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1/5
2024-01-22
Disgusting service
"We sent a unit for repair, paying upfront with an additional £280 for a 24 hour service, the unit was finally returned 3 weeks later and
had not been fixed, we were told we would be refunded 50% of the 24hr service fee, surely if they failed to make the 24hr promise we should be refunded the full fee.
After refitting the unit to our machine we found the fault had not been resolved, advised to return to Radwell again.
After 4 more weeks of them ignoring my emails they finally returned the unit stating it could not be fixed.
2 weeks later and we are still waiting for any kind of refund."
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5/5
2021-07-21
Fantastic Service!
"Really pleased with the quick, efficient and professional service I've received from Radwell. They fulfilled my order for a part in record time, under 24 hours! I will be using them again!"
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5/5
2021-07-15
Great Service
"Radwell helped us when we had an overnight emergency on the plant floor. A drive had gone down and any delay would mean thousands of pounds lost and an unhappy supply chain. We called at 11 at night, ordered the part we needed on a rush service and 2 hours later the part arrived on site. Life savers and great service, highly recommended."
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1/5
2020-08-20
Website States in-stock but it is not in-stock
"I purchased the product and paid for it including shipping fees. The product was to be delivered in 4 days. I received an email stating the product is not in stock and has a 3-4 week lead time before they can ship. I cancelled order and was told 5-7 days before a refund can be issued. I filed a complaint with PayPal. No invoice from Radwell was ever received, I only received the payment receipt from PayPal. This company website is very deceiving."
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4/5
2019-10-19
Pretty good
"I ordered a control module for an electric 4x4 off-road side-by-side. Bout $700.
Order was delayed and got an email for 20 week back order but got it in 8 weeks I believe.
This company put in a small bag of candy with my order and I gotta say it meant a lot. It was just cheap candy but it showed that there was a heart behind the product and not just a robot dumping my purchase in a box.
No company has ever done this that I have experienced and it just goes to show how good the folks at radwell are.
Thanx radwell
PS. The control module worked perfect. Just plugged it in and all gravy baby!"
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1/5
2018-08-29
Complete ineptitude - they lost our motors for 3 weeks!
"After receiving a quote, we shipped 2 motors to Radwell for repairs, which was supposed to take 2 weeks. Production in our research laboratory was halted while we waited for the repairs to be completed. After inquiring about the status after 3 weeks, we learned that the people at Radwell lost our motors internally and were oblivious to the fact! After they finally located the motors and actually inspected them, they decided to increase the cost of repairs to more than double of the original quote. Finally, after some communication over cost and and timing, one week later they informed us that one of the motors was irreparable. This sequence of events is unacceptable and their customer service was abysmal."
1/5
2018-06-21
High speed spindle repair
"January 4th spoke with Daniel on repairing our power supply, shipped them the spindle and power supply so they could check it out. Lead time was quoted at 10-15 days, after 2 months we got it back, plugged it in, doesn't work. Sent back UPS overnight at our expense, they now said the motor is bad and never check it even though we sent it. After 2 more months of waiting on a 2 week lead time, we final received the unit back, excited to get cutting, again the spindle turns 1/4 turn and stops. Sent the unit back again, now end of April. After 2 more months! We final got the unit back. During all these repairs the company never reports any status, information on the detail of the repair and doesn't pay any return freight. Now after 6 months on a 10-15 days lead time, not to mention the cost doubled, we no longer have the project for our customer, we could supply parts in a timely manner. I would highly recommend staying way from this company if you can. They also pass your from service rep to Service rep. During our repair we had emailed and had contact with 14 different people. Waste of time and money."
2/5
2017-12-07
No order history, random shipping.
"seems very unorganized. I would really like to be able to check my order history and track my orders through the website.
Shipping of my order seems to be random. my entire order was split into four boxes, not even separated by part number or weight.
Not Impressed. Next time I will pay a little more and just use newer components through a company who I know will treat me right."
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5/5
2017-04-20
From a satisfied customer
"We recently placed an order, INV2733182, for a Honeywell igniter. We experienced great customer service, timely delivery, and a good price. Thanks to your team!"
5/5
2016-12-15
"Radwell is one of the best vendors that we purchase from here on the site. They always seem to be helpful and willing to do whatever possible to see that we receive are parts in a timely manner on and off hours. Lizz Noftz and Matt Craney are the most helpful people and are willing to drop what they are doing to see that our site gets what it needs and this is greatly appreciated. Great people to work with. Thanks for all you do for us.
Ron Free
Maintenance Planner
Circleville Dupont"
5/5
2016-07-27
Always on time
"Radwell has always come through with the hard to find, discontinued items needed. Sales people have always been helpful, knowledgeable, and professional when I order with them. Product always arrives on time, if not early. They have a great team."
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5/5
2016-05-06
Awesome in an emergency
"We are impressed with the service we received on an emergency that happened on a Saturday. The parts worked great and we have not had a problem since we installed it. We speak very highly of your company."
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5/5
2016-04-26
Highly Recommended!
"An awesome source for repair or replacement of hard to find or obsolete electrical components. Great service and guarantee of satisfaction. Highly recommended!!"
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5/5
2016-04-20
MONEY SAVER!
"Being in the industrial electrical supply market getting a customer up and running quickly is critical! I rely on Radwell's knowledge, vast inventory, repair options AND especially their same day service to get my people out of a bind. The smallest of parts can keep the largest of facilities down and losing money by the hour. Time is of the essence in this industry, pricing never an issue when a unit is not in operation.
Have been doing business with them for years & years and have never had any issues in any regard.
Communications modules, relays, contactors, coils etc etc etc ~ I highly recommend them!"
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1/5
2016-04-05
Overpriced Repair
"My company sent in a power supply module for repair. The module was for a computer monitor that Radwell had listed on its website. The website listing stated a complete monitor repair for $180. We contacted Radwell and suggested that we send in ONLY the power supply from the monitor, for repair.
Radwell agreed, however Radwell returned a quote for the board repair for $292. $112 more than the cost to repair the complete monitor. We also informed them of another repair quote of $82.85. Radwell agreed to match the repair quote, then they refused to honor the quote. I requested the board to be returned. We have received the board back unrepaired. We will have the board repaired at the previous company's quoted price."
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