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1/5
2023-08-19
Horrible customer service
"Didn’t receive my order. Have in the past for over a year. Told me it was at some post office 20 miles away. Would not refund my cc. Had to call my cc company"
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1/5
2023-05-21
Not very responsive
"I don't know about the time line getting a response to an e-mail request, but that has never happened. And calling up about problems sure does not get much help either, since I am still waiting for a refund on an item that was out of stock - but as your website now say it is in stock. Pretty sad customer support!"
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5/5
2023-03-03
Excellent
"My package was stolen from the doorstep, so PF is re-mailing my order, at their cost. They were attentive when I contacted them about it, responding quickly. This company is Pure excellence!"
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5/5
2022-12-22
Pure Formulas got it done!
"My sister was told that she was mistaken and her package had already been delivered. She knew that she had not received it and stuck to her guns. Pure Formulas nudged USPS to look again for this missing package and the lost package was found!"
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1/5
Updated on: 2022-09-09
Terrible Customer Service
"The auto ship notice comes after it is too late to switch. When I let them know that I was unhappy about this rigged system, they didn't offer even a 5$ credit for the bad experience or necessity of mailing it back at the post office. To me customer service is everything, I will try to shut down my account and all orders and find another company."
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1/5
2022-09-06
bad customer service
"no one has contacted me with a return"
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1/5
2022-08-17
They take time to get back to me. I have been trying to return orders, im finding it difficult to get return office to return an item
"I have been trying to return an item to pure formula, since morning, all to no avail. I have gone to the post office, they don't collect medicines item. I have been trying to find your drop off box /office. No luck."
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1/5
2022-08-03
VERY BAD SERVICE
"Very bad service.
1) took many, many weeks, after an incredible lot of nagging from my site, before I got the message that the parcel was sent away.
2) took again many, many weeks before the parcel at last was in the distribution center here nearby.
3) I had to pay another 7 euro to get the parcel. Income tax or something. Never was I told by them I had to pay income tax.
4) I was very glad that I at least had received the parcel after around 6 weeks or so. Then I opened it, but... then I saw that the parcel was already outdated. Expiration date: July 2022, and I got the parcel 29 July... So 2 days to go for 180 pills....
5) I wrote them in my email my complaint and disappointment. They never answered me.
6) My end conclusion: VERY, VERY BAD SERVICE. NO MORE BUYING FROM THEM
7 Another annoying thing: in the 6 weeks I had to wait for the parcel I was daily bombarded by their advertisement. Very irritating. Money, money, money is all they seem to want. About customer service they seem to know nothing. Bah!"
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1/5
2022-06-07
Never got a reply from customer support.Awful, avoid
"Bon exisitng customer support, do.not waste your time!"
1/5
2022-04-11
Product arrived open and unsealed
"This order arrived today and I am shocked and concerned. The container is clearly open, is not sealed, and has signs of it spilling in the box.
I have no idea how many people have possibly contaminated the contents now. Is this how you package everything? This is 100% unacceptable. I will not be using this product. Why on earth would I use something that has clearly not been sealed, and am confused on how something could even be sent to somebody in this state when it is meant to be in contact with your body."
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1/5
2022-03-18
Customer Service A Huge Disappointment
"After spending $2,495.44 ordering products from Pure Formulas in the last year, I had an unpleasant experience with one product, Nordic Naturals ProOmega 2000, Lemon Flavor. For the first of several orders of this product, this bottle arrived with a strong fishy smell and taste. I telephoned Pure Formulas to report the issue and was referred directly to Nordic Naturals. Nordic Naturals informed me that I needed to get back in touch with Pure Formulas. Nordic Naturals stated they would work with Pure Formulas to make good on the inferior product. I immediately sent an email to Pure Formulas, with photos of the product showing batch number and expiration date, and provided all purchase information. Since, I have received and responded to repeated emails from Pure Formulas requesting information I have already provided. The product cost $76.46 and is a complete waste to me; it is not what was advertised and I cannot stomach the smell or taste. At this point, I have no confidence in Pure Formulas and their business practices."
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1/5
2022-03-06
Spoiled
"Cardio-Lyph-Chelate - Tablets are very obviously spoiled. Pureformulas.com refuses to accept responsibility even after I sent a photo of discolored, stinky tablets"
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1/5
2022-02-14
Refund
"I sent a refund request on 31 January. I have yet to receve a response."
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2/5
2022-01-06
HORRIBLE SHIPPING TIMES
"Placed an order on the 1st. Pureformulas said it was shipped on the 3rd. It is still sitting in Miami WAITING TO BE SHIPPED. IT IS ALREADY THE 7TH. do not offer free shipping if you can't afford to ship the product at least priority mail. I could have shipped it myself cheaper and had it to my home by now. TERRIBLE. CUSTOMER SERVICE, JOY said she would have to put a trace on it. What?????????"
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3/5
Updated on: 2021-11-16
Extremely disappointed
"I gave been a Pure Formulas customer since April. I loved your company and never had any issues until now. I ordered a bag of Physicians Elemental Diet powder and had it shipped over night shipping. I received my order but the seal was broken and I don't feel comfortable consuming something that has been opened or not properly sealed in the factory. I called customer service and she agreed to send me a replacement asap. I explained that I needed this asap since this is my ONLY source of food since I have many sensitivities/allergies. This is the only thing I can consume without any issues. She said they would send it out right away. Which I assumed that meant over night delivery just like I paid to have the original sent. However, you did NOT send overnight as I would have received this today. I am extremely upset since it's already been 2 days since I have eaten now and no deliveries tomorrow. This means I possibly won't be able to eat until Monday or Tuesday and that's only if I order another bag and have it shipped overnight. I only weigh 70lbs and surely don't want to lose any more weight nor do I want to starve for the next few days.
Great customer service would have overnighter this just like I paid to have it sent. So disappointing that you wouldn't want to maintain great, loyal customers."
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1 - 15 of 3080 reviews
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About PureFormulas.com
Pureformulas is your one-stop shop for health supplements, vitamins, minerals and other nutritional supplements. Fast, free shipping.
Retailer Information
Contact:
9:00 am - 5:00 pm Mon-Fri
1-800-383-6008
1.800.383.6008
help@pureformulas.com
PureFormulas.com
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