Elite seals are prestigious banners given to retailers who are loved by their customers. To get one, a retailer has to consistently get high scores over time
/ 5 (0 reviews) average score over the past This merchant has not had any reviews over the last Six Months
Six Months
Positive: 0
Neutral: 0
Negative: 0
Write a Review
Customer Reviews | Filter Reviews
1/5
2014-12-09
"Ordered from this company for years, however, since they changed their website the referral code box is at the end of the transaction and the apply button does not work. When I referred Someone months ago they honored and gave me the $10 bc when they put my code in it didnt work. Same thing happened recently and now they say they cant honor it! Total scam! Will not be telling people to sign up now! False advertisement on their part!"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
1/5
2014-12-01
"They didn't honor the 20% off cyber monday deal. I was told I'd get a return phone call AFTER the sale was over. False advertising.
Will not purchase from them based on this and will share with everyone not to purchase.
I will be filing a complaint with the BBB and will no longer purchase from this seller again."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
5/5
2014-11-14
"Thank you for shipping a replacement bag of kelp powder so quickly! I wasn't expecting this at all, so I appreciate it all the more. Customer service has absolutely exceeded my expectations. Thank you for truly outstanding service."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
1/5
2014-10-13
"They offered a 10 dollar promotion for new customers and then when to many people signed up they took away everyones 10 dollars and cancelled all there orders. And not only that they cancelled my account so I cant even log on to there website anymore! Do not order from these people! Total scam!"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
1/5
2014-09-05
"I'd ordered from pureforumlas for years without issue. Unfortunately they delivered my last order to an old address even though I entered my new address multiple times. Oddly enough, this would have been my 5th shipment delivered to the new address from PureFormulas. For some reason, their system sent to an address that I havent used in over 2 years and they let me know there is nothing they can do to fix this. Disappointing disregard for a customer. Up until now I have been very happy with their service but unfortunately company ratings come through when you learn how a company deals with their mistakes. I will be looking for a new site to order vitamins from."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
5/5
2014-09-03
"When the order came in we noticed a big wet spot on the bottom of the box. We thought nothing of it until yesterday (9/2/14). Called and talked to Lynne and she recommended that we send pictures . We found that one of the four jars of coconut oil had leaked. Plastic seal was broke and cover on top of jar wet with coconut oil. Lynne sent another jar which was much appreciated. We have been buying from Pure Formulas for a quite a while and have been real satisfied with the products, service, and delivery time. Thanks Pure Formulas.
Gerald"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
1/5
2014-08-25
"Horrible level of customer service! I purchased RealFood Organics liquid aloe vera from PureFormulas, and was sickened that after opening and storing in fridge for less than a week, black mold formed at the top of the inner spout... and when I poured it down the sink, mold was on the bottom of the bottle. The expiration date is in 2016. I emailed customer service 3 times within a 15 day period when I finally received a response just to acknowledge they received my email. I tried calling customer service and was on hold for 2 hours and 10 minutes before I had to hang up because I couldn't wait any longer. How can a company that appears to promote wellness and self-care provide such horrible service. It's completely unacceptable and as much as I used to be a fan, I will never purchase products from a company that chooses to treat customers so poorly. Their "quality guarantee" is meaningless."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
2/5
2014-08-18
"This order was a struggle, It took me 3 times to place an order. I even called the 800 number and after spending 1/2 hour with them and giving them each item I was told that they could not place the order! They also told me someone from the Pure Formula customer service would call me the next day and took down all my information - I never got a call.I am not sure if there was something wrong with the website, I have placed orders via website for 4 years. So disappointed!"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
5/5
2014-08-16
"I ordered good quality products, got free shipping and the prices were excellent."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
5/5
2014-08-12
"I AM VERY IMPRESSED WITH THE PROMPT SERVICE AND QUALITY OF WEB DESIGN."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
5/5
2014-08-11
"This order for bulk Green Vibrance is my first order from you. I usually get it from Amazon.com, but they cannot fulfill my latest order so I used the money and found you. You have shipped already, so you get my greatest thanx and kudos on your expert handling of the order. You have made a new customer if everything else (like the product quality and expirationdate are good). I will be happy to review that when it comes. But, for now: Your company PureFormulas.com is GREAT!
8-14-2014 I now have my order. I cannot be sure what day it actually arrived because I haven't been able to visit my post office for a few days, but it got here before I ran out, so it's more that fast enough! The order was correct and the product well sealed and properly shipped. I am very happy and continue to give you 5 stars. Thank you & I'm glad I found you."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
5/5
2014-08-10
"Order arrived quickly and was well packed."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
5/5
2014-08-10
"I like that Pure Formulas has fast service and free shipping even for a small order. I've not been ordering from them very long, but so far I've been satisfied with their quality."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
5/5
2014-08-10
"Great customer service shipping was amazing recieved product 2 days after order was placed! Not to mention beat competitors price will definitely use PureFormulas again!!"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
5/5
2014-08-10
"Great store. Had good price on Oral Ivy with free shipping. I had order in 3 days from Florida to California"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
121 - 135 of 3080 reviews
Read our Trust Guidelines
To learn more about reviews and trust on ResellerRatings.com, visit our trust page.
Help Report Fake Reviews
Notice something strange about a store's reviews? Let us know, or report the review directly.
Are you this business?
Accelerate your voice by collecting Ratings and Reviews with us! Claim your business page for free or Learn More
About PureFormulas.com
Pureformulas is your one-stop shop for health supplements, vitamins, minerals and other nutritional supplements. Fast, free shipping.
Retailer Information
Contact:
9:00 am - 5:00 pm Mon-Fri
1-800-383-6008
1.800.383.6008
help@pureformulas.com
PureFormulas.com
visit the website
Share PureFormulas.com's Store Rating
Category Rank
PureFormulas.com is ranked #73 in shopping
PureFormulas.com is ranked #3 in consumer resources
