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/ 5 (0 reviews) average score over the past This merchant has not had any reviews over the last Six Months
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1/5
2024-02-01
Deny, delay, and dodge
"It might not be their fault that FedEx lost their shipment of my order, but their response to the problem was unacceptable:
1. Deny. The package stopped updating on the FedEx tracking site within 24 hours of shipping. After 2 weeks, I called FedEx and their representative told me that it was lost and that I should contact the merchant for a replacement shipment. The customer service representative from Sewing Parts Online (SPO) refused to acknowledge that the package was missing and eligible for replacement until three weeks after the order was placed.
2. Delay. When SPO finally acknowledged that the package was lost, they informed me that a spool of thread (which was in-stock at the time of my order) was no longer in stock. They told me that they were going to hold shipment of my replacement order until it was back in stock. At that point (4 weeks after the original order), I asked them to cancel the order and issue a refund.
3. Dodge. Five days after my request for order cancellation and refund, SPO had not responded. I filed a complaint with PayPal, who settled the case in my favor within 3 days."
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4/5
2024-01-12
Good
"I received exactly what I needed"
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5/5
2024-01-09
Beautiful threads. Floriani colors appear well stocked
"12 spools floriani embroidery thread arrived in good time. Emailed questions were answered a bit slowly, but were answered. It would be great to see the thread colors, the color numbers, and the color names listed in my online shopping cart, and to have the thread color name ad number listed on my packing slip. Also, it would have been great if my invoice # had been included in the survey email that led me to this survey, so that I don't have to go searching now"
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5/5
2023-12-30
Quick supplies
"Needed a walking foot for my machine. Works perfect."
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5/5
2023-12-22
Got it!
"Great service as always!
I can always find what I need and what I might not know I need from your company. Keep up the good work!"
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5/5
2023-12-12
customer service is great,
"My order came quickly. The Cabinet had a few flaws.
Customer service did a great job of replacing what was wrong.."
5/5
2023-12-11
Easy, Quick, & Correct
"My part was easy to find on the site. It arrived in the time I selected. And it was the correct item upon arrival"
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5/5
2023-12-09
Great service!
"Thanks for always having what I need!"
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5/5
2023-12-06
Presser feet
"Presser feet for Singer 2517 work great"
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5/5
2023-11-13
Good customer service
"Part of my order did not arrive. I called customer service and they got the remainder of my order shipped out quickly."
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5/5
2023-11-07
Perfect
"I received my order in a timely manner. It was exactly what I wanted."
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5/5
Updated on: 2023-10-21
Excellent service, got exactly what I needed FAST
"I am very happy that I received my order for difficult to find parts I needed"
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5/5
2023-09-18
Parts arrived quickly fit perfect.
"I could not find the parts anywhere else and was surprised how quickly they were delivered."
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5/5
2023-09-16
Very nice company
"I was looking for a specific fabric patches and this was the only place that had them. So I appreciated that"
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16 - 30 of 1769 reviews
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Retailer Information
Contact:
Monday - Friday, 9AM - 5PM. Saturday, 9AM - 12PM (Central Time)
888-824-1192
info@sewingpartsonline.com
Sewingpartsonline.com
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Category Rank
Sewingpartsonline.com is ranked #42 in hobbies & leisure
Sewingpartsonline.com is ranked #7 in crafts
