items take a little longer, but always within our advertised times. We are sorry you feel dissatisfied with the timing of your order. If you would like more information about your order you can contact us at 1-800-429-0800 or visit our contact us page at
http://www.pumpproducts.com/contact.html. We know how it feels to wait a long time to receive an order from a manufacturer, we are often in the same circumstance your are in. Hopefully, you will continue to shop with us and to give you an incentive to do so we will be sending you a coupon code for $15.00 off you next purchase of $100.00 or more.
-PumpProducts